Jobs Available at Momentum Metropolitan Holdings Limited

Requirements

• BSC Actuarial degree
• Passed or have exemption for at least 6 CT actuarial exams or equivalent qualification
• At least 3 years’ working experience
• Expert knowledge MS Office
• Advance knowledge of MS SQL
• Intermediate to advanced programming experience
• Advanced understanding of the components of SCR as prescribed by the prudential standards. Cell captive specific experience advantageous
• Non-life insurance experience advantageous
• Understanding of relevant legislation, ie. Insurance act, Prudential standards, IFRS 4 and IFSR17
• Advanced understanding of triangulation methods including large loss reserving methods to value IBNR

Duties & Responsibilities

• Perform monthly capital calculations for Guardrisk and its clients
• Assist with IFRS17 modelling of LRC and LIC provisions
• Assist and take ownership of the capital projections for the ORSA
• Actively participate in initiatives to optimise capital for Guardrisk and its clients.
• Actively participate and take ownership of quarterly and annual regulatory deliverables

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Requirements

Qualifications:

• 3-year BCom degree in the following fields: Business Management, Investments (essential)
• Honours degree is an advantage
• CFA and/or CFP is an advantage

Experience:

• 3 to 5 years' financial service industry experience - must include investments (essential)
• Experience in Momentum Investments is an advantage
• Strong knowledge of the investments and wealth management industry in SA and international markets including but not limited to Fund Selection, DFM and Securities.
• A proven track record in successfully dealing with clients and/or IFAs in a practice management environment is an advantage.
• Technology Savvy

Duties & Responsibilities

• Enthuse through Brand, SME Service & Digital
• Understand who we are targeting, the landscape they are working in, competitor influences, events that will enthuse, critical moments of truth used. 
• Ensure long-lasting, deep, and meaningful relationships with the IFA 
• IFAs to move from non-active supporters to active supporters, to ambassadors. 
• Connection to the brand and digital way of work 
• Production/Business retention & growth of assets
• Enable and empower through partnership
• Momentum is seen as the business partner of choice 
• SIC understands the power of financial planning and advice and how our products can assist the IFA to grow. 
• Advice-led coaching competence of the IFA 
• Have a good understanding of the strengths, vulnerabilities, risks, and opportunities of the panel they support.Influence through coaching and learning
• IFA having the perception that Momentum are thought leaders. Good source of information. 
• Investment consultant will coach every IFA that they look after through 1:1 coaching sessions and regular engagements 
• Investment Consultant will have a very clear understanding of the impact of regulation on the IFA practice. 
• Be accountable, innovative, excellent, honest, diverse, and influential in your business dealings 

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Requirements

• Matric or equivalent
• Minimum of 4 years’ Employee benefits experience
• Extensive industry knowledge and product knowledge as well as relevant legislation.
• Successful completion of Yenzani  

Duties & Responsibilities

INTERNAL PROCESS

• Effective and prompt management of the CENS mailbox and client contact centre mailbox.
• Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement (48Hrs) and quality standards.
• Take ownership of complaints and ensure they are resolved timeously and effectively.
• Acknowledge receipt of emails timeously and provide detailed feedback to ensure a one stop service delivery.
• Provide clients with the relevant information and documentation as required in line with policy guidelines, e.g., Documentation for employee access.
• Capture and update client information on relevant system/s, based on data received from the client.
• Accurately complete all administrative and reporting requirements within agreed timeframes.
• Adhere to legislative / compliance requirements in the service process/ training on updates provided by L&D
• Identify and report process and system failures and enhancements to improve client experience.

CLIENT

• Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Provide authoritative, expertise and advice to clients and stakeholders where relevant.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

FINANCE

• Identify opportunities to enhance cost-effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

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Requirements

• Matric or NQF 4 equivalent
• 2-3 years client service administration experience
• Financial services experience

Duties & Responsibilities

• Accurately capture client information on the relevant system.
• Execute client requests within the agreed timeframes, quality standards and legislation.
• Handle all the administrative tasks according to agreed standards and turnaround times.
• Engage with client in a client centricity manner to improve client retention and repeat business activities.
• Resolve client queries and follow up to ensure queries are resolved timeously and effectively.
• Ensuring accurate completion of documentation as per service level agreement in order to meet client needs.
• Effectively utilize client service interactions to improve client retention and repeat business activities.
• Effectively use administration systems to ensure accuracy of documentation.
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
• Handling of urgent complex enquiries and requests received telephonically and via email.
• Build and maintain relationships with clients and internal and external stakeholders.
• Contribute to the process of developing client service standards to ensure clients receive clear and accurate information and are kept informed at all times.
• Manage the delivery on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Process the relevant policy transactions per client interaction.
• Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
• Implement and provide input into governance processes, systems and legislation within area of specialization.
• Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes.
• Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.

