Openings at Believe Resourcing Group

The Role:

• The client is looking for a Dutch-speaking Customer Support Agent to represent a prestigious global tech client. The successful candidate will handle customer queries in Dutch across various channels, providing high-quality service and ensuring customer satisfaction.

Why Join Them?

• Competitive salary with life cover
• Work in a dynamic, inclusive environment
• Monday to Friday schedule – no weekends!
• Career development and growth opportunities

Requirements:

• Fluent in Dutch (written and spoken)
• Excellent communication and problem-solving skills
• Previous customer service experience is advantageous
• Permission to work in South Africa is essential

 Key Responsibilities:

• Managing inbound customer queries via phone, email, and chat in Dutch
• Delivering accurate information and problem-solving support
• Ensuring professional, empathetic communication at all times
• Working collaboratively with team members to meet service targets

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About our client:

• Our client is dedicated to being the world's most customer-centric company.

Why join them?

• Joining them means having the opportunity to deliver exceptional, personalised customer support in a company that values empowerment and continuous learning.

About the role:

• As a German Speaking Support Associate, you have a very clear purpose: to ensure successful deliveries by supporting customers, drivers, shippers, and Delivery Service Partners. 

Requirements:

• NQF Level 4 or Grade 12 qualification or higher;
• Fluency in German (written and oral);
• Valid work permit or permission to work in South Africa;
• Proficient computer skills;
• Availability for varying shifts (24/7) and rotating shifts;
• Quiet, dedicated workspace with a desk and chair;
• Minimum internet speed: 20 Mbps download and upload (no ADSL/LTE/WIFI/AirFiber);
• Experience in customer service (BPO/contact center or high-end retail preferred).

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About the Role:

• As a Mid-Level IT Field Services Technician, you will be responsible for providing on-site technical support to clients. Your role will include diagnosing and resolving hardware and software issues, performing maintenance, and ensuring the smooth operation of client IT systems. You’ll also have the opportunity to receive further training and development in this growth-focused company.

Requirements:

• Minimum 4 years of experience as an IT Field Services Technician or similar role;
• Strong knowledge of computer hardware, software, and networking;
• Proficiency in Windows and macOS operating systems;
• Experience with Microsoft Office 365, Active Directory, and other common IT applications;
• Excellent problem-solving skills and attention to detail;
• Strong communication and interpersonal skills;
• Ability to work independently and manage multiple tasks simultaneously;
• Valid driver’s license and reliable transportation;
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) (advantageous).

Roles & Responsibilities:

• Provide on-site technical support for hardware and software issues;
• Install, configure, and troubleshoot IT equipment (desktops, laptops, printers, networking devices);
• Perform regular maintenance and updates to ensure optimal performance of client systems;
• Assist with network setup and management, including switches, routers, and firewalls;
• Collaborate with remote support teams to resolve escalated issues efficiently;
• Maintain accurate documentation of client systems and service activities;
• Deliver exceptional customer service and build strong client relationships;
• Stay up-to-date with the latest industry trends and technologies.

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The Opportunity

• Our client is currently looking for German speakers to fulfil the position of Claims Handler. Join them on a full-time basis, working in an international office environment on various projects. This role offers a collaborative and innovative workspace where your expertise and dedication can shine.

What They Offer

• Dynamic Workplace: A fast-paced, energetic environment that encourages innovation and collaboration.
• Career Growth: Training based on international professional know-how, systems, and various training platforms.
• Impactful Work: Play a crucial role in their mission to provide exceptional claims handling and customer service.

Remuneration

• Basic Salary: R19,000.00 per month.
• Medical Aid Cover: For employee + 2 minor dependents (paid by the company).
• Retirement Annuity Benefit: 10% of basic salary (paid by the company).
• Performance Bonus: Based on individual and company performance.
• Additional Benefits: Free basement parking.
• Vacation: 21 days’ vacation per year.

