Microsoft Support Engineer L2 at Paracon

Our client who is an industry giants, a global leader in technology recognised for investing in their people is looking for a   L2 Microsoft Support Engineer

• The role is responsible for providing a professional third-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
• Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution.
• Their primary objective is to ensure all requests, process events and resolution incidents result in zero missed SLA conditions.
• The role is responsible for managing incidents of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
• This position uses considerable judgement and independent analysis within defined policies and practices.
• This role is responsible for Stakeholder engagement with both internal and external .  You will handle escalations as well as complex issues with clients.

Technical Specialism:

• Maintains an in-depth knowledge of specific specialisms, and provides expert advice regarding their application.

Desired Programming/Scripting Skills:

• Python, PHP, XML, REST API Programming/Scripting (or similar programming/scripting languages)

Certifications and knowledge required

• AD – Strong Infrastructure skills (Including ADFS and ADCS) – Strong Skills
• Exchange/O365 – Strong skills
• Hyper-V/VMM– Strong Skills
• Storage/Physical Servers – Medium Skills
• IIS/Basic Website Support – Medium Skills
• SQL/Database Skills – Medium Skills
• Backup/Restore/DR (Avamar, Veeam) – Medium Skills
• Monitoring Services (SCOM/Solarwinds/OMS/AppCentrix etc) – Medium Skills
• Azure IaaS/PaaS/SaaS – Basic-Medium Skills
• PowerShell scripting – Medium to Strong skills
• Understanding of security/firewalls – Basic skills
• Linux/Centos – Basic skills
• Any of the above certifications is a plus. The Engineer (L2) is expected to gain certifications relevant to services supported. Certifications carry additional weight on candidate’s qualification for the role.

Work experience required

•  4-6 years’ work experience
• 5+ years’ experience required in Engineering function within a medium to large ICT organisation.
• Experience of Managed Services
• Strong general troubleshooting skills
• Working knowledge of ITIL Processes
• Solid work ethic, ability to deal with conflict, Client centric and Solid documentation skills
• Experience working with vendors and/or 3rd parties
• Standby/overtime will be required