Mid-Level IT Technician at Believe Resourcing Group

About the Role:

• As a Mid-Level IT Field Services Technician, you will be responsible for providing on-site technical support to clients. Your role will include diagnosing and resolving hardware and software issues, performing maintenance, and ensuring the smooth operation of client IT systems. You’ll also have the opportunity to receive further training and development in this growth-focused company.

Requirements:

• Minimum 4 years of experience as an IT Field Services Technician or similar role;
• Strong knowledge of computer hardware, software, and networking;
• Proficiency in Windows and macOS operating systems;
• Experience with Microsoft Office 365, Active Directory, and other common IT applications;
• Excellent problem-solving skills and attention to detail;
• Strong communication and interpersonal skills;
• Ability to work independently and manage multiple tasks simultaneously;
• Valid driver’s license and reliable transportation;
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) (advantageous).

Roles & Responsibilities:

• Provide on-site technical support for hardware and software issues;
• Install, configure, and troubleshoot IT equipment (desktops, laptops, printers, networking devices);
• Perform regular maintenance and updates to ensure optimal performance of client systems;
• Assist with network setup and management, including switches, routers, and firewalls;
• Collaborate with remote support teams to resolve escalated issues efficiently;
• Maintain accurate documentation of client systems and service activities;
• Deliver exceptional customer service and build strong client relationships;
• Stay up-to-date with the latest industry trends and technologies.