MFC Senior Consultant: Stakeholder Relations at Old Mutual South Africa

Job Description

• You will form part of the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service’s needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging middle-income segment.
• This role provides technical and tactical support to the Stakeholder Relations team through best practices in Stakeholder Management, Sustainability Reporting, Corporate Social Reporting and Project Management Support. The incumbent is individually accountable for achieving results through own efforts.

Key result areas and work descriptors:

• Stakeholder Management 
• Technical experience in development and implementation of stakeholder management practice tools.
• Ability to establish and maintain internal and external relationships.
• Understanding of administrative and legislative frameworks i.e. PFMA, MFMA, POPI ACT, etc.
• Experience in stakeholder management systems.
• Ability to proactively and systematically identify stakeholder issues and flag them to management.
• Ability to develop and produce a 360 environmental scanning report.
• Develop and implement relationship building and recovery tools.
• Ability to represent the business in key internal and external platforms and provide written feedback.
• Drive sponsorship planning and communication to stakeholders as per the sponsorship committee resolutions.
• Provide stakeholder management implementation support to specific channels and business units.
• Manage stakeholder expectations.
• Produce exco briefing documents.
• Drive team reporting on weekly, monthly, and quarterly.
• Provide sound stakeholder advice to the business.
• Sustainability & Corporate Social Responsibility/Responsible Business
• Understanding of the OML CSI and Responsible Business strategy.
• Provide strategic reporting of CSI for scheme reviews.
• Align the Corporate Affairs Stakeholder Management strategy to the OML Group Marketing, Sustainability, and Public Affairs strategy.
• Review and monitor the sustainability impact of the Mass and Foundation Cluster.
• Drive a culture of sustainability reporting using key sustainable development reporting frameworks (GRI; IIRC etc.).
• Profiles CSI and Responsible Business initiatives in stakeholder engagement platforms.
• Strategic value-add
• Provides stakeholder profiling of key external and internal stakeholders.
• Provides an in-depth analysis of key National events i.e. Medium Term Budget Analysis; January 8th Statement and provide key messaging to stakeholders.
• Monitoring and evaluation of compliance to the OML Stakeholder Management policy by internal stakeholder interfaces.
• Conducts research into the evolution of the stakeholder management practice and makes recommendations to the business.
• Develops stakeholder engagement plans for channel projects.
• Provide monthly reporting of activities to MFC Exco.
• Develops an issues management governance tool.
• Personal Effectiveness 
• Accountable for service delivery through own efforts.
• High levels of emotional intelligence (ability to exercise restraint).
• Individually accountable for managing own time, tasks and quality output.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.
• The ability to operate independently.
• Quality Assurance
• Performs quality checks on own work.
• Adheres to service and quality standards.

Requirements

• Degree in Corporate Communication, Strategic Communication, Public Relations, Public Administration, Project Management. 
• Minimum of 3 years working experience in a Communication, Stakeholder Management, and/or project management field.

Competencies

• Information Monitoring
• Initiating Action
• Analytical Skills
• Planning & Organizing
• Team Orientation

Skills

• Communication, Project Management, Stakeholder Engagement, Stakeholder Management, Stakeholder Relationship Management

Competencies

• Action Oriented
• Balances Stakeholders
• Collaborates
• Decision Quality
• Ensures Accountability
• Interpersonal Savvy
• Situational Adaptability
• Tech Savvy

Education

• NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent