National Installations Technical Manager at Tracker Connect (Pty) Ltd

Introduction

• Tracker requires the services of a National Installations Technical Manager based at the Head Office in Johannesburg. The successful incumbent will be responsible for enabling, optimising, and standardising Tracker’s national installation ecosystem to ensure the efficient, high‑quality fitment of all Tracker products across internal technicians and approved installation partners. The role is accountable for the national planning, deployment, and support of technician capacity, ensuring full compliance with approved SOPs and SLAs. Through the effective leadership and management of the Quality function, the incumbent will drive continuous improvement in installation quality and service excellence. By bridging Operations, Technical, Training, Supply Chain, and Field Execution, the role ensures consistent, reliable, and scalable installation delivery across the country.

Job description
Key Responsibility

• Lead national installation planning and technician capacity management across internal and external resources.
• Optimise the mix of Tracker technicians and Fitment Centre partners to meet demand efficiently.
• Oversee installation support for large, fleet, and project‑based deployments.
• Maintain and enforce national installation SOPs, standards, workflows, and compliance frameworks.
• Collaborate with Engineering and Product teams to ensure new technology is installable, scalable, and operationally efficient.
• Drive digitisation and accurate installation data capture across all channels.
• Ensure national availability of installation stock kits, tools, and consumables.
• Ensure training frameworks, manuals, and methodologies are aligned to operational and technical requirements.

Installation Quality Management

• Lead national installation quality standards and continuous improvement initiatives.
• Manage quality coaching, assessments, and corrective actions across field operations.
• Identify field‑level installation gaps and ensure corrective training interventions.
• Drive first‑time‑right installations and SLA compliance.
• Conduct root‑cause analysis on quality failures and implement sustainable solutions.
• Ensure strict compliance with company policies, procedures, and statutory requirements.

Continuous Improvement & Reporting

• Establish a national continuous improvement framework for installation operations.
• Analyse operational performance, recovery rates, and service trends.
• Produce accurate operational dashboards and reports to support decision‑making.
• Review and update installation policies and procedures to ensure relevance and alignment.

Financial Management

• Plan and manage departmental budgets aligned to strategic objectives.
• Monitor operational costs, investigate variances, and drive cost‑reduction initiatives.
• Manage vendor contracts and installation‑related service level agreements.
• Ensure accountability for wastage, theft, and non‑compliance.
• Drive efficient resource utilisation and financial discipline across installation operations.

Customer & Partner Management

• Ensure installation SLAs consistently meet or exceed customer expectations.
• Resolve high‑level escalations, including executive and CEO‑level complaints where required.
• Build and maintain strong relationships with Fitment Centres, partners, insurers, fleets, and OEMs.
• Collaborate with internal stakeholders to enhance customer experience and retention.
• Identify opportunities to strengthen and grow strategic partnerships.

People Leadership

• Lead, coach, and develop high‑performing national installation and quality teams.
• Set clear KPIs, performance standards, and accountability frameworks.
• Identify skills gaps and drive targeted upskilling and certification initiatives.
• Support workforce planning and succession planning for key technical roles.
• Drive effective change management during new product launches and process updates.
• Ensure compliance with health, safety, and technical standards nationwide.

Minimum requirements

• Essential: Matric (NQF 4)
• Essential: National Diploma in Business Management, Administration, or related field (NQF 6)
• Desirable: Relevant Bachelor’s Degree or equivalent (NQF 7)
• PSIRA registration – Grade A (essential)
• Minimum 8 years’ experience in a technical operations or call centre environment
• Minimum 5 years’ experience in a senior management role
• Proven experience within the automotive or vehicle tracking industry
• Exposure to national installation or field service operations (advantageous)
• Desirable: Relevant exposure within the vehicle installation industry
• Computer Literate (MS Office and Outlook)
• Valid South African Driver’s licence

Competencies

• Strategic and operational leadership
• Installation and technical operations management
• Financial and resource planning
• Stakeholder and partner management
• Data analysis and problem‑solving
• Project and change management
• Strong communication, influence, and negotiation skills
• Results‑driven with strong customer focus

Deadline:11th May,2026