Requirements

• Language Skills: Professional fluency in German (level B2 or higher) and proficiency in English.
• Experience: Previous work experience in Medical Assistance, Insurances, Claims Handling, or Tourism is advantageous.
• Qualifications: Matric certificate or higher.
• Computer Skills: Strong user skills in Microsoft Office tools.

Key Attributes: 

• Pro-active and able to perform well under pressure.
• Excellent attention to detail.
• Flexible and open-minded to ongoing changes and training.
• Strong communication and customer service skills.
• Ability to work efficiently in a multilingual and multicultural team.

 Key Responsibilities

• Handling claims services from start to end, including data entry and invoice assessment.
• Replying to incoming email enquiries and processing claims for medical and travel insurance.
• Providing friendly and outstanding customer service.
• Responding to enquiries in a timely and efficient manner.

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Are you a graduate or soon-to-be graduate in Accounting or Legal studies based in or near Ballito?

We’re exploring the possibility of exciting career opportunities in Ballito and want to gauge interest from graduates like you. Graduates from institutions such as

• University of KwaZulu-Natal (UKZN)
• Durban University of Technology (DUT)
• Varsity College (IIE)
• Regent Business School

By completing the form, you’ll ensure that we connect with you directly on LinkedIn and keep your profile on our radar for future roles. If this opportunity comes to fruition, you’ll be one of the first candidates we reach out to.

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About the Role:

• Our client is seeking a highly motivated Senior Sales Lead focused on Fraud and Identity Solutions. This role is critical in driving business growth through client relationship development, solution-based selling, and superior negotiation skills. You will focus on selling Fraud & ID solutions to top-tier clients and verticals.

Responsibilities:

• Grow the Fraud and ID solutions business in targeted verticals and regions;
• Become a subject matter expert on Fraud & ID products, building strategic approaches for each account;
• Lead sales pursuits through relationship development, presentations, negotiations, and closing deals;
• Partner with regional sales teams to cross-sell and upsell to existing clients;
• Lead sales efforts in collaboration with Line of Business Teams and Global Solutions SMEs;
• Collect and share market and customer insights to drive product innovation.

Requirements:

• Minimum 10 years of experience in Fraud & ID solutions and consultative sales/selling or Digital Identity Management;
• Strong background in business development;
• In-depth knowledge of B2B and B2B2C channels, especially within Banking, Financial Services & Insurance (BFSI) and Fintechs;
• Proven ability to build strategic value propositions and ROI models;
• Strong client relationship-building skills, particularly in a C-Suite environment;
• Ability to navigate complex sales processes in large matrix organisations. 

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About the Role:

As the Spanish Sales Consultant, you will play a crucial role in shaping our client's travel offerings. Your responsibilities will include:

• Understanding clients' needs, suggesting tailored travel itineraries, and managing the travel process from start to finish;
• Influencing our client's competitiveness and the quality of travel experiences provided.

Requirements:

• Fluent in speaking and writing Spanish;
• National Senior Certificate/Matric;
• 2-3 years experience in the tour operator environment;
• Ability to create tailor-made experiences for the Spanish market;
• Destination knowledge in Southern Africa, East Africa, and Indian Ocean islands;
• Proficient in Google Suite and tour operating software (e.g., Globetrack, Kaptio, Tourplan);
• Strong client communication and influencing skills;
• Understanding of market trends and client-centricity.

Responsibilities:

• Serve as the primary point of contact for international clients interested in booking tailor-made holidays and safaris;
• Provide expert advice on African properties and destinations;
• Prepare attractive quotations and itineraries based on client preferences and budgets;
• Coordinate all aspects of travel bookings and manage client payments;
• Ensure exceptional customer support before, during, and after travel;
• Meet and exceed monthly and quarterly sales targets;
• Collaborate with Sales Managers to resolve client issues and optimize travel experiences;
• Communicate effectively with external suppliers and internal support teams to ensure seamless operations.

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About the Role:

• The client is seeking an Actuarial Analyst for their Technical Pricing Team under the Life Retail Product and Pricing department. The role involves performing experience reviews, pricing new business, ensuring risk management standards, and contributing to various projects to enhance product propositions.

