MFC Business Support Manager at Old Mutual South Africa

Job Description

• In this role, you will form part of the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service’s needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.
• The incumbent is accountable for the Distribution Enablement (DE) strategic relationship/partnership across the Mass Foundation Cluster (MFC) distribution channels and the accountable business owner for the enablement and the implementation of the intermediary experience, in line with strategic objectives. They will also be accountable for driving operational excellence, thought leadership and best practice to support a multi-channel strategy. This role supports segment decision making and contributes to business change through other managers and their teams over periods of up to 2 years.

Strategic Relationships:

• Accountable to partner and drive the Distribution Enablement multi-channel interaction model with MFC distribution channels.
• Accountable for the enablement of the channel and intermediary experience, in line with strategic goals and objectives.
• Manage key stakeholders (MFC and OML) and negotiates across the value-chain to ensure delivery and implementation of the channel and intermediary experience.
• Manages the business planning cycle channel demand into DE.
• Represents DE at various distribution forums, as appropriate.
• Responsible for DE channel reporting and dashboards by integrating analytics and business insights into channel value-add opportunities.

Business Ownership:

• Accountable for documenting and maintaining the Distribution Enablement value-chain blueprint per channel.
• Accountable for the enablement and the implementation of the channel and intermediary experience value-chain roadmap through strategic initiatives.
• Accountable for the tracking of business cases and the benefits in conjunction with the sponsor and distribution channel strategy owner (where applicable).
• Accountable to drive prioritisation decisions and negotiate trade-offs, where appropriate.
• Accountable to manage key stakeholders across channels and the value-chain.
• Responsible for leading steercoms together with the sponsor and driving decisions and resolution of issues.
• Collaborate with change stakeholders to drive adoption and engagements, where appropriate.
• Responsible for ensuring governance protocols are adhered to.

Portfolio Management:

• Dashboard integrating analytics and business insights to improve and optimise channel and intermediary outcomes.
• Responsible for Distribution Enablement initiative tracker.
• Responsible for Distribution Enablement reporting submissions.

Governance:

• Adherence to governance protocols.

Qualifications and Requirements :

• Degree or equivalent tertiary qualification.
• 5-7 years of experience in a similar role.
• SAFe certification or any other Agile certification.
• Multi-disciplinary experience (IT and Business) preferred.
• Previous business owner or product owner experience preferred.

Skills

• Analytical Thinking, Group Problem Solving, Innovation, Interpersonal Relationships, Leading by Influence, Strategic (Inactive)

Education

• Bachelors Degree (B)  (Required)