Jobs at Tracker Connect (Pty) Ltd

Introduction

• Tracker requires the services of a talented and experienced Executive: Customer Experience Centre for shaping and leading Tracker’s customer experience strategy across all service delivery channels. This role is central to ensuring that every customer interaction reflects Tracker’s brand promise, drives satisfaction, and strengthens loyalty. The successful incumbent will oversee the design and execution of end-to-end customer journeys, embedding customer-centric thinking into operational processes, technology platforms, and communication strategies. The role is accountable for driving measurable improvements in customer engagement, conversion, and retention ensuring that Tracker remains differentiated in a competitive market.

Job description
Strategy Formulation and Implementation

• Develop and implement the CX strategy aligned to Tracker’s business objectives, ensuring measurable impact across all customer touchpoints.
• Drive customer satisfaction and loyalty through continuous improvement initiatives informed by feedback, analytics, and service performance.
• Lead and optimise contact centre operations, ensuring service excellence, responsiveness, and alignment with Tracker’s brand promise.
• Embed CX metrics and reporting frameworks to monitor performance, identify gaps, and drive data-informed decision-making.
• Oversee customer communication and engagement plans, ensuring consistency, clarity, and alignment with Tracker’s strategic messaging.
• Manage escalated customer complaints and resolution processes, including root cause analysis and preventative action planning.
• Lead cross-functional collaboration with marketing, sales, technology, and operations to deliver seamless customer experiences.
• Champion people development and performance within the CX and contact centre teams, fostering a culture of accountability and excellence.
• Engage with internal and external stakeholders, including shareholders and partners, to align CX delivery with strategic expectations.
• Manage departmental budgets and financial performance, ensuring cost-efficiency and alignment with Tracker’s commercial goals.

Customer Experience and Service Delivery across all customer touchpoints

• Assume responsibility for implementing relevant initiatives based on the insights generated from contact centre analytics to improve service delivery.
• Develop and implement a unified CX strategy across all customer touchpoints, ensuring consistency in service delivery and brand experience.
• Establish CX performance metrics and feedback loops to monitor satisfaction, retention, and advocacy across channels.
• Drive cross-functional alignment between CX, marketing, sales, and operations to ensure seamless customer journeys.
• Embed customer-centric culture within frontline teams through training, coaching, and performance management.
• Lead innovation in customer engagement, leveraging digital tools and data insights to personalize experiences.
• Ensure governance and compliance in service delivery, maintaining Tracker’s standards and regulatory requirements.
• Oversee service recovery protocols to address customer complaints and escalations effectively and promptly.
• Collaborate with BI and analytics teams to track and report on CX trends, pain points, and opportunities for improvement.
• Champion voice-of-customer initiatives, including surveys, focus groups, and sentiment analysis, to inform strategy.
• Continuously improve operational processes to enhance speed, quality, and consistency of service across all touchpoints.

Contact Centre and Call Centre Management

• Assume responsibility for the setting of relevant and meaningful objectives for the Contact Centre and ensure alignment with Tracker’s overall strategic goals.
• Develop and implement business and strategies, plans and concepts for the consumer and business channels.
• Performance ensuring that daily targets and key metrics are met or exceeded against the briefs. 
• Ensure that all the campaigns are correctly captured, reported on all internal systems, and measured accordingly.
• Responsible for the maintenance of existing databases and sourcing of first-time customer databases.
• Effective and accurate database management aligned to the Business Intelligence and Direct Marketing key objectives.
• Initiate and development of outbound touch strategy; integrate acquisitions & outbound sales activities with marketing and customer centricity activities and key objectives.  
• Develop and implement an appropriate performance measurement model in line with the overall sales strategy.
• Assume responsibility for all performance reporting. 
• Coordinate the development of required systems/platforms to manage the end to end processes and report at all levels.
• Assume responsibility for the development, implementation and management of relevant policies, procedures and sales processes.
• Implement benchmarks and standards in terms of process flows, quality process, recruitment and training.
• Responsible for monitoring and management of competitor information and market intelligence.
• Effectively build, maintain and manage relationships with internal and external stakeholders to drive mutually beneficial relationships. 
• Overview and ownership of messaging, where relevant to customer touchpoints 
• Effective communication of brand values, institutional strengths through all customer touchpoints 
• Oversee all customer facing communication plans and messages that have clear content and (where applicable) call to action and actively encourage various target audiences 