​​Why Join Them?

• Competitive Salary;
• Collaborate with international colleagues on innovative projects;
• Develop technical expertise in life reinsurance and expand your Actuarial career;
• Participate in diverse projects like tenders, client-specific initiatives, and product development;
• Work in a collaborative and diverse environment with support for personal and professional development.

Key Responsibilities:

• Conduct experience reviews and price new business across regions;
• Lead/participate in tenders, client projects, and product development initiatives;
• Ensure compliance with actuarial and risk management standards;
• Collaborate with client managers and support pricing strategies;
• Provide high-quality actuarial consulting to clients in pricing, product development, and risk management.

Requirements:

• Four or more years experience in life reinsurance or insurance;
• Nearly or newly qualified Actuary;
• Pricing experience with sound knowledge of life products, including mortality and morbidity rate setting;
• Proficiency in actuarial modeling software such as Excel, VBA, SQL, and Power BI;
• Strong verbal communication and presentation skills.

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About the Role:

• As the Executive Personal Assistant, you will be a key liaison between the Vice Presidents and stakeholders, manage high-level projects, and provide critical support in decision-making processes. This role goes beyond traditional administrative tasks, involving strategy, communication, and operational excellence.

Requirements:

• Minimum of 5 years experience supporting C-suite Executives or Senior Management;
• Proficiency in Google Workspace and relevant software tools;
• Excellent written and verbal communication skills (C-Suite level);
• Strong organisational and time management abilities;
• Bachelor's Degree or equivalent combination of education and experience (preferred).

Key Responsibilities:

• Manage complex calendars, prioritise appointments, and oversee travel arrangements;
• Act as a liaison between the Vice Presidents and stakeholders, maintaining confidentiality;
• Lead special projects and initiatives to align with strategic objectives;
• Draft correspondence, prepare presentations, and manage communications;
• Provide analytical support through data gathering and decision-making assistance;
• Streamline processes and enhance executive office productivity. 

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About the Role:

• As the Executive Assistant, you will be a key liaison between the Vice Presidents and stakeholders, manage high-level projects, and provide critical support in decision-making processes. This role goes beyond traditional administrative tasks, involving strategy, communication, and operational excellence.

Requirements:

• Minimum of 5 years experience supporting C-suite Executives or Senior Management;
• Proficiency in Google Workspace and relevant software tools;
• Excellent written and verbal communication skills (C-Suite level);
• Strong organisational and time management abilities;
• Bachelor's Degree or equivalent combination of education and experience (preferred).

Key Responsibilities:

• Manage complex calendars, prioritise appointments, and oversee travel arrangements;
• Act as a liaison between the Vice Presidents and stakeholders, maintaining confidentiality;
• Lead special projects and initiatives to align with strategic objectives;
• Draft correspondence, prepare presentations, and manage communications;
• Provide analytical support through data gathering and decision-making assistance;
• Streamline processes and enhance executive office productivity. 

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About the Role

• As the Fleet Controller, you will be responsible for managing day-to-day fleet operations, ensuring all vehicles are maintained and dispatched efficiently. The role requires a mechanically inclined individual with solid experience in the fleet industry and proven leadership skills to ensure the highest standards in logistics and transportation.

Key Responsibilities

• Coordinate and manage fleet operations, ensuring timely dispatch and maintenance of vehicles;
• Oversee vehicle servicing schedules, ensuring all vehicles are in optimal working condition;
• Work closely with drivers, promoting safe, efficient, and economic driving practices;
• Maintain detailed records of fleet activity, fuel usage, and maintenance history;
• Address any fleet incidents promptly, working with management to ensure swift resolution.

