Motor Audit Team Manager at OUTsurance

Minimum Requirements...

Qualification and Experience

• Minimum of two years of managerial experience;
• A proven track record in meeting objectives and targets in an operational environment;
• Experience in motor claims, motor assessing or panel beating is essential;
• Leadership, management and/or insurance-related studies completed or still in progress will be beneficial.
• Data software skills will be beneficial.

Job Specification...

The Procurement Department at OUTsurance functions to unlock value for the business through procuring the right claims related services at the right cost in the right quantities to be delivered to the right clients at the right time. We do this by employing world-class technical expertise and inspiring award-winning administrative processes. Our vision is to disrupt the market, simplify our processes and serve both internal and external stakeholders.

The Motor Audit Team Manager is responsible for managing and overseeing a team of motor/panel beater auditors within the OUTsurance Procurement team. The motor audit team is responsible for conducting audits on panel beaters to ensure that OUTsurance’s high standards are met in terms of the quality of repair and workmanship. The function also contributes to mitigating the risk of increased claims cost due to poor performance of service providers.

Considering the scope and importance of the audit function, the team manager must have a strong ability to lead people, have excellent analytical skills and be able to flourish as part of a high-performance team. Technical panel beating and insurance experience will be beneficial. The role is perfect for an individual with the ability to combine technical experience, data skills, leadership ability, and attention to detail to deliver on the team’s shared goals.

Responsibilities

• Assume full managerial and leadership responsibility for a team of professional motor auditors;
• Full responsibility for team development and performance;
• Monitoring of team performance and implementing improvements or taking corrective action where required;
• Extensive engagement with service providers and internal stakeholders;
• Work allocation and daily management of the team;
• Review and modification of audit reports to be distributed externally;
• Review and improvement of audit processes and controls;
• Responsibility for the team’s data requirements;
• Maintain a high level of professionalism in interacting with staff, clients (internal/external) other parties and insurance companies and be client service orientated

Skills and competencies:

• Customer service and customer outcome must be front of mind
• Highly organized, self-disciplined and self-motivated;
• Analytical thinker;
• High level of attention to detail;
• A mindset of delivering the best deliverable at the highest level of quality;
• Excellent administrative skills
• Deadline and results-oriented
• Ability to work independently in a team environment under high pressure
• Excellent interpersonal and communication skills (verbal and written)
• Excellent MS Excel skills
• Takes ownership and responsibility
• Enthusiastic and passionate about the job and the company.

 Additional information:

• An ideal candidate will be able to align their personal work values to the OUTsurance values of awesome service, dynamic, honest, human, passionate and recognition.
• Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential.