MWI Business Analyst at Momentum Metropolitan Holdings Limited

Qualifications, Knowledge & Experience

• Degree in Information Technology or a related field (Preferred)
• Business Analysis certification (e.g., BABOK, CBAP) (Desirable).
• 3 years in Business Analysis or related roles, with experience in modeling, solution testing, and verification.
• 3-5 years Momentum International experience (essential)
• Financial services experience in client and adviser context essential
• Demonstrated success working with cross-functional teams.
• IT workflow tools – JIRA, Lucidchart etc .

Responsibilities and work outputs

Business Analysis and Documentation:

• Collaborate with business stakeholders to analyze their needs and deliver necessary artifacts such as high-level analysis specifications, user story designs, system/sequence flows, business process flows, and context views.
• Write functional requirement specifications based on business requirements.
• Produce business analysis artifacts and documents.
• Conduct and manage internal workshops with developers, testers, and IT teams to communicate requirements and convey the scope of the project.
• Convey requirements in different levels of detail, technical proficiency, and points of view utilizing standard modeling tools.
• Assist Product Owners and Product Managers with relating business analysis information in the project life cycle.
• Participate in user acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.

Stakeholder Collaboration & Communication:

• Act as a liaison between key stakeholders/customers and the project team to determine customer needs and translate these into business requirements.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements applicable to clients and internal and external stakeholders, to ensure that client expectations are managed.
• Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.

Solution Design and Implementation:

• Collaborate closely with solution teams and a variety of end-users to ensure requirements compatibility and end-user satisfaction.
• Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, repeatable, sustainable, and solve complex business problems.
• Define reporting requirements and integration points on affected components using diagrammatic representations.
• Collaborate with various business areas and teams to ensure integration and consistency of solutions across the business.

Continuous Improvement and Best Practices:

• Stay abreast of developments in the field of expertise ensuring personal and professional growth.
• Actively promote and contribute to the organization’s Business Analysis Centre of Excellence.
• Actively participate in fostering a positive work climate and culture to energize employees, give meaning to work, minimize work disruption, and maximize employee productivity.
• Identify solutions to enhance cost-effectiveness and increase operational efficiency.