People Management

• Lead the implementation of strategic targets and ensure cascading of performance objectives to drive operational excellence across Service and Sales Contact Centres.
• Provide leadership and development for all staff within the Service and Sales Contact Centre division, fostering a high-performance culture.
• Create and maintain a professional, customer-centric environment that reflects Tracker’s values and brand promise.
• Resolve people-related challenges by applying sound judgment, leveraging expertise, and allocating appropriate resources.
• Model Tracker’s values and brand ethos, setting a consistent example for senior leaders and frontline teams.
• Promote cross-functional collaboration, sharing best practices and strategic initiatives to support success across all customer engagement functions.
• Drive continuous productivity improvements within the Service and Sales Contact Centre through process optimization and performance monitoring.
• Cultivate a culture of engagement, development, and retention, ensuring staff are supported and empowered to grow.
• Oversee staffing strategy and personnel processes, including recruitment, coaching, mentoring, performance management, and employee engagement.
• Ensure alignment of customer engagement efforts with Tracker’s broader strategic goals, reporting progress and recommending enhancements to the Executive team.

Stakeholder Engagement

• Establish and maintain strong relationships with internal and external stakeholders to align customer engagement strategies with broader business objectives.
• Represent the voice of the customer in executive forums, ensuring stakeholder decisions are informed by customer insights and experience data.
• Collaborate with cross-functional leaders (e.g., Marketing, Sales, Operations, IT) to drive integrated customer engagement initiatives.
• Engage with key partners and vendors to ensure service delivery standards and customer experience expectations are consistently met.
• Facilitate regular stakeholder forums to share progress, gather feedback, and align on priorities related to customer engagement.
• Act as a strategic advisor to the Executive team on customer-related trends, risks, and opportunities.
• Drive alignment between frontline operations and strategic leadership, ensuring stakeholder expectations are translated into actionable service delivery plans.
• Manage stakeholder expectations through transparent communication, performance reporting, and proactive issue resolution.
• Champion a culture of collaboration and accountability, ensuring all stakeholders contribute to and support customer engagement goals.
• Leverage stakeholder feedback to continuously refine engagement strategies and improve customer outcomes.

Financial Management

• Lead the development and management of the departmental budget, ensuring alignment with strategic objectives and optimal resource allocation.
• Lead the development and management of the departmental budget, ensuring alignment with strategic objectives and optimal resource allocation.
• Oversee monthly financial performance, ensuring expenditure remains within approved limits and proactively addressing variances.
• Drive operational efficiency by identifying and implementing best practices across all financial and service delivery processes.
• Ensure robust governance and transparency in the management of overtime, allowances, and ad hoc expenditures.
• Monitor and report on commission structures, ensuring alignment with performance outcomes and business goals.
• Manage incentive programmes and pay-outs, ensuring they drive desired behaviours and support Tracker’s strategic priorities.
• Establish financial controls and reporting frameworks to support data-driven decision-making and executive visibility.
• Collaborate with Finance and HR teams to ensure seamless execution of personnel-related financial processes, including recruitment and retention cost management.
• Continuously assess cost-to-serve metrics to improve profitability and customer value delivery across service channels.
• Provide strategic financial insights to the Executive team, enabling informed decisions on investment, growth, and operational optimisation.

Minimum requirements

• Essential: Bachelor’s Degree - Business Administration, Customer Experience Management, or Communication.
• Preferable: Postgraduate Qualification - MBA (Master of Business Administration) or equivalent, with a focus on Strategy, Leadership, or Customer Management or Postgraduate Diploma in Customer Experience, Service Design, or Organizational Leadership or Certified Customer Experience Professional (CCXP)
• Essential: 10 years management experience in Contact Centres.
• Essential: 5 years’ experience within customer services.
• Desirable: 5 years senior management experience. 
• Experience in people management, leading and directing multiple team members in a busy task-oriented environment
• Relevant marketing experience, ideally in a customer-centric fast paced environment
• Strategic Leadership
• Creative thinking (initiative)
• Results driven
• Persistence
• Negotiation Skills
• Conflict Management
• Customer service orientation
• Analysis and insight generation
• Resilience and ability to work under pressure
• Assertiveness and conflict management resolution
• Empathetic and influential 
• Strong interpersonal skills
• Management of financial resources
• Judgment and Decision Making
• Complex Problem Solving 
• Strategic thinking
• Critical Thinking 
• Speaking to convey information effectively
• Coordination ability 
• Management of Personnel Resources 
• Social Perceptiveness 
• Active Listening
• Monitoring and evaluation in driving for success