Requirements

• Minimum of five years experience in a Fleet Controller role within the fleet or logistics industry;
• Mechanically inclined with a background or strong understanding of vehicle mechanics;
• Code 10 driver’s license with a valid PDP (or in the process of obtaining one);
• Proven experience as a driver, with completion of an advanced/defensive or defensive economic driving course (strong advantage);
• Previous experience in a leadership role, with the ability to manage and guide drivers effectively;
• Strong organisational and communication skills, with a commitment to safety and efficiency.

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About the Role

• As the Fleet Controller, you will be responsible for managing day-to-day fleet operations, ensuring all vehicles are maintained and dispatched efficiently. The role requires a mechanically inclined individual with solid experience in the fleet industry and proven leadership skills to ensure the highest standards in logistics and transportation.

Key Responsibilities

• Coordinate and manage fleet operations, ensuring timely dispatch and maintenance of vehicles;
• Oversee vehicle servicing schedules, ensuring all vehicles are in optimal working condition;
• Work closely with drivers, promoting safe, efficient, and economic driving practices;
• Maintain detailed records of fleet activity, fuel usage, and maintenance history;
• Address any fleet incidents promptly, working with management to ensure swift resolution.

Requirements

• Minimum of five years experience in a Fleet Controller role within the fleet or logistics industry;
• Mechanically inclined with a background or strong understanding of vehicle mechanics;
• Code 10 driver’s license with a valid PDP (or in the process of obtaining one);
• Proven experience as a driver, with completion of an advanced/defensive or defensive economic driving course (strong advantage);
• Previous experience in a leadership role, with the ability to manage and guide drivers effectively;
• Strong organisational and communication skills, with a commitment to safety and efficiency.

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About the Role

• As the Fleet Controller, you will be responsible for managing day-to-day fleet operations, ensuring all vehicles are maintained and dispatched efficiently. The role requires a mechanically inclined individual with solid experience in the fleet industry and proven leadership skills to ensure the highest standards in logistics and transportation.

Key Responsibilities

• Coordinate and manage fleet operations, ensuring timely dispatch and maintenance of vehicles;
• Oversee vehicle servicing schedules, ensuring all vehicles are in optimal working condition;
• Work closely with drivers, promoting safe, efficient, and economic driving practices;
• Maintain detailed records of fleet activity, fuel usage, and maintenance history;
• Address any fleet incidents promptly, working with management to ensure swift resolution.

Requirements

• Minimum of five years experience in a Fleet Controller role within the fleet or logistics industry;
• Mechanically inclined with a background or strong understanding of vehicle mechanics;
• Code 10 driver’s license with a valid PDP (or in the process of obtaining one);
• Proven experience as a driver, with completion of an advanced/defensive or defensive economic driving course (strong advantage);
• Previous experience in a leadership role, with the ability to manage and guide drivers effectively;
• Strong organisational and communication skills, with a commitment to safety and efficiency.

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About the Role

• As the Fleet Controller, you will be responsible for managing day-to-day fleet operations, ensuring all vehicles are maintained and dispatched efficiently. The role requires a mechanically inclined individual with solid experience in the fleet industry and proven leadership skills to ensure the highest standards in logistics and transportation.

Key Responsibilities

• Coordinate and manage fleet operations, ensuring timely dispatch and maintenance of vehicles;
• Oversee vehicle servicing schedules, ensuring all vehicles are in optimal working condition;
• Work closely with drivers, promoting safe, efficient, and economic driving practices;
• Maintain detailed records of fleet activity, fuel usage, and maintenance history;
• Address any fleet incidents promptly, working with management to ensure swift resolution.

Requirements

• Minimum of five years experience in a Fleet Controller role within the fleet or logistics industry;
• Mechanically inclined with a background or strong understanding of vehicle mechanics;
• Code 10 driver’s license with a valid PDP (or in the process of obtaining one);
• Proven experience as a driver, with completion of an advanced/defensive or defensive economic driving course (strong advantage);
• Previous experience in a leadership role, with the ability to manage and guide drivers effectively;
• Strong organisational and communication skills, with a commitment to safety and efficiency.

