Multimedia Designer at The South African Revenue Service (SARS)

Job Purpose

• To provide expertise, advice and support to deliver on operational implementation plans and / or associated service delivery processes, by conducting research, conceptualise, design, develop, and produce graphic content for organisational communication purposes, in order to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• National Diploma (NQF 6) in Multimedia Design or a related field, coupled with a relevant certification in Motion Graphics & Illustration, Digital Arts, Multimedia Design, or a related discipline, AND 3-4 years' experience in the Marketing, Communications, Public Relations, or Brand Management environment, of which 1-2 years must have been at a knowledge worker level.

ALTERNATIVE

• Senior Certificate (NQF 4) coupled with experience and relevant certification in Motion Graphics & Illustration, Digital Arts, Multimedia Design, or a related discipline, AND 6 years' experience in a Marketing, Communications, Public Relations, or Brand Management environment, of which 1-2 years must have been at a knowledge worker level.

Minimum Functional Requirements

• Functional/Technical experience in Multimedia design.

Job Outputs:

Process

• Plan and draft conceptual designs according to the client specifications.
• Plan and execute creative designs using different medium to traditional techniques.
• Use practical and applied knowledge and judgement to arrive at decisions.
• Work with relevant teams to provide ideas, concepts, designs and campaigns and monitor quality control for organisational communication purposes.
• Accumulate information and provide reports with recommendations applicable to area of specialisation. (I)
• Apply practical and knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. (I)
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. (I)
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. (I)
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation. (I)
• Execute process and procedural change, implement the change and provide guidelines and support new requirements as a result of the change. (I)
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation. (I)
• Use practical and applied knowledge and situational judgement to arrive at decisions. (I)

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks. (I)

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives. (I)

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs. (I)

Client

• Provide authoritative, specialist expertise and advice to internal and external customers.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. (I)
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations. (I)

Behavioural competencies

• Accountability (V)
• Adaptability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency (V)
• Honesty and Integrity (V)
• Initiative
• Organisational Awareness
• Respect (V)
• Trust (V)

Technical competencies

• Business Knowledge
• Business Writing Skills
• Corporate Communications Strategy
• Data Collection and Analysis
• Digital Media Applications
• Efficiency improvement
• Functional Policies and Procedures
• Quality Orientation
• Reporting
• Research
• Written Communication

Deadline:15th October,2026