Mobile Solutions Controller at RCL Foods

Minimum Requirements

• Minimum of a relevant Degree (3 years) coupled with demonstrated computer literacy and technical knowledge/understanding of IT and systems.
• Minimum of 2-3 years’ relevant experience.
• Computer literacy (MS Office and especially proficiency in Excel).
• Salesforce.com system experience will be an advantage.

Knowledge:

• An understanding of multiple key performance indicators, inter-relationship and bottom-line sensitivity.
• Intelligence platforms and systems.

Working knowledge of:

• Outlook & Word (communication);
• PowerPoint (presentations);
• Excel (data management/analysis and as a planning tool);
• Microsoft Project (optional); Power BI.

Duties & Responsibilities

• Systems and Project Management:
• Liaise in communications between Advance Mobility (third party) and relative principals as well other service providers.
• Liaise with the third-party administrator to ensure that issues are resolved timeously.
• Provide feedback to all internal customers regarding systems.
• Assist in managing the communication process for changes; enhancements to the systems used with the third party.
• Ensure that all relevant documentation is filled and updated accordingly. This would include report briefs to internal customers.

Data Administration:

• Maintain the general data within mobile application.
• Create and load questionnaires in Microsoft Office.
• Draw, analyse and interpret reports from Microsoft Office before reports are scheduled to be emailed to principal or internally. Feedback is then sent to Sales Management meeting.
• Change Management, Training and Support:
• Facilitate mobile user change management (FOCUS AREA) through appropriate communication channels.
• Co-ordinate the change management and training requirements with Sales Representative.
• Facilitate mobile user involvement and system utilisation by identifying issues and finding solutions.
• Conduct trade visits to evaluate solution performance and user adoption in the field.
• Design and manage internal support programmes.
• Support managers’ information requirements whether it be staff training; specific report requirements or audit requirements.
• Promote system usage, benefits, and returns.

Business Process Management:

• Design and implement business for principal requirements to ensure uniformity and clarity of requirements.
• Provide the associated change management support to internal customers.
• Technical Insight and Expertise:
• Manage internal networking and performance issues.
• Drive evolution of the mobile solution by reviewing best practice in local markets.

Information and Data Management:

• Ensure team members accurately and regularly capture data onto the information system to enable access to reliable data and reporting for trend analysis and decision making.
• Ensure relative reports are subscribed and added to exec report for management viewing.
• Share relevant data with management teams to enable reliable business decision making.
• Identify opportunities for improving on systems / processes related to the system. Provide manager with suggestions of improvements.
• Similarly highlight areas for concern and address with relevant managers.

Administration:

• Oversee filing and safeguarding of records within area of responsibility.
• Compile ad hoc spreadsheets when required.
• Process documents for inter-company usage.