Job Opportunities at Nedbank

Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Advert closing date: 26/06/2026

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Advert closing date: 26/06/2026

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Job Purpose

• To envision, lead and develop fit for purpose, integrated end- to end technical solutions across multiple technologies for the organisation, through inspirational technical leadership and visionary long-term thinking. 
• Provide leadership across multiple initiatives guiding engineering lead practitioners  to achieve product / programme alignment.

Job Responsibilities

• Analyse problems and formulate solution based on organisations boundaries, architectures and constraints: Needs to be achievable and operational, must push boundaries when required and continuously push for improvements.
• Take proposed solutions through relevant governance forums and obtain acceptance for solutions from relevant specialists (domain or technology).
• Collaborate and communicate and obtain buy-in from key stakeholders.
• Decomposition of the solution and assisting with the scheduling/sequencing work and identification of resourcing needs.
• Flesh out designs and contribute to functional and non-functional requirements.
• Assist software designers with lower level designs.
• Troubleshoot issues relating to technical delivery.
• Design with a holistic, robust and sustainable mindset.
• Apply a product management mindset (long term thinking).
• Mentor and coach software engineering practitioners.
• Keep abreast of the technical landscape on how it fits together.
• Understand constraints and risk and make the necessary trade-offs.
• Influence and negotiate with key stakeholders.
• Craft the end to end solution taking into consideration: people, technology, systems and data.
• Future proof end to end solutions as far as possible within the organisation constraints.
• Continuously build and enhance the technical assets that are touched by the solution to ensure long term sustainability.
• Grow the engineering lead practice through contributing to the engineering lead chapter.
• Drive organisational alignment across areas of accountability 
• Provide coaching, mentoring and upskilling of others within area of expertise
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• BSc (Computer Science), BCom (Information Systems). Professional Qualification Level 6 (Look at new degree naming conventions)

Preferred Certifications

• Togaf Certification, ITIL (Information Technology Infrastructure Library) or equivalent

Minimum Experience Level

• Min 8  Years experience in similar roles.

Technical / Professional Knowledge

• IT Architecture
• IT Concepts
• Systems Analysis and design

Behavioural Competencies

• Technical/Professional Knowledge and Skills
• Decision Making
• Collaborating
• Innovation
• Influencing
• Managing Work
• Continuous Learning
• Coaching

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Job Purpose

• Nedbank is seeking a Direct Marketing Design Lead to support the creation and delivery of personalised customer communications across owned channels and business clusters.
• The role focuses on the production and adaptation of direct marketing content (Email, SMS, in-app), ensuring accuracy, quality, and alignment to campaign requirements within a fast-paced, Martech-enabled and data-driven environment.

Job Responsibilities

Content Production & Adaptation

• Create and adapt direct marketing content across email, SMS, and in-app formats
• Support the creation and maintenance of additional direct marketing and business content, including PDF documents, presentations, and intranet content where required
• Translate briefs into clear, well-structured outputs aligned to channel requirements
• Apply copy, layout, and design principles appropriate to direct marketing
• Working knowledge of copywriting and DTP to support content production and adaptation

Martech & Format Execution

• Build and format content for deployment, including HTML mailers and templates
• Work within defined templates and frameworks to ensure consistency and scalability

Workflow & Delivery

• Interpret and execute against briefs from concept through to rollout
• Deliver high volumes of work within tight timelines
• Collaborate with CRM, Martech, and Operational teams to meet delivery requirements

Quality Assurance

• Ensure accuracy, consistency, and attention to detail across all outputs
• Support asset tagging, structuring, and repository management in line with standards

Optimisation Support

• Support test-and-learn initiatives by preparing and adapting content variations
• Apply feedback and insights to continuously improve output quality
• People Specification

Qualifications

• Diploma or Degree in Design, Marketing, or related field

Experience

• +3–5 years in direct marketing, digital design, or content production
• Experience with email marketing, mailer tools, or digital content platforms

Technical / Professional Knowledge

• Working knowledge of HTML email production
• Understanding of direct marketing channels and formats
• Experience with Adobe Creative Suite
• Basic understanding of segmentation and targeting principles

