Microsoft Dynamics 365 Developer for Customer Engagement at Ernst & Young Global Limited (EY)

 The key responsibilities of the D365 CE Developer include:

• Deep understanding and experience using the MS D365 CE platform;
• Practical experience in translating business requirements into well-architected solutions that best leverage the D365 CE platform capabilities;
• Ability to independently lead technical design sessions and develop detailed technical solution documentation that is aligned with current business objectives and the application landscape;
• Document, develop and test working solutions, integrations, and data migration elements of D365 CE applications
• Demonstrable ability to leverage standard D365 features and ability to identify conditions when D365 should be customized. Ability to successfully communicate this information to both the clients and technical stakeholders;
• Design and develop D365 components and third party integrations in accordance with EY and MS standards;
• Design forms, workflow processes, flows, web services, plugins, canvas apps, model driven apps and other components needed to meet the business requirements obtained from clients;
• Experience in building custom applications, modifications, integrations, data conversion routines, workflows, and custom reports for D365
• Executing ongoing maintenance of developed systems;
• Executing on the architectural vision, goals, standards, structure, behaviour patterns, models as defined by the solution architect;
• Experience working with data migration and data ingestion for D365;
• Excellent analytical, communication and technical skills combined with excellent planning and organizational skills;
• Prepare user manuals, system documentation and training manuals;

Essential Skills, Expertise and Experience

Following are the essential skills, expertise, and experience for the ideal candidate:

• The role involves sales / sales support, practice development and engagement delivery.

To qualify for the role you must have 

• Business / Industry Experience with specialization in an enterprise-wide CRM technology
• 3 - 5+ years’ experience, ideally in business management, IT management or marketing;
• 5+ years’ experience in D365 CE configuration and customization;
• 2+ years’ experience in information intensive industries or digitally advanced enterprises;
• Business or entrepreneurial experiences demonstrating strong business acumen;
• Deep industry experience, the following are EY’s focus areas: financial services, government, retail, manufacturing and manufacturing;
• Experience in New and emerging technologies, Cloud, Web and Mobile initiatives to improve business process and client interaction;

Education

• Matric plus appropriate tertiary qualification - B.Sc (Computer Science) or B.Sc (Information Systems), B.Com, B.Eng. etc.
• Agile Scrum Master or Product Owner Certification;
• Relevant Dynamics 365 or prior certifications;
• Relevant Power Platform certifications;
• Relevant digital, governance or cyber certifications will be advantageous;

Professional Experience

• 3 – 5+ years’ experience in MS Dynamics 365 CE / CRM with extensive industry knowledge
• Dynamics 365 Customer Engagement and knowledge of other Dynamics 365 apps.
• Experience in leveraging the MS Power Platform.
• Implementation of Dynamics 365 CE (and prior versions) in an organization with more than 150 users.
• Working with a solution architect to recommend a highly available, scalable Dynamics 365 architecture.
• Experience in C#.Net, Java Script, MS SQL, MS CRM SDK, MSD developer toolkit & SSRS.
• Knowledge of integration architecture and the ability to map integration pattern to functional usage.
• Extensive experience in the implementation of MS CRM & 3rd party Integration using Middleware Tools/ API’s (REST, ODATA Web API’s)/SSIS packages and/or connectors.
• Experience in using Azure services for integration, Power Apps and Power Automate for upstream/downstream systems integrations.
• Experience in the migration of large complex data sets – specifically data analysis, data cleansing, and data mappings using standard and third party tools.
• Experienced in reporting architecture using SSRS and/or Power BI.
• Lead the technical workshops to elicit requirements to design and develop solutions.
• Should have excellent problem solving and analytical skills.
• Be accountable for solution delivery and technical leadership.
• Advocate best practices to develop scalable solutions in alignment with Product roadmap through supported and upgradable customizations / implementations.
• Experience in Agile and Waterfall delivery methodologies.