Merchandiser - Cape Town at Campari Group

General Description of the Role

• The Merchandiser is responsible to effectively and efficiently merchandise products in a set standard in order to grow company brands and visbility.

Key Responsibilities

OPERATION EXCELLENCE

• Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers)
• Count and determine stock to be merchandised as per SOP
• Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP
• Merchandise in accordance with SOP and check vintage, product quality on the shelf, stock rotation and price tag
• Keep shelf and back-up area (e.g. store room) clean, tidy and uncluttered in accordance with housekeeping SOP
• Execute merchandising activities as per cycle brief.
• Deliver customer satisfaction by managing customer communication
• Communicate and upkeep knowledge of product and promotions according to the cycle brief
• Effectively record merchandising activities as per standard
• Execute calls as per call cycle
• Advise Team Leader on identified opportunities in the store
• Advise Team Leader on out of stocks as per SOP

DATA MANAGEMENT AND ANALYSIS

• Record relevant metrics and competitor activities as per standard

EFFECTIVE HUMAN CAPITAL MANAGEMENT AND DEVELOPMENT

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Plan and prioritize, demonstrate abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
• Make yourself aware of the dress code and adhere to it (smart casual) as per SOP

EFFECTIVE ADMINISTRATION

• Submit required documents to respective department on time including Proof of Delivery (POD), new account opening and trading term agreement as per the SOP
• Manage and care for company assets issued to you for business use
• Submit all expense reports on time as per SOP

Key Relationships

• Internal: Sales Consultant, Team Leader, and HR
• External: Customers, Consumers and Clients

Knowledge and Experience

• Merchandising experience – 12 months experience in an FMCG merchandising environment
• Relevant experience in spirits is preferable

Education / Professional Qualifications

• Required: Grade 12
• Beneficial: CWA or WSET

Skills and Competencies

• Good written and verbal communication skills
• Good listening skills: ability to listen and understand clearly and correctly
• Good interpersonal skills: ability to interact with people and work with others across all boundaries
• Good conceptual skills
• Ability to work with numbers and figures at an intermediate level
• Ability to face, accept and adapt to change