Mini Bar Attendant (20096) at One&Only Resorts

Job Summary

• The main function of a Mini Bar Attendant is to insure that all mini bar requests are obtained from Detail Arrivals Report, to insure that all mini bars are stocked as per standards of the property and to ensure sales are charged to the guests account immediately.

Key Duties and Responsibilities

• Collect listings of the arrivals, departures, VIPS as well as initial requests for the mini bar from Reception before stating replenishment of the rooms.
• To ensure the highest standards of the O&O Cape Town are always projected by ensuring the Mini bar is clean and stocked to standard SOP/ product list.
• Stock the mini bar to par level every day and ensure all used products are charged immediately to the GUESTS account.
• Ensuring all actual stock and current stock is recorded on a stock sheet, as well as the replenished stock. 
• Report to the IRD Supervisor or Manager at start of shift.
• Collect keys for trolleys at Reception.
• The attendant who collects the keys is entitled to open the trolleys with their mini bar colleague and count all stock in all the trolleys and record it as opening stock.
• The trolleys are to be stocked to the appropriate par level.
• All stock in the mini bars in the rooms is to be recorded in writing and all sales made in mini bars are to be charged immediately.

General

• Learn the hotel’s fire and safety procedures and how to operate the restaurants firefighting equipment.
• Learn the facilities of the hotel and the daily events and functions, in order to satisfy guest inquiries and briefings.
• Perform other duties as assigned on the weekly schedule.
• Attend training sessions and briefings.
• To be responsible for ensuring the maintenance of all equipment within the hotel and report any untoward activities to the IRD Manager.
• This job description is not an exclusive or exhaustive list of all job functions an employee in this position may be asked to perform from time to time.

Skills, Experience & Educational Requirements

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• To be positive, energetic, self-motivated and presentable.
• Must be accurate in numeracy skills such as addition and subtraction  

Core VAlues & Competencies

Blow Away The Customer

• I care and work towards exceeding the expectations of my customers
• I am proactive and deliver unique and everlasting memories for our customers

Develop Passionate and Committed People

• I am committed to being thoughtful towards our colleagues
• I am passionate about my role        

Continuously Strive for Perfections (good enough never is)

• I constantly seek new ways and ideas to improve what I do
• I am inspired to make a difference

Achieve Sustainable Bottom Line Performance

• I am honest and fair
• I take responsibility and contribute towards the financial performance of where I work