Behavioural Competencies

• Detail-oriented and highly organised
• Able to prioritise workload and manage time effectively to meet deadlines
• Strong delivery focus
• Able to work independently while collaborating effectively within a broader team

Job Post End Date: 29 June 2026

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Job Purpose

• We are seeking an experienced and dynamic manager to lead our team of server engineers. The successful candidate will be responsible for managing an enterprise Windows server environment with over 4000 servers, including VMWARE infrastructure and physical servers

Job Responsibilities

• Oversee the operation, maintenance, and procedures of our enterprise Windows server environment.
• Lead a team of server engineers, fostering a collaborative and efficient work environment.
• Develop and implement strategies for server optimization and increased efficiency.
• Ensure the security and integrity of the server environment.
• Coordinate with other IT teams and departments to meet organizational goals.
• Manage all support activities to maintain a highly stable and available enterprise environment.
• Oversee the management of VMWARE infrastructure and physical servers.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 10 Years Managing a Hybrid Cloud Operations Environment
• Excellent knowledge of Windows server setup, configuration, and maintenance.
• Excellent knowledge of VMWARE infrastructure and physical servers.
• Strong leadership skills and experience in managing large teams in a Hybrid Cloud Operation.
• Proven experience in managing large-scale Windows server environments.
• Must have exposure to Banking and Insurance Industry.
• Must have exposure to a DevOps environment

Technical / Professional Knowledge

• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Client Service Management

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Job Purpose

• Nedbank Insurance is seeking an experienced Risk Officer to provide support to the Financial Risk Manager to provide strategic and operational expertise, advice, assistance, consultancy services and general support for all financial risk-related matters to the Insurance Chief Risk Officer (CRO).
• Financial risks include risks related to Underwriting, Pricing, Reserving and Provisions, Reinsurance, Solvency, Policyholder and Shareholder investment, Credit risk (for reinsurers and investment instruments) and Liquidity. 

Job Responsibilities

• Support the Financial Risk Manager and CRO in embedding a robust risk management culture within the business.
• Provide independent assessment and reporting of financial risks to executive management, risk committees, the Board and relevant stakeholders.
• Assist the Financial Risk Manager in facilitating the ORSA process including scenario generation; coordinating inputs and compiling the report; facilitate approval and submission.
• Assist with the implementation and improvement of financial risk frameworks, policies, and processes aligned with Nedbank’s risk frameworks and regulatory requirements, including insurance industry requirements.

Facilitate the risk management activities relating to the processes for managing financial risks with support from the ERM risk team within the governance team, including

• Complete risk assessments, scenario analysis, and Key Risk Indicator (KRI) development to ensure proactive risk identification and mitigation of both threat risk and opportunity risk within the portfolio.
• Conduct monitoring and control effectiveness reviews (assurance)Assist with managing the relationships with externally appointed Heads of Actuarial Control Functions, including their scope, and budget.
• Administration of the Actuarial Control Committee.
• Facilitate the development and annual review of risk appetite statements and metrics across the financial risk universe.
• Assist with establishing capabilities within the financial risk team to complete independent validation of models that are not subject to HAF review as well as independent review of model governance for those models that are subject to HAF review.
• Monitor regulatory changes (with assistance from the Compliance team) and ensure timely communication and adaptation within the insurance business.
• Contribute to regular environmental scanning for identification of emerging risks.
• Engage with internal and external auditors, regulators, cluster risk specialists and other assurance providers, as required.
• Contribute to a culture conducive to the achievement of transformation goals.

People Specification

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities, with an ability to distil complex issues for various audiences.
• High attention to detail and strong organisational skills.
• Ability to work independently and as part of a team.
• Ability to work under pressure and manage multiple priorities
• Sound judgement, integrity, and a proactive approach to risk management.
• Advanced proficiency in Microsoft Office and risk management systems.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor’s degree in actuarial science.
• TASSA qualification would be beneficial.