Deadline:11th May,2026

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Introduction

• Tracker’s Sales Department in Gqeberha requires a consultant to promote TRACKER to the Motor Dealer Industry and to meet sales targets. The objective is to provide a high level of visibility and support to increase installation volumes from this distribution channel. TRACKER requires a self-starter with an outgoing personality who can communicate confidently on all levels. The position will be Gqeberha based. As this position involves travelling, a valid Driver’s Licence is essential.

Job description
Key roles and responsibilities:

• Secure new business from Dealerships.
• Facilitate growth of installations at Service Centres.
• Provide policy/product information / training.
• Follow up service on existing and prospective clients.
• Dealer presentations.
• Area and market penetration.
• Query and account resolution.
• Achieve sales and operational targets set by management.
• Provide client service to both existing and prospective clients.
• Administration of sales contracts.
• Complete weekly activity reports.
• Attend to point of sale material at Dealership and Service Centres.
• Maintain set call rate.
• Achieve sales targets regarding assigned projects.
• Demo account conversion and administration.
• Maintenance of Dealer File.
• Attend to necessary administration.
• Attend occasional after hour functions.
• Plan and arrange activations at dealerships and service centres
• Have an ongoing marketing plan for dealerships and service centres
• Do reviews with DPs and Dealer management
• Report preparation for reviews

Minimum requirements

Qualifications and experience required: 

• Matric and a minimum of 3-year Sales/Marketer experience in the Motor Trade, or 5 years overall sales experience.
• Proficiency in MS-Office.
• Excellent presentation skills.
• Valid Driver’s License.
• Excellent communication and organizational skills.
• Excellent customer service skills
• Be able to operate independently and manage sales territory

Deadline: 8th May,2026

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Introduction

• TRACKER requires the services of two Customer Services Representative for the Western Cape region. The successful candidates will be responsible for all related sales support duties for the Cape Town Sales Support Department.

Job description

• Process sales contracts received from clients, sales consultants and business partners
• Scheduling of fitments for Tracker, Fitment Centres and Inhouse technicians
• Scheduling of Business Service Requests as and when required
• Moving of technicians scheduled jobs as required
• Tech Support
• Maintaining efficiencies of technicians scheduled jobs
• Follow up on loading of contracts sent in by Brokers, Dealers, Fitment Centres and Sales Consultants
• Provide stats to Sales consultants, Fitment Centres, Brokers and Dealers
• Attend to all queries received from Clients, Fitment centres, Dealers, Brokers and sales consultants by investigating and submitting the query to the relevant department and following up until query is resolved.
• Ensure that the Lead Sources and Pricing Sources are captured correctly
• Providing insurance certificates
• Assist and attend to incoming calls
• Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
• Provide service to both existing and prospective clients
• Ensuring both the company and the customers’ best interest is kept at heart

Minimum requirements

• Matric with at 2 years’ experience in an administrative role
• Previous experience is the logistics or tracking industries would be advantageous
• Proficiency in MS Office & Outlook
• We Got You. At Home. On Roads. In Life.

Deadline: 8th May,2026

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Introduction

• Tracker requires the services of a Team Lead Developer: API in our Development and Engineering Department. The successful candidate will be expected to deliver solutions to achieve customer satisfaction, while looking after a team. Should you be interested in this challenge and meet the job requirements, please forward your application before the closing date.

Job description

• Technical leadership in delivery of products and solutions, within and across teams.
• Effective management of all staff in the team.
• Continuously align delivery to the Tracker and team strategy and planning.
• Provide input into the annual salary review process as and when required.
• Deliver strategic projects on time, in budget, with the desired functionality, at the defined quality level in a sustainable way.
• Assist in definition and design architecture/technical implementation related to area of responsibility, while collaborating with other managers, leads and architects
• Meet best practice criteria in the evaluation and testing of software.
• Assure that team members adhere to and follow these practices.
• Complete work orders in appropriate timescales.
• Maintain and systems without introducing new defects.
• Enhance systems to support and move to new technologies
• Share knowledge with development and support teams.
• Document systems, including enhancements to facilitate knowledge sharing.
• Mentor and coach Junior Developers
• Ensure that the best practice development processes and standards are followed.
• Effective use of development toolset.
• Follow department development standards.

