National Customer Manager at DHL

Key Responsibilities

• Manage and develop a portfolio of prospects and existing customers.
• Establish customer agreements, ensure pricing guidelines are applied, profitability targets are adhered to.
• Develop and implement a strategy to major accounts in shortest possible time.
• Exploit all opportunities from existing and potential customers.
• Develop and implement a personal sales plan and call cycle that incorporates targets
• Manage all customer related information through communication and sales tools
• Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective measures.
• Continuously develop DHL knowledge, commercial awareness and own skills.
• Promote DHL brand image and values through own appearance & behaviour.

Minimum Requirements

• Bcom Business Management degree
• Excellent written and verbal Business English communication ability and skills
• Own transport
• Valid drivers license
• 5 years experience in field sales (logistics / courier industry advantageous)
• Experience in dealing with customers of large & established corporate firms.
• Analytical skills
• Computer Literacy
• Ability to plan effectively
• Knowledge of DHL Operations
• Knowledge of Air Express Industry