Microsoft Team Lead (P7) (ICS Division: Infrastructure & Operations) at University of Johannesburg

Job description

Responsibilities:

• Reporting to the Director of Infrastructure & Operations within the ICS Department. The incumbent will lead the Infrastructure & Operations team within the Infrastructure & Operations unit. Special focus will be given to the Microsoft applications, server infrastructure, and ensuring a supportive and enabling environment.

Upon joining the Department, you will:
 

• Be situated at the Auckland Park Kingsway Campus, but not excluded from supporting all campuses Fulfil management, leadership, technical and administrative roles in the Department
• Provide an effective delivery capability to ensure successful deployment, maintenance and support of UJ’s Microsoft environment, including on prem and cloud.
• Plan, Manage and Coordinate operational activities to ensure continuous availability of the Microsoft Systems and applications.
• Liaise with Vendors regarding Incident resolution, Infrastructure maintenance and Support contractual obligations.
• Manage the Testing and Deployment of new Microsoft systems and environments.
• Research and document Microsoft technology roadmaps and make recommendations regarding maturity and suitability for deployment.
• Document and Manage Microsoft infrastructure architecture and the lifecycle of Microsoft products.
• Develop, Document and Mature operational processes.
• Coach and Mentor resources on adopted operational best practices.
• Consult and provide advice to departments university-wide regarding their server and application requirements.
• Contribute positively to the advancement of the University’s IT Strategy.
• Effective and efficient unit people management.

Financial Management:

• Contribute to preparing annual Infrastructure and Operations budget aligned with Business strategy.
• Draft and evaluate Tender Documentation to procure the most suitable Microsoft including licensing solutions in accordance with business requirements.
• Implementation and support of the ICT Vendor Management. Reporting of all incidents to relevant parties.
• Incident and Problem Management.
• Cross collaboration with all levels within the Organization. Provide Support.
• Project Management.

Minimum requirements

• Degree or any relevant qualification (NQF 7), with 3 to 5 years’ job-related experience
• Industry Standard Certification: Microsoft Certified Technology Specialist (2012 or higher)
• Active Directory and Azure Active Directory Skills
• Windows Operating Skills
• More than 4 years MS O365 skills, including securing of O365
• Windows Security Skills
• Patch management and vulnerability management
• More than 2 years’ experience in Microsoft System Center Suite (Service Manager, Orchestrator, Operations Manager, Configuration Manager)
• More than 4 year’s Microsoft Identity Manager Skills
• More than 3 years Virtual Machine Manager Skills
• Must be able to script
• Project Management skills
• Middle Management (2-3 years)
• Vendor Management (2-3 years)

Competencies and Behavioral Attributes:

• Strong Leadership Skills
• Strong analytical and in-depth technical skills and knowledge
• Fast paced, but carefully thought-out results
• Must be able to develop new ideas and improvement of old ones
• High standards and high quality of work
• Structured, organised and efficient work expected of self and others
• Excellent customer service skills
• Self-starter, motivated, organised, detail-orientated
• Excellent troubleshooting skills
• Work as an individual and in a team
• Good communication skills

Recommendations:

• Relevant Microsoft Qualifications
• Active Directory (On prem and Cloud)
• MS Cloud Technologies
• MS SQL
• Server and storage Hardware skills
• M365 Architecture.