Minimum requirements

• Degree / Diploma with 4 years of relevant work experience as a Team Lead or 6 years of relevant work experience as a Lead
• Training on related areas and skills would be advantageous

IT Skills

• Experience in SCRUM AGILE methodology.
• Experience in C#, .NET Core, WCF, WebAPI, SignalR required.
• Experience with RabbitMQ advantageous
• Experience with Azure DevOps (TFS and GIT) would be advantageous.
• Experience in SQL Server 2019, including:
• Relational database design
• Extensive and complex SQL queries
• Experience in SQL Reporting Services advantageous
• Multi-threaded development experience advantageous
• Service Oriented Architecture (SOA) experience beneficial.
• Microsoft Certified Professional (MCP) designation is advantageous.
• Exposure to good coding standard practices and source code configuration management.
• Experience in SOLID, KISS, TDD, DDD and Clean Coding practices.

Deadline:13th May,2026

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Introduction

• We are looking for a high-impact Head Regional Sales to deliver regional sales performance in line with Trackers growth strategy. You will execute go-to-market and channel plans, lead and develop regional sales teams, and partner closely with Operations and internal stakeholders to drive customer growth and market share expansion. The Head of region will report directly to Executive Chief Commercial Officer

Job description

•  Deliver regional sales targets across acquisition, retention, and revenue growth.
•  Convert national strategy into practical regional sales plans; manage pipeline discipline and forecasting.
•  Execute channel strategies (brokers, dealers, corporate and other channels) and build partner performance.
•  Identify regional market opportunities, strengthen brand presence, and grow market share.
•  Gather and share market/competitor intelligence; provide customer insights to Sales Leadership, Product and Marketing.
•  Lead, coach and develop regional sales leadership and teams; drive performance management and capability building.
•  Work with Regional Operations to align sales commitments with installation capacity and service delivery; manage escalations.
• Contribute to the national initiatives and share best practice accross the business. 

Minimum requirements

•  Degree or diploma in Sales Operations, Business Management or related field (NQF Level 7).
•  8 yearssales leadership experience, including 5 years in a senior sales/commercial management role.
•  Proven track record of achieving targets and delivering sustainable growth.
•  Experience in vehicle tracking, telematics, or technology-enabled services is advantageous.
•  Strong leadership, coaching, analytical and communication skills; consultative, collaborative style.
•  Valid drivers licence.

Deadline:11th May,2026

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Introduction

• Tracker requires the services of a National Installations Technical Manager based at the Head Office in Johannesburg. The successful incumbent will be responsible for enabling, optimising, and standardising Tracker’s national installation ecosystem to ensure the efficient, high‑quality fitment of all Tracker products across internal technicians and approved installation partners. The role is accountable for the national planning, deployment, and support of technician capacity, ensuring full compliance with approved SOPs and SLAs. Through the effective leadership and management of the Quality function, the incumbent will drive continuous improvement in installation quality and service excellence. By bridging Operations, Technical, Training, Supply Chain, and Field Execution, the role ensures consistent, reliable, and scalable installation delivery across the country.

Job description
Key Responsibility

• Lead national installation planning and technician capacity management across internal and external resources.
• Optimise the mix of Tracker technicians and Fitment Centre partners to meet demand efficiently.
• Oversee installation support for large, fleet, and project‑based deployments.
• Maintain and enforce national installation SOPs, standards, workflows, and compliance frameworks.
• Collaborate with Engineering and Product teams to ensure new technology is installable, scalable, and operationally efficient.
• Drive digitisation and accurate installation data capture across all channels.
• Ensure national availability of installation stock kits, tools, and consumables.
• Ensure training frameworks, manuals, and methodologies are aligned to operational and technical requirements.

Installation Quality Management

• Lead national installation quality standards and continuous improvement initiatives.
• Manage quality coaching, assessments, and corrective actions across field operations.
• Identify field‑level installation gaps and ensure corrective training interventions.
• Drive first‑time‑right installations and SLA compliance.
• Conduct root‑cause analysis on quality failures and implement sustainable solutions.
• Ensure strict compliance with company policies, procedures, and statutory requirements.