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About the Role

• As the Finance Manager, you will play a critical role in overseeing financial operations, ensuring the smooth management of stock and financial reporting. This hands-on role requires team management experience, as well as the ability to align operations with business goals. You will report directly to the CFO and work closely with leadership to maintain financial efficiency and control.

Key Responsibilities

• Oversee financial operations and reporting, ensuring accuracy and compliance;
• Manage stock control processes to ensure efficient operations;
• Lead and mentor the finance team to meet business objectives;
• Collaborate with leadership to align finance and operations with strategic goals;
• Prepare and present financial reports to the CFO and key stakeholders;
• Ensure compliance with accounting principles and company policies.

Requirements

• Bachelor’s Degree in Finance or Accounting (BCom or BSc);
• Minimum 5 years of experience in a similar role;
• Proven financial management experience with a focus on stock control;
• Team management experience (non-negotiable);
• Ability to work on-site full-time;
• Strong leadership and communication skills.

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About the Role

• As the Assistant Project Manager, you will be responsible for overseeing the installation and management of waterproofing projects. You will ensure the successful execution of projects, from planning to completion, while maintaining the highest standards of quality and safety.

Key Requirements

• Technical aptitude with a strong attention to detail;
• Minimum 5 years of experience in construction and roofing, with project management experience as a plus;
• Proven success in managing teams for at least 3 years;
• Strong problem-solving skills and the ability to overcome challenges;
• Ability to work under tight deadlines and pressure;
• Flexibility to work occasional Saturdays and overtime as needed.

Qualities and Skills Required

• Excellent communication skills;
• Strong organisational skills and time management abilities;
• High level of integrity, accountability, and reliability;
• Self-motivated with a proactive work ethic;
• Team player with the ability to manage tasks independently.

Key Responsibilities

• Oversee project installations and management;
• Plan and organise project schedules, ensuring timely completion;
• Communicate effectively with team members, clients, and suppliers;
• Solve problems as they arise, ensuring a smooth workflow;
• Manage project resources and track project progress;
• Ensure high levels of customer satisfaction and project quality.

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About the Role:

• The Project Manager will bring extensive experience in the fire protection (sprinkler) industry, with a strong emphasis on program management, risk management, and client communication. The ideal candidate is detail-oriented and proactive, capable of overseeing projects from inception to completion.

Requirements:

• 5+ years in the fire protection (sprinkler) industry;
• 3+ years of project management experience;
• Knowledge of ASIB rules and regulations; additional knowledge of NFPA is a plus;
• Strong skills in communication, rapport-building, time management, organisational skills, risk management, problem-solving, and collaboration;
• Excellent customer service management;
• Flexible to travel within the SADC region and Africa;
• Proficient in both verbal and written communication with clients and senior management.

Responsibilities:

• Provide a big-picture perspective to align projects with strategic business objectives;
• Set SMART project goals, procure necessary resources, estimate budgets, and manage project scopes and schedules;
• Identify potential risks, escalate concerns to the Managing Director, and develop mitigation strategies;
• Establish effective communication with clients, senior management, and team members, ensuring clear reporting and coordination;
• Set and meet project milestones;
• Establish best practices, policies, project management methodologies, quality assurance, tools, and templates;
• Monitor and evaluate projects, ensuring adherence to timelines and budgets;
• Communicate project status, progress, metrics, and risks to clients and the Managing Director;
• Attend contract meetings and relay feedback to the Managing Director;
• Ensure adherence to client procedures and policies for each new contract;
• Coordinate effectively between designers, subcontractors, and main contractors to ensure smooth project execution.

Essential Attributes:

• Strong work ethic and attention to detail;
• Excellent organisational and problem-solving skills;
• Team player with a collaborative mindset;
• Ability to adapt to changing circumstances and challenges.

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About the Role

• As the Depot Branch Manager, you will be responsible for overseeing daily operations at the depot, managing inventory, coordinating logistics, leading a team, and ensuring the overall smooth running of the branch. This is a pivotal role within the organisation, ensuring that goods are received, stored, and dispatched effectively while maintaining high standards of safety and customer service.