Essential Certifications

• Professional Risk Manager (PRM), Financial Risk Manager (FRM) and/or Project Management Professional (PMP)

Minimum Experience Level

• Minimum of 5 years’ experience in Actuarial teams with at least 3 years’ experience in a risk capacity such as, (Internal Audit, Risk Capacity function or form part of an Actuarial Control Function team).
• Experience in reserving, IFRS17 and SAM is beneficial.
• Knowledge of insurance industry.

Technical / Professional Knowledge

• Cluster specific operations
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Principles of financial management
• Principles of project management
• Relevant software and systems knowledge
• Research methodology
• Decision-making process

Behavioural Competencies

• Earning Trust
• Communication
• Decision Making
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

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Job Purpose

The Centre of Excellence (CoE) Specialist is a seasoned BA who will work in the BA Practice where we are responsible to:

• Manage the delivery of business analysis standards, practices, methods and techniques.
• Support the BA Practices that own and evolve the enterprise purpose of the business analysis discipline by setting standards, frameworks, and ways of working.
• Build and uplift the BA capability - ensuring consistency, quality, and maturity at scale.
• Continuously modernise the craft in alignment with business, technology, and people strategies.

Job Responsibilities

• Modernise and evolve BA practices to support agile, product-led, customer-centric delivery from strategy to execution.
• Define, maintain, and continuously improve BA standards, frameworks, templates, and guardrails aligned to strategy and best practice.
• Uplift the BA capability through structured skills assessments, training, learning pathways, coaching, mentoring, onboarding and clear role expectations.
• Embed data-led and AI-enabled analysis capabilities into BA standards and delivery practices (e.g., data literacy, metrics, management information definition, governance-by-design, and responsible AI),
• Partner with Tribes, Squads, Technical Product Owners and cross-functional practices to enable consistent ways of working while allowing contextual flexibility rather than centralised control.
• Enable quality delivery of business analysis across the organisation by providing consulting support across the requirements lifecycle, processes, and toolsets.
• Establish and lead Communities of Practice that connect practitioners, enable knowledge sharing, and continuously evolve standards, skills, and ways of working across the practice.
• Communicate regularly and transparently with practitioners and stakeholders to share direction, progress, decisions, and insights that enable alignment, clarity, and continuous improvement across the practice.
• Stay informed by industry trends, research, and thought leadership to continuously evolve the practice and keep it aligned with emerging best practices and future needs.
• Manage the IIBA® partnership by ensuring effective engagement, ethical use of IIBA resources, alignment with professional standards, and maximising value for the practice through learning, certification, and thought leadership opportunities

Essential (required minimum)

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• Certified Business Analyst Professional (CBAP IIBA®)

Preferred Qualification

• IIBA Endorsed Certification – e.g. FTI Advanced Diploma in Business Analysis (AdBA). 
• National Certificate in Business Analysis (NCBA) – MICT SETA NQF6.
• Scaled Agile Framework (SAFe) training from a recognised institution (SAFe for Teams and SAFe POPM).

Preferred Certifications

• Member of the International Institute of Business Analysis

Minimum Experience Level

• 10+ years’ senior-level business analysis experience on complex, enterprise-wide initiatives.
• 5–8 years’ Agile project experience.
• 2–3 years’ experience in Power BI and management information reporting.
• 1–2 years’ exposure to Artificial Intelligence, including GenAI, ML concepts, governance, and prompt engineering.
• Experience as a modern business analyst, leveraging emerging technologies.
• Proven ability to build and lead business analysis practice capabilities.
• Experience in developing and delivering business analysis training.
• Financial services experience, preferably banking (advantageous).
• Relevant Business Analysis certification (IIBA, FTI, or equivalent).

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Job Purpose

• The Senior Automation Design Practitioner is responsible for designing, developing, and maintaining advanced automation solutions that drive operational efficiency and innovation.
• The practitioner will champion the adoption of automation and low-code platforms across the organization, ensuring alignment with governance standards and best practices set by the Center of Excellence (CoE). 

