Installation Support Administrator - Mbombela at Tracker Connect (Pty) Ltd

Introduction

• Tracker requires the services of an Installation Support Administrator in their Installation Logistics division, at their Mbombela Office. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.

Job description
Duties and Responsibilities 

• Marketing of Tracker to both existing and prospective clients. 
• Establishing, building and maintaining relationships with our various partners. 
• Contract administration, feedback and daily statistical reporting. 
• Ensure that Customer Service standards are maintained in a highly pressurized environment. 
• Provide service within the Northern Region as well as other departments/regions/staff within Tracker. 
• Meet/exceed targets. 
• Data capturing. 
• Follow up on queries. 
• Scheduling of Tracker Unit fitments that must be attended to within the Northern Region but not limited to it.  
• Scheduling of Technical Service Requests that must be attended to within the Northern Region but not limited to it.  
• Rescheduling of appointments. 
• Provide feedback on Scheduling related requests received from the NR Scheduling VAX.
• Provide feedback on Scheduling related requests received from internal or external customers. 
• Do constant follow up on requests received from the NR Scheduling VAX.
• Do constant follow up on requests received from internal and external customers.  
• Provide feedback within the required turn-around-time on pending tasks received on outstanding lists.
• Liaising with technicians regarding appointments. 
• Checking/Maintaining high Quality of schedules. 
• Monitoring effective utilization of Tracker technicians. 
• Managing the closing and opening of technicians / slots. (Leave / vehicle Service / Projects) 
• Manually allocate unallocated Tasks. 
• Outsourcing of work to Fitment centres (Allocating / Assigning Tasks to Fitment Centres) 
• Maintain local and regional Scheduling Relationships. 
• Occasionally assist with walk-in-clients, scheduling related and non-scheduling related. 
• Management of potential cancellations. 
• Taking ownership of all queries received, Telephonically, via Email, via Ms Teams, SMS, WhatsApp or   face-to-face and assisting the client within our SLA’s. 

Minimum requirements

Qualifications, Skills and Experience

• Matric with at least 1 year Contact Centre experience.
• Bilingual (English and Afrikaans) advantageous.
• Computer literacy.
• Excellent typing and accurate data capturing skills.
• Excellent communication skills including excellent telephone manner.
• Analytical skills.
• Ability to work under pressure.
• Feel confident to have all calls voice recorded.
• Excellent time management - Work with time controls.
• High levels of self-discipline.
• Be able to work independently.

Deadline:12th May,2026