Continuous Improvement & Reporting

• Establish a national continuous improvement framework for installation operations.
• Analyse operational performance, recovery rates, and service trends.
• Produce accurate operational dashboards and reports to support decision‑making.
• Review and update installation policies and procedures to ensure relevance and alignment.

Financial Management

• Plan and manage departmental budgets aligned to strategic objectives.
• Monitor operational costs, investigate variances, and drive cost‑reduction initiatives.
• Manage vendor contracts and installation‑related service level agreements.
• Ensure accountability for wastage, theft, and non‑compliance.
• Drive efficient resource utilisation and financial discipline across installation operations.

Customer & Partner Management

• Ensure installation SLAs consistently meet or exceed customer expectations.
• Resolve high‑level escalations, including executive and CEO‑level complaints where required.
• Build and maintain strong relationships with Fitment Centres, partners, insurers, fleets, and OEMs.
• Collaborate with internal stakeholders to enhance customer experience and retention.
• Identify opportunities to strengthen and grow strategic partnerships.

People Leadership

• Lead, coach, and develop high‑performing national installation and quality teams.
• Set clear KPIs, performance standards, and accountability frameworks.
• Identify skills gaps and drive targeted upskilling and certification initiatives.
• Support workforce planning and succession planning for key technical roles.
• Drive effective change management during new product launches and process updates.
• Ensure compliance with health, safety, and technical standards nationwide.

Minimum requirements

• Essential: Matric (NQF 4)
• Essential: National Diploma in Business Management, Administration, or related field (NQF 6)
• Desirable: Relevant Bachelor’s Degree or equivalent (NQF 7)
• PSIRA registration – Grade A (essential)
• Minimum 8 years’ experience in a technical operations or call centre environment
• Minimum 5 years’ experience in a senior management role
• Proven experience within the automotive or vehicle tracking industry
• Exposure to national installation or field service operations (advantageous)
• Desirable: Relevant exposure within the vehicle installation industry
• Computer Literate (MS Office and Outlook)
• Valid South African Driver’s licence

Competencies

• Strategic and operational leadership
• Installation and technical operations management
• Financial and resource planning
• Stakeholder and partner management
• Data analysis and problem‑solving
• Project and change management
• Strong communication, influence, and negotiation skills
• Results‑driven with strong customer focus

Deadline:11th May,2026

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Introduction

• Tracker requires the services of an Installation Systems Support Specialist based at the Head Office in Johannesburg. The successful incumbent will be responsible for providing day‑to‑day technical and functional support for installation‑related operational systems to ensure business continuity and optimal system performance. The role supports system enablement, configuration, user access control, and ticket resolution, while coordinating system testing, deployments, and environment validations. Working closely with Installations, Product, Technical, and Operational teams, the incumbent will contribute to process optimisation, data integrity, governance compliance, and continuous improvement across field‑service and scheduling platforms, ensuring reliable and efficient installation execution nationwide.

Job description
Key Responsibility

System Enablement & Process Optimisation

• Provide first‑ and second‑line system support through Freshservice, ensuring SLA compliance.
• Coordinate and execute System Integration Testing (SIT), User Acceptance Testing (UAT), and regression testing cycles.
• Maintain detailed test scripts, test cases, and validation documentation.
• Perform environment validations across QA, Pre‑Production, and Production environments.
• Track system defects and work closely with developers to ensure timely resolution.
• Analyse business processes to identify optimisation opportunities that improve workflow efficiency.
• Ensure data integrity across systems and resolve system‑related data discrepancies.
• Manage user access, roles, and permissions in line with governance and compliance requirements.
• Support daily operational functionality within FSM, PSO, and FSM Mobile systems.
• Perform root‑cause analysis on recurring system issues and implement preventative solutions.
• Maintain accurate technician data, skills profiles, and scheduling configurations.

Functional Outputs

• Manage and communicate system release calendars and deployment schedules.
• Validate successful system deployments and conduct post‑deployment monitoring.
• Support incident management, ticket escalation, and stakeholder communication.
• Ensure configuration consistency across all system environments.
• Track and report on operational performance metrics such as utilisation, schedule adherence, and first‑time‑fix rates.
• Support Regional Managers with capacity planning, demand forecasting, and system insights.