Job Responsibilities

• Application of business process evaluation and mapping techniques to describe current business processes and identify the feasibility of optimising business results through automation
• Develop, Support & Maintenance Automation Solutions 
• Involvement in POT/POC, evaluation of new technologies and functionalities 
• Drive adoption of Technologies 
• Ensure CoE governance and Standards are applied and maintained 
• Determine the current productivity using existing business processes
• Apply evaluation and estimation techniques to estimate and project the possible productivity improvements using automated processes
• Calculate the cost benefits of automation
• Document required business case information, including potential risk and risk reduction
• Application of process re-engineering techniques to optimise business processes.
• Evaluate business process performance
• Develop business process improvements
• Test and verify improvements
• Develop implementation processes
• The application of specific process constructor techniques to describe the ideal and feasible automated process indicating the expected productivity improvements
• Define the automated process
• Develop a solution design
• Improve design to mitigate/eliminate risks
• Interpret the solution design and define process and object design instructions
• Use development techniques and programming language to build the required objects
• Conduct peer coding reviews
• Facilitate user acceptance testing

Core Technical Skills

Camunda (Expert)

• Advanced proficiency in Camunda: workflow design, development, orchestration, and operations

Power Platform (Expert)

• Power Apps: building canvas and model-driven apps
• Power Automate: building medium to complex flows
• Power BI: data modeling, DAX, and dashboard creation
• Copilot Agents: chatbot development and integration
• Dataverse and connectors: understanding of data architecture and integration

Robotic Process Automation (Proficient)

• Advanced proficiency in Blue Prism: process design, object development, control room operations
• Familiarity with UiPath or Automation Anywhere is a plus

Agentic AI & Intelligent Automation (Proficient)

• Understanding of agentic AI concepts: autonomous task execution, goal-oriented agents, and LLM integration
• Experience with Azure OpenAI or custom GPT-based agents
• Knowledge of prompt engineering, orchestration frameworks, and AI governance

Integration & Development (Proficient)

• REST APIs, webhooks, and custom connectors
• Scripting: Python, JavaScript, or C# for extending automation capabilities
• Familiarity with Azure services (Logic Apps, Function Apps, Cognitive Services)

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• NQF Level 7 Qualification in Business Analysis

Preferred Certifications

• Camunda, Power Platform, Azure, Blue Prism etc

Minimum Experience Level

• 3 - 6 years
• 5 years practical experience in business process analysis
• 2 years practical experience in analysing processes to identify automation opportunities
• Competent software developer with experience on different languages (Java, C#, C++, SQL)
• Experience testing product functionality; Experience with performance and/or security testing; Ability to Design Solutions

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance Risks and Controls
• Microsoft Office
• Relevant Software and system Knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Execution
• Driving Innovation
• Facilitating Change
• Operational Decision Making
• Customer Focus
• Communication
• Building Partnerships

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Job Purpose

• To translate business, other stakeholder requirements and user stories into system requirement and act as a link between business analyst, other requirements stakeholders and the software team
• To translate overarching end to end design into detailed designs and provide technical leadership to the software developers and other designers

Job Responsibilities

• Technical experience as a Developer
• DevOps experience
• Intricate knowledge of the technical architecture of Front Arena
• Experience with Front Arena integration development
• Experience with integration of telemetry data into ELK/Dynatrace or similar monitoring tools
• Design and develop project solutions
• Grow the teams’ skills and knowledge
• Assist developers with how to solve technical solution
• Provide guidance to stakeholders in terms of expertise and experience
• Guide and practice code design, analysis and integration to ensure effective application of technology
• Conduct Technology Reviews of code and design quality assurance
• Drive assets health in the relevant technologies or domains
• Define and review Patterns / practices/standards in application of technology or domain
• Guide Code Branching and Merging
• Play an advisory role to Engineering leads and other stakeholders (Engineering lead and Div execs)
• Collaboration with domain architects and technical consultants ito technology and /or domain roadmaps
• Work within governance and compliance frameworks of the organisation in terms of Technology and domain application
• Provide detailed Technical roadmaps in context of the organisation architecture and interdependent technologies
• Plan and drive implementation of the agreed technical roadmaps
• Conduct research and development experimentation to test thinking regarding technology or domain applicability
• Participate in special interest groups and confrerences relating to these assets
• Ensure an understanding of technology or domain requirements, performance integrations and optimisation as positioned in organisation
• Assist with and apply troubleshooting to resolve issues
• Evaluate and influence technology decisions
• Mitigate risk by evaluating risks and impacts on technology or domain
• Update the asset knowledge base
• Conduct internal knowlege sharing sessions
• Provide coaching, mentoring and upskilling of others within area of expertise
• Support the achievement of the business strategy, objectives and values
• Stay abreast of developments in field of expertise
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.)
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking
• Conduct self development both by mentoring others and being mentored
• Participate in the talent management practise of the Engineering stream

