MRQC Team Leader – REF: MRQCTEAMLEADER -JW384EX/2023 at Johannesburg Water

PURPOSE

• To ensure the highest degree of Meter Reading accuracy by validating and scrutinizing all meter readings received on Meter Reading Quality system in order that amounts billed can be relied upon by the customers and the Billing department.

KEY RESPONSIBILITIES

• Plan and direct employee development, performance management and programmes. Monitor reading percentages to allow monthly planning of work and performance in order to show reduction on interims.
• Distribute work to contractors according to areas.
• Ensure all Meter Reading Quality checks are resolved and completed timeously.
• Assist Meter Reading Team Leaders by providing information to compile penalties for Meter Reading Contractors.
• Identify problem arears and implement corrective measures carry out control audit on admin work.
• Ensure equipment and resources are correctly utilized.
• Carry out on the job training to improve the work quality of staff as well as arrange in house training for staff.
• Conducting performance appraisals for each staff member and coaching where necessary.
• Ensure staff captures all investigations from relevant sections and analyse readings, problem codes and Billing problems.
• Compile stats and record this on staff returns on a monthly basis to monitor overtime, sick leave and annual leave.
• Act as communication link between Subordinates and Management in order that Company objectives be implemented effectively.
• Develop systems and procedures e.g. SOP, for management and control of departmental performance and deliverables.
• Audit work reported to the depot to ensure subordinates captured data correctly.
• Manage Adhoc projects done by contractor.

JOB REQUIREMENTS

Essential qualifications and experience:

• Grade 12
• 5 years’ experience in meter reading environment, account management, customer liaison, route planning, billing and revenue.
• Valid Driver’s License