Stakeholder Engagement

• Provide regular feedback to business stakeholders on system performance, changes, and enhancements.
• Facilitate workshops to gather business requirements and validate proposed solutions.
• Collaborate closely with Installation Services, Technical Support, Product Performance, and Engineering teams.
• Provide structured system usage and performance feedback to management

Governance & Data Integrity

• Ensure compliance with IT governance requirements, POPIA, and applicable ISO principles.
• Maintain accurate documentation for system configurations, processes, and change records.
• Adhere to established change‑control and version‑management procedures.
• Support internal and external audits by providing documented evidence and system insights.
• Maintain accurate user‑access logs and configuration documentation for audit purposes.

Minimum requirements

• Essential: Matric (NQF 4)
• Essential: Certificate or National Diploma in IT, Software Testing, System Support, or related field (NQF 5/6)
• Desirable: ISTQB or relevant system administration/support certification
• PSIRA registration – Grade E (essential)
• Minimum 3 years’ experience in system/application support environments
• Proven experience working with ticketing tools such as Freshservice, JIRA, or ServiceNow
• Experience in user access administration and system configuration
• Exposure to field‑service or mobile workforce systems (advantageous)
• Working knowledge of Agile/SCRUM environments (advantageous)
• Computer Literate (MS Office and Outlook)
• Valid South African Driver’s licence

Competencies

• High attention to detail and accuracy
• Strong analytical and problem‑solving ability
• Structured and methodical approach to work
• Excellent verbal and written communication skills
• Ability to work under pressure and manage multiple priorities
• Strong collaboration and stakeholder management skills
• Customer‑service and process‑optimisation mindset
• Accountability and consistency in execution

Deadline:11th May,2026

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Introduction

• Tracker requires the services of an Installation Support Administrator in their Installation Logistics division, at their Mbombela Office. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.

Job description
Duties and Responsibilities 

• Marketing of Tracker to both existing and prospective clients. 
• Establishing, building and maintaining relationships with our various partners. 
• Contract administration, feedback and daily statistical reporting. 
• Ensure that Customer Service standards are maintained in a highly pressurized environment. 
• Provide service within the Northern Region as well as other departments/regions/staff within Tracker. 
• Meet/exceed targets. 
• Data capturing. 
• Follow up on queries. 
• Scheduling of Tracker Unit fitments that must be attended to within the Northern Region but not limited to it.  
• Scheduling of Technical Service Requests that must be attended to within the Northern Region but not limited to it.  
• Rescheduling of appointments. 
• Provide feedback on Scheduling related requests received from the NR Scheduling VAX.
• Provide feedback on Scheduling related requests received from internal or external customers. 
• Do constant follow up on requests received from the NR Scheduling VAX.
• Do constant follow up on requests received from internal and external customers.  
• Provide feedback within the required turn-around-time on pending tasks received on outstanding lists.
• Liaising with technicians regarding appointments. 
• Checking/Maintaining high Quality of schedules. 
• Monitoring effective utilization of Tracker technicians. 
• Managing the closing and opening of technicians / slots. (Leave / vehicle Service / Projects) 
• Manually allocate unallocated Tasks. 
• Outsourcing of work to Fitment centres (Allocating / Assigning Tasks to Fitment Centres) 
• Maintain local and regional Scheduling Relationships. 
• Occasionally assist with walk-in-clients, scheduling related and non-scheduling related. 
• Management of potential cancellations. 
• Taking ownership of all queries received, Telephonically, via Email, via Ms Teams, SMS, WhatsApp or   face-to-face and assisting the client within our SLA’s. 

Minimum requirements

Qualifications, Skills and Experience

• Matric with at least 1 year Contact Centre experience.
• Bilingual (English and Afrikaans) advantageous.
• Computer literacy.
• Excellent typing and accurate data capturing skills.
• Excellent communication skills including excellent telephone manner.
• Analytical skills.
• Ability to work under pressure.
• Feel confident to have all calls voice recorded.
• Excellent time management - Work with time controls.
• High levels of self-discipline.
• Be able to work independently.

Deadline:12th May,2026

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Introduction

• Tracker requires the services of an Installations Systems Support & Enablement Manager based at the Head Office in Johannesburg. The successful incumbent will be responsible for ensuring that Tracker’s operational business systems—particularly IFS FSM and related platforms—are fully optimised, integrated, and aligned with business objectives to enable superior customer and operational outcomes. Acting as the strategic bridge between technology and operations, the role will drive digital transformation, operational scalability, and process excellence across Installation Services, Product Performance, Inventory Management, Customer Engagement, and Customer Experience. The incumbent will lead initiatives that improve workflow efficiency, strengthen governance and compliance, enhance data accuracy and insight, and enable teams through robust system enablement, supporting Tracker’s long‑term growth, resilience, and operational effectiveness.

