Mid-Level IT Technician (JB3792) - Sandton at Kontak Recruitment

Minimum Requirements:

• IT Tertiary qualification (Degree/Diploma in a relevant field will be an advantage)
• MS Qualification
• Matric / Grade 12 / National Senior Certificate
• At least 2 years experience as a Mid-level IT support technician
• Preferably, working in an IT company servicing more than one IT environment
• Strong customer service skills
• Experience with Microsoft Operating Systems
• Experience with VMWare/Hyper V/Office 365 Servers
• Networking skills including WAN/LAN and wireless backups
• Advanced troubleshooting skills
• Hardware installation, remote troubleshooting, and remote support expertise

Duties and Responsibilities:

• Loading new equipment to correct specifications using checklists (or creating checklists if not supplied) in a timely manner, communicating progress, resolving any issues and handing over new equipment.
• Regularly reviewing the Call Centre throughout the day, resolving 1st and 2nd line tickets, escalating tickets to 3rd line.
• Maintaining customer IT environment with good governance.
• Ensuring daily backups run correctly and running monthly restores to test backup integrity.
• Ensuring customer environment is regularly patched and updated for operating system, antivirus, and other requirements.
• Meeting reporting requirements for customer sites, such as monthly reports, backup reports, AV reports, and other reports as required by the customer within the specified time frames.