Motor Claims Relationship Manager: HCV & Farm Implements (JG8) at Santam Insurance

CRM PRINCIPAL ACCOUNTABILITIES

• Management and control of Motor Body Repairers’ KPI’s
• Support Assessing team
• Manage and handle complaints
• Excellent complaints handling and report writing
• Sound knowledge of Smart Repair Technology
• Repair versus replace methodology
• Application of below business standards:
• Normalise Cost Ratio (NCR)
• Average Repair Cost (ARC)
• ARC plus Ancillary Cost (ACPC)
• Utilisation of alternative and green parts
• Additional cost after FRC
• Management of MBR/Santam systems as below:
• Abuntex
• Qapter Connect
• RPM
• Parts Procurement Systems
• PartSmart
• Initiate, lead and manage Supplier Performance Measurement meetings as per schedule

QUALIFICATIONS AND EXPERIENCE

• At least 5 years Motor Assessing Experience
• Do you have a minimum of 2 years’ experience in Heavy Commercial Vehicle and farming implements?
• Abuntex Certified 
• Claims Centre 
• Santam System knowledge
• Technical Qualification

KNOWLEDGE AND SKILLS

• Works independently
• Strong negotiation skills
• Good understanding and application of service level agreements
• Time management
• Strategic Influence and thinking
• Strong relationship, negotiation and networking skills
• Ability to influence
• Must be flexible
• Must be able to adapt to change 
• Ability to function in a High-Pressured Environment