Key Requirements

• Minimum 5 years of experience in the FMCG environment, with at least 3 years in a similar role;
• Proven sales and marketing track record;
• Experience in managing large teams and ensuring operational efficiency;
• Business Degree/Diploma preferred but not essential;
• Proficiency in MS Office and strong skills in spreadsheets;
• Valid Code 8 driver’s license and PDP;
• Knowledge of depot administration, crate management, and warehouse stock control;
• Fluency in English and an indigenous language is essential.

Key Responsibilities

• Inventory Management: Ensure stock levels are maintained and accurate, preventing overstock or shortages;
• Logistics Coordination: Plan and schedule deliveries and pickups, optimising routes and coordinating with transportation teams;
• Staff Supervision: Lead, train, and manage a team of warehouse staff, drivers, and administrative personnel;
• Safety and Compliance: Ensure compliance with health and safety regulations and maintain a safe working environment;
• Cost Management: Monitor and control the depot’s budget, seeking ways to reduce costs while maintaining efficiency;
• Reporting and Documentation: Maintain accurate records, and generate reports on performance, stock levels, and other key metrics;
• Customer Service: Handle customer inquiries and complaints, ensuring high levels of customer satisfaction.

Additional Information

• May be subject to irregular hours or callouts;
• Willingness to learn specific operational software (Mosaic);
• Candidates will undergo assessments to assess skill levels.

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About the Role

• The Assistant Vice President (Service Delivery) will take full ownership of managing service delivery operations across multiple client accounts. This leadership role requires strong client engagement skills, collaboration across departments, and the ability to manage various vendors and stakeholders effectively. You will be responsible for driving service excellence, meeting SLA requirements, and ensuring alignment between business and IT operations.

Key Responsibilities

• Client Engagement: Build strong relationships with business clients, managing multiple accounts
• Service Delivery Management: Oversee service delivery across various vendors and departments to meet SLAs;
• Stakeholder Collaboration: Participate in stakeholder meetings and collaborate across teams to drive service delivery;
• Process Improvement: Identify service improvement opportunities to enhance productivity and control costs;
• Incident Management: Maintain a major incidents database and oversee resolution processes for future improvement;
• Compliance & Security: Ensure compliance with internal policies and external regulations, working closely with audit teams.

Key Requirements

• Graduate degree (B.E./B.Tech preferred) with certifications in ITIL, ITSM, or PMP;
• 8 to 12 years of experience in managing service delivery across multiple client accounts 
• Strong client engagement skills, able to communicate at a business level beyond IT;
• Experience managing stakeholder meetings and collaborating across departments;
• Expertise in service delivery involving multiple vendors and departments;
• Willingness to work in a 24/7 support environment to meet global client needs;
• Open to relocating to Cape Town, with arrangements negotiable.

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Key Responsibilities:  

• Strategic Leadership: Lead the factory towards strategic and operational goals, ensuring a strong commercial focus.
• Team Development: Inspire and guide the site leadership team to foster a safe working environment, production efficiency, and reliable supply of top-quality products.
• Continuous Improvement: Promote a culture of innovation, excellence, and teamwork, ensuring policy alignment and future sustainability.
• Performance Management: Oversee people practices, manage risks, and drive projects that enhance site performance and compliance.
• Financial Stewardship: Optimize business performance, cost management, and resource utilization to align with strategic objectives.

Are You the Right Fit?  

• We are looking for a disciplined, energetic, and action-oriented leader who thrives in a fast-paced, complex environment.

Minimum Requirements:  

Experience:  

• 10-15 years in a senior Factory/Plant Management role, preferably in a unionized environment.
• Proven track record in strategic planning, execution, and leading multi-functional teams.
• Experience in manufacturing, ideally within the snacks or food production sector.

Qualifications:  

• Bachelor's degree in Engineering (Mechanical, Electrical, Industrial, or Chemical) or Food Sciences is advantageous.
• Business-related postgraduate qualification is a plus.