National Control Room Controller at Thorburn Security Solutions (Pty) Ltd

Role Overview

• The Security CCTV Senior Supervisor will assist the Security Manager with the analysis and compilation of security-related matters. This key role offers an exciting opportunity to contribute to the safety and security of clients by managing a CCTV surveillance team, ensuring effective monitoring, rapid incident response, and compliance with operational standards.
• The successful candidate must demonstrate excellent attention to detail, strong observational skills, patience, vigilance, and the ability to make quick, informed decisions while working under pressure. Experience with Listener and Xyro alarm systems will be advantageous.

Duties & Responsibilities    
Key Responsibilities

• Assist the Security Manager in providing an effective and efficient CCTV and alarm monitoring service
• Oversee the day-to-day operations and performance of CCTV operators
• Manage staff scheduling to ensure 24/7 coverage, including leave and absenteeism
• Coordinate emergency responses with security personnel, SAPS, and other emergency services
• Monitor all control room systems effectively, including CCTV, alarms, visitor management, and patrol systems
• Respond promptly to security incidents, alarms, CCTV activations, and emergency calls
• Conduct CCTV investigations and provide detailed findings
• Compile accurate and timely incident reports, daily summaries, and operational reports for management
• Maintain comprehensive incident logs and ensure accurate recordkeeping across all platforms
• Ensure strict adherence to Standing Operating Procedures (SOPs) and work ethics
• Communicate effectively with security teams, police, other agencies, residents, and clients
• Provide clear intelligence regarding suspects, including appearance, actions, and locations
• Deliver professional and courteous radio and telephone communication under pressur

Systems & Platforms

• Digital CCTV systems (Hikvision / HikCentral)
• Listener & Xyro alarm monitoring systems
• Access Portal Administration
• Hello Visitor Management System
• iTalk Patrol Systems

Additional Requirements

• Willingness and ability to relocate if applying from outside the West Coast – Langebaan region

Skills and Competencies    
Key Skills & Knowledge

• Proven control room operations experience
• Strong technical knowledge of digital CCTV and alarm systems
• Excellent telephone etiquette
• Strong leadership and team management skills
• High level of observation and analytical ability
• Ability to work independently in a fast-paced, 24/7 environment
• Excellent communication skills and ability to collaborate with multiple stakeholders

Qualifications    
Minimum Qualifications

• Grade 12 (Matric)
• Valid PSIRA Grade A certification
• Control Room Operations Course
• Computer literacy (MS Word, Excel, Outlook, Access)
• Accurate typing skills
• Minimum 2 years’ CCTV monitoring experience, including dispatching
• A Drivers licence would be a significate advantage

Deadline:10th February,2026