Microsoft Dynamics 365 Engagement Manager at Decision Inc.

Job Description:

• We are looking for an Engagement Manager to assist in leading our Microsoft Dynamics 365 Business Applications team within Decision Inc.. Good communication, managerial and leadership skills are a must, and great technical ability is advantageous. There will be exposure to a wide range of industries, so the ability to quickly understand new business environments is essential.

What Will You Do?

Team

• The Development/Career Plan for individual junior team members
• Measuring of individual KPIs against scorecard for junior team members
• Ensuring the necessary skills and certifications of your team
• Monitoring and maintaining staff loyalty & employee satisfaction for your team members

Clients

• Performing account management activities within your client base
• Actively engaging with your clients on new project work
• Identifying and driving on-sell/up-sell within your clients
• Preparing and managing action plans for your clients
• Identifying and assisting with new leads and opportunities
• Performing project scoping activities (new and existing clients)
• Preparing realistic timelines & costing for new projects

Delivery

• Full accountability for all projects within your clients
• Ensuring project management quality and delivery
• Project profitability in line with scorecard

Who Do You Need To Be?

• Relevant Degree
• Minimum 4 Years experience in a consulting environment
• A minimum of 3-5 years in a leadership role, demonstrating the ability to manage teams, drive initiatives, and deliver results effectively
• Knowledge of Microsoft Business Application tools (MS Dynamics or related ERP)
• Strong problem solving skills and good communication skills, both written and verbal
• Ability to explain technical concepts to business people in a language they understand, and business requirements to technical people
• Ability to successfully manage and strong relationships with a team and clients
• Effective planning and organizational skills
• Passionate and ambitious to deliver on the companys strategic plan