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Diploma / Certificate relevant

Preferred Certifications

• Certificate in relevant solution design methodologies where available

Minimum Experience Level

• Min 5 years IT experience

Technical / Professional Knowledge

• Information Technology (IT) Architecture
• IT Infrastructure Architecture
• IT / Banking knowledge
• Systems design
• Requirements analysis

Behavioural Competencies

• Decision Making
• Managing Work
• Quality Orientation
• Building Partnerships
• Technical/Professional Knowledge and Skills
• Emotional Intelligence Essentials

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Job Purpose

• The Banqueting Coordinator is responsible for planning, organising and executing events across the Conference Centre and Dining Rooms. The role includes client liaison, team management, event coordination, stock control, financial administration and ensuring a world‑class hospitality experience.

Key Requirements

• Strong leadership; able to manage waitrons, bartenders.
• Exceptional attention to detail and initiative
• Hospitality, food & beverage and bartending experience
• Multimedia/AV knowledge for conference environments
• Excellent customer service and communication skills
• Ability to make quick decisions and resolve problems
• Computer literate; driver’s licence; Matric; hospitality diploma preferred
• Ability to evenings weekly

Conference Centre Responsibilities

• Manage conference centre operations (capacity ±196 guests)
• Daily client liaison and management of event requirements
• Coordinate room layouts, equipment needs and documentation requests
• Manage a team of waiters plus ad‑hoc staff
• Ensure precise setup of meal services and conference layouts
• Oversee and maintain multimedia/AV equipment and furnishings
• Conduct stock takes of equipment and linen
• Manage teambuilding logistics and safety requirements
• Arrange, plan and execute client events end‑to‑end 
• Report maintenance issues

Dining Room Responsibilities

• Manage dining rooms (capacity ±196 guests)
• Welcome guests and manage the flow of events in the dining rooms and common areas
• Customer interaction and guest hosting
• Manage the bar for special evening events
• Manage a team of waiters delivering 5‑star setup standards
• Maintain furniture, equipment, linen and report maintenance issues
• Oversee food & beverage service excellenceManage dining rooms (capacity ±196 guests)
• Welcome guests and manage the flow of events in the dining rooms and common areas
• Customer interaction and guest hosting
• Manage the bar for special evening events
• Manage a team of waiters delivering 5‑star setup standards
• Maintain furniture, equipment, linen and report maintenance issues
• Oversee food & beverage service excellence

General Responsibilities

• Conduct weekly and monthly staff meetings 
• Liaise with Front Desk, Housekeeping, Kitchen and Security
• Display initiative in buffet and conference setups
• Enhance quality of decisions and solutions through evaluation against current industry best    practices and client requirements
• Drive creativity and problem solving
• Ensure effective communication across all stakeholders
• Random benchmarking and cost comparison exercises with other suppliers and establishments/corporates

Hospitality Operations and Event Management

• End‑to‑end event management with internal partners and vendors
• Manage costs and offer guidance to clients
• Oversee event flow and guest experience
• Manage multimedia in dining rooms and event areas
• Complete month‑end reports (billing, variances, etc.)
• Conduct equipment and smalls inventory control
• Process Ariba orders, invoices, supplier statements and payments
• Benchmark pricing and services