Job description
Key Responsibility
System Enablement & Process Optimisation

• Lead the continuous improvement, optimisation, and integration of FSM, PSO, FSM Mobile, and related platforms.
• Ensure end‑to‑end system alignment with operational workflows and business requirements.
• Oversee system integrations to enable seamless data flows and operational scalability.
• Lead solution acceptance testing, including System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Manage change requests, system defects, and enhancement delivery in collaboration with IT and development teams.
• Monitor system performance and implement targeted optimisation initiatives to improve stability, usability, and efficiency.
• Drive digital transformation and automation initiatives that enhance workflow efficiency and operational resilience.
• Ensure data integrity, accuracy, and reliability across all supported systems and reporting frameworks.
• Support the deployment of new system functionality into production environments.

Functional Outputs

• Ensure comprehensive operational support for all installation‑related business systems.
• Coordinate Agile ceremonies, including stand‑ups, sprint reviews, and planning sessions with development teams.
• Manage release calendars and oversee successful system deployments and post‑deployment validation.
• Collaborate with Learning & Development to design and transition system training materials across the business.
• Support logistics and stock‑management systems to improve visibility and control.
• Conduct ROI assessments and provide insight into system performance and business impact.
• Ensure technical solutions remain aligned to Tracker’s strategic objectives.
• Oversee Freshservice ticket management and ensure SLA compliance across system support services.

People & Stakeholder Management

• Build, lead, and retain a high‑performing systems support and enablement team.
• Manage recruitment, performance reviews, development plans, and succession planning.
• Coach and mentor team members to build technical capability and leadership depth.
• Lead stakeholder engagement across technical and business teams to ensure alignment and adoption.
• Coordinate with external system vendors and service providers to ensure consistent service delivery.
• Drive effective change‑management and user‑adoption strategies for new systems and enhancements.
• Foster a collaborative, inclusive, and performance‑driven team culture aligned to Tracker values.

Financial Management

• Contribute to departmental budget planning aligned with operational and strategic objectives.
• Monitor operational costs, investigate variances, and drive cost‑reduction and efficiency initiatives.
• Manage vendor contracts and system‑related service‑level agreements.
• Ensure accountability for spend, resource utilisation, and budget compliance.
• Monitor and report on financial performance and cost drivers.

Governance & Compliance

• Maintain full audit trails and documentation for system changes and configurations.
• Enforce IT governance, change‑control, and version‑management frameworks.
• Facilitate Change Advisory Board (CAB) engagements and deployment approvals.
• Ensure compliance with POPIA, applicable ISO standards, and internal governance requirements.
• Conduct system risk assessments and implement mitigation strategies.
• Maintain data‑classification, retention, and access‑control policies.
• Report governance and compliance metrics to executive leadership.

Minimum requirements

• Essential: Matric (NQF 4)
• Essential: National Diploma in IT, Technology, or a related field (NQF 6)
• Desirable: Degree or tertiary qualification in IT, Technology, Process Engineering, or related field
• Desirable: PRINCE2, Agile, or SCRUM certification
• PSIRA registration – Grade C (essential)
• Minimum 5 years’ experience in FSM or enterprise system support environments
• Minimum 2 years’ experience in a people‑management or leadership role
• Proven experience leading the rollout and support of enterprise business systems (FSM, CRM, ERP, ticketing, telematics platforms)
• Experience with system integrations, APIs, and multi‑platform data flows
• Strong track record in business problem‑solving and process optimisation
• Experience coordinating cross‑functional and technical teams
• Exposure to national installation or field service operations (advantageous)
• Relevant exposure within the vehicle installation industry (advantageous)
• Computer Literate (MS Office and Outlook)
• Valid South African Driver’s licence

Competencies

• Strategic and systems thinking
• Strong business and financial acumen
• Leadership and people development
• Stakeholder and relationship management
• Analytical problem‑solving
• Governance and risk management
• Project and change‑management capability
• Excellent communication and facilitation skills
• Resilience and adaptability in complex environments

Deadline:11th May,2026