Multi-Region Operations Manager at Lovisa

POSITION PURPOSE:

The Multi-Region Operations Manager Position is responsible for the achievement of Sales Growth on Last Year by providing outstanding Customer experience in all stores through:

• Effective Store visits. Evaluate the performance of the Store Manager, utilising the reports available and set clear objectives to achieve Lovisa directives and benchmarks.
• Ensure communication, through morning calls, written action plans, LOLA notices and one-on-one meetings is clear and consistent, with an aim to coach and develop your Team.
• Recruit passionate and Customer focused Team to develop and succession plan through Lovisa.
• Reduce unnecessary costs, through effective rostering - the right people at the right time.
• Focus on reducing internal and external shrinkage by ensuring Store Managers and Team follow the Lovisa Security Manual and Loss Prevention best practise.

To be successful in this role you will have:

• 3 years or more experience in a management position within a Retail or Customer/Sales focused industry
• Proven ability to multi-site manage in a fast paced, high volume environment
• Demonstrated understanding of Customer experience and continually improving this to achieve results
• Flexibility and desire to travel interstate and/or Internationally based on the needs of the business

Skills, knowledge and personal qualities required:

• Personable, approachable and a great coach. Be there for your Team.
• Time management. Meet all deadlines requested by your Team, Peers, Department Heads and Managers.
• Attuned and committed to the Lovisa Culture Commitments and this is displayed at all times through leadership, behaviours, attitude and action

Contribution to the Group:

• Has a positive can do attitude at all times, whilst listening, challenging and directing
• Coachable in all aspects, flexible and proactive in style
• Contributes positively and energetically to group meetings and Lovisa events
• Provides an example for others to follow

Administration:

• Ensure punctuality and accuracy of all paperwork. Ensure all Payroll requests for New Starters, changes to employment details and vacancy updates are returned within the set timeframes.
• Rosters are completed in advance for all Stores/Team, minimum 2 weeks. Etivity Timesheet approvals are actioned daily and finalised by Tuesday AM of every week. Team Member availability is maintained at all times.
• PAR’s and Coaching Logs to be completed on all Store Managers every month.
• Complete all LOLA Induction Modules, Licenced to Recruit, remain abreast of all additional Training Modules and tools.
• Ensure adherence to company policies and procedures at all times and continually keep abreast of changes to these as they occur
• To ensure holiday requests meet the blackout period criteria and do not impact on the company needs at that time.