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Qualifications, Knowledge & Experience

• Degree in Information Technology or a related field (Preferred)
• Business Analysis certification (e.g., BABOK, CBAP) (Desirable).
• 3 years in Business Analysis or related roles, with experience in modeling, solution testing, and verification.
• 3-5 years Momentum International experience (essential)
• Financial services experience in client and adviser context essential
• Demonstrated success working with cross-functional teams.
• IT workflow tools – JIRA, Lucidchart etc .

Responsibilities and work outputs

Business Analysis and Documentation:

• Collaborate with business stakeholders to analyze their needs and deliver necessary artifacts such as high-level analysis specifications, user story designs, system/sequence flows, business process flows, and context views.
• Write functional requirement specifications based on business requirements.
• Produce business analysis artifacts and documents.
• Conduct and manage internal workshops with developers, testers, and IT teams to communicate requirements and convey the scope of the project.
• Convey requirements in different levels of detail, technical proficiency, and points of view utilizing standard modeling tools.
• Assist Product Owners and Product Managers with relating business analysis information in the project life cycle.
• Participate in user acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.

Stakeholder Collaboration & Communication:

• Act as a liaison between key stakeholders/customers and the project team to determine customer needs and translate these into business requirements.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements applicable to clients and internal and external stakeholders, to ensure that client expectations are managed.
• Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.

Solution Design and Implementation:

• Collaborate closely with solution teams and a variety of end-users to ensure requirements compatibility and end-user satisfaction.
• Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, repeatable, sustainable, and solve complex business problems.
• Define reporting requirements and integration points on affected components using diagrammatic representations.
• Collaborate with various business areas and teams to ensure integration and consistency of solutions across the business.

Continuous Improvement and Best Practices:

• Stay abreast of developments in the field of expertise ensuring personal and professional growth.
• Actively promote and contribute to the organization’s Business Analysis Centre of Excellence.
• Actively participate in fostering a positive work climate and culture to energize employees, give meaning to work, minimize work disruption, and maximize employee productivity.
• Identify solutions to enhance cost-effectiveness and increase operational efficiency.

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Qualification and Experience

• 4 - 6 years experience in a Financial Management role (essential)
• Minimum of 3 years experience in a managerial role (essential) 
• Degree in Accounting, Financial Management, Management Accounting or relevant equivalent qualification (essential) 
• Honours degree in Accounting/Financial Management/Management Accounting and or relevant equivalent qualification (preferred) 
• Registered chartered accountant with South African Institute of Chartered Accountants (SAICA)

Duties & Responsibilities

INTERNAL PROCESS

• Oversee accounting practices in line with group standards and ensure that cost allocations are aligned to the business methodology. Manage the implementation of segment finance polices, procedure and controls in line with Group Finance frameworks. Manage the implementation and adherence to financial controls on all line of business and financial systems and ensure that authorisation levels are adhered to and raise any exceptions with the relevant stakeholder. Manage the creation and maintenance of records on the financial management system to ensure the accuracy and integrity of financial records and documents. Manage the resolutions of financial queries. Manage the reconciliations of the transactions on the bank statement to the General Ledger, and between line of business systems and payment systems. Investigate, identify and make recommendations to improve cost management. Advise stakeholders regarding the implement of thepreferential procurement process and the implications of non-compliance. Support the preferential procurement process and provide management information and insights regarding suppliers.
• Contribute to the interpretation and explanation of financial analysis, forecasts and scenarios in order to guide business decision making for the segment. Oversee the delivery of accurate and relevant management reports and analysis that add value and insight for the business. Oversee the delivery of accurate and timeous segment reporting (including KPI and operational reports), analysis and insights. Review consolidated segment reports to ensure that the information is appropriate and accurate. Contribute to the audit process and resolve any audit queries within deadlines. Facilitate and manage the budgeting process and evaluate budget information received and discuss errors or omissions with stakeholders. Keep abreast of trends, legislation and best practices within the financial management field in order to optimise service offering and delivery.
• Deliver monthly financial statements to stakeholders within agreed timeframes and adequately address and resolve stakeholder queries. Manage the implementation and adherence to financial controls and ensure that authorisation levels are adhered to and raise any exceptions with the relevant stakeholder. Manage execution of the financial aspects of contracts and verify that all financial commitments listed in agreement are met based on the terms written in the contract. Have a clear understanding go business drivers that impact financial results, to apply to analysis and recommendations. 

CLIENT

• Provide authoritative, expertise and advice to clients and stakeholders.B uild and maintain relationships with clients and internal and external stakeholders. Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments. Define service practices which builds rewarding relationships, encourages innovation and allows others to provide exceptional client service. Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed. Make recommendations to improve client service and fair treatment of clients within area of responsibility. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Manage and maintain stakeholder relationships between business and centralised Group Finance, to ensure alignment and collaboration. Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity. Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values. Select and recruit suitably qualified talent in line with Employment Equity principles and values. Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness. Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.

FINANCE

• Control and track the budget for the various departments. Facilitate and manage the budgeting process and evaluate budget information received and discuss errors or omissions with stakeholders. Review all departmental budgets that roll up to the consolidated budget and provide insights into variances against prior year and trend analysis. Proactively engage with business to forecast expenses and identify solutions to enhance cost effectiveness and increase operational efficiency. Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
• Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities. Implement and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct. Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability. Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.  

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Requirements

QUALIFICATIONS:

• Degree/Diploma in Law, Finance, Business, or a related field.
• Relevant certifications (in AML (Prac), Compliance, or equivalent).

EXPERIENCE:

• Proven experience (minimum 8-10 years) in the capacity of an AML Compliance officer or related  senior compliance role within financial services, insurance, or banking.
• Strong understanding of relevant AML legislation, including local and international regulations

INTERNAL PROCESS :

AML Compliance Framework:

• Develop, implement, and maintain the company’s AML/FICA policies, procedures, and controls in conjunction with business unit CROs and deployed compliance functions
• Regularly review and update AML/FICA policies in line with changes to legislation, regulations, and best practices
• Monitor and assess the effectiveness of the AML/FICA framework, ensuring it remains compliant with relevant laws

Risk Assessment:

In collaboration with the business unit CROs and deployed compliance functions:

• Ensure that regular risk assessments are conducted in relation to money laundering, terrorist financing, and other financial crimes
• Evaluate the adequacy and effectiveness of internal controls to manage these risks (this can also be done through agreed upon Internal Audit reviews)
• Coordinate and maintain the Business Risk Assessment (BRA) and Risk Management Compliance Plan (RMCP) for Momentum Group and the main Life License (Momentum Metropolitan Life Limited)

Transaction Monitoring & Reporting:

• Oversee transaction monitoring processes to identify suspicious or unusual transactions
• Investigate, escalate, and report suspicious activity to relevant regulatory authorities (e.g., Financial Intelligence Unit) via Suspicious Activity Reports
• Ensure efficient use of the Group’s technology capabilities to automate and streamline reporting requirements (there are existing technologies in place managed by the Shared Services technology teams)
• Ensure timely and accurate submission of all regulatory reports

Training & Awareness:

• Conduct ongoing training programs (with Learning and Development) to ensure all staff are aware of AML obligations, potential risks, and internal reporting procedures.
• Ensure training is reviewed at least annually, and when any legislative changes take place, to ensure relevancy of training.
• Provide targeted training to employees in high-risk areas.

Internal Reviews and Advisory:

• Oversight over reviews of internal systems and controls related to AML to ensure compliance
• Work with internal and external auditors during AML-related audits and regulatory inspections
• Provide advice and guidance in relation to legislative / regulatory requirements, alerts, suspicious or unusual activities
• Manage internal steering committees and deep dives related to AML

Customer Due Diligence (CDD) and Know Your Customer (KYC):

• Ensure that robust CDD/KYC processes are in place for onboarding clients and during ongoing monitoring
• Ensure appropriate processes are in place to manage the enhanced due diligence (EDD) on high-risk clients and entities
• Where necessary, review client risk profiling and ensure appropriate risk mitigation measures are applied

Regulatory Liaison:

• Serve as the primary point of contact with local and international regulatory authorities on AML/FICA matters
• Ensure the timely submission of regulatory filings and responses to requests from regulators

Sanctions Compliance:

• Ensure the company’s compliance with sanctions regimes and regularly monitor for updates on sanctions lists
• Maintain and enhance processes to screen customers, transactions, and payments against sanctions lists
• Own and manage the relationship with the current screening capability provider
• Ensure screening capabilities and requirements are appropriately maintained by the Shared Services technology team

Reporting & Governance:

• Provide regular reports to senior management and the board of directors on the effectiveness of the AML program and any significant issues
• Prepare and present AML updates and reports at internal meetings and governance forums
• Team management (resources with direct reporting lines)
• Collaboration with Business CROs and deployed functions to ensure the group’s activities and processes are appropriately aligned and functioning as expected
• Understand the digital landscape, contribute to technology plan and the relevant technology requirements, identify system improvements or alternative systems that can improve overall team efficiency as it relates to the AML capability

CLIENT PROCESS:

• Build and maintain relationships with clients and internal and external stakeholders
• Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes

FINANCIAL PROCESS:

• Contribute to the financial planning process within area
• Identify solutions to enhance cost effectiveness and increase operational efficiency
• Manage financial and other company resources under your control with due respect
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy

PEOPLE PROCESS:

• Continuously develop expertise in terms of industry and subject matter knowledge, applying it effectively to deliver specialized contributions and stay ahead in the field
• Positively influence and manage change, offering specialist support where required to facilitate smooth transitions and drive organizational growth
• Contribute to continuous innovation by developing, sharing, and implementing new ideas, actively involving colleagues and staff to enhance the organization's practices
• Participate and contribute to a culture of work-centric thinking, productivity, service delivery, and quality management, promoting a positive work environment and efficient operations
• Take ownership of driving personal career development, proactively seeking growth opportunities, and advancing professional skills