Financial and Administrative Responsibilities

• Work with financial officer on budgeting and forecasting
• Track event, staffing costs, stock losses, CAPEX and OPEX
• Manage turnaround time on orders through adherence to Nedbank standards on relevant systems (e.g., Ariba / SAP)
• Submit accurate financial reports and billing documentation
• Ensure compliance with governance, risk and control requirements
• Assist suppliers with outstanding payments and statements recons

People Management

• Manage team capacity, performance, overtime and scheduling
• Conduct performance appraisals and provide coaching
• Maintain hygiene rosters, OHS files and compliance
• Support onboarding, recruitment and staff development
• Build a motivated, high‑performing hospitality team

Health, Safety and Quality

• Ensure compliance with health, hygiene and safety regulations
• Active participant in OHS committee
• Enforce house rules and ensure client adherence
• Monitor customer feedback (surveys, NPS, daily interactions)
• Identify opportunities for process improvement

Essential Qualifications - NQF Level

• Degree or Diploma in Hospitality or related field

Preferred Qualification

• Tertiary qualification in hospitality management, food & beverage or hotel management

Minimum Experience Level

• Proven food and beverage management experience. At least 5-10 years’ experience in a Hospitality industry management role.
• Working knowledge of MS Office (word, PowerPoint, excel)

Technical / Professional Knowledge

• Event and project management 
• Budgeting
• Business administration and management
• Client Service Management
• Consumer behaviour
• Employee training/development
• Operational planning
• Principles of project management
• Governance, Risk and Controls
• Service level agreements
• Strategic planning

Behavioural Competencies

• Driving for Results
• Customer Focus
• Earning Trust
• Building Partnerships
• Guiding Team Success
• Communication
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets.
• Guest-oriented and service-minded

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Job Purpose

• This position is a Data Development Manager role where an applicant will look after a team of Data Engineers. To manage a team of technical resources who develop and support the WH ETL production environment within a BI focused department. The role covers managing and maintaining infrastructure, systems, applications and a real-time data store.
• The Candidate will guide the team on requests solutions design. Candidate will develop, optimize and automate production process for the WH environment.
• The candidate should indicate that they can code/build complex packages.  Experience in the development of complex packages or systems including design elements and troubleshooting

Job Responsibilities

• Manage the implementation of new data processes into production, ensuring stability, quality, and alignment to business requirements.
• Troubleshoot production issues, optimise ETL processes, and continuously improve system performance and code efficiency.
• Participate in standby, production, and month-end support activities to ensure continuity and reliability of the data environment.
• Lead and manage a team of Data Engineers using Agile methodologies, driving delivery through effective sprint planning and execution.
• Facilitate daily stand-ups, proactively identifying and resolving team impediments to maintain delivery momentum.
• Drive strong client and business outcomes by delivering high-quality, reliable data solutions aligned to stakeholder needs.
• Develop and implement effective communication strategies to ensure clear alignment between technical teams and business stakeholders.
• Promote and embed a culture of continuous improvement, enhancing processes, team capability, and overall performance.
• Lead transformation and innovation initiatives to modernise the data warehouse and improve delivery efficiency.
• Manage operational performance and process outcomes across the data development lifecycle, ensuring consistent results.
• Build and maintain strong cross-functional relationships, fostering collaboration and trust.
• Take accountability for managing team performance, development, and overall effectiveness.
• Oversee budget management, ensuring efficient utilisation of resources.
• Proactively manage stakeholder relationships to ensure expectations are met and value is consistently delivered.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Relevant 4 year B.Comm or B.Sc degree, business management post grad qualification

Essential Certifications

• Proficient Certification in relevant technologies

Minimum Experience Level

• Minimum of 6 years’ experience in data development or data engineering, with a strong focus on enterprise data warehouse (WH/DW) environments.
• Strong hands-on experience with SQL Server, including building and optimising complex ETL processes in a production environment.
• Proven ability to design, develop, and troubleshoot data pipelines and ETL solutions, including performance tuning and production support.
• Exposure to additional databases such as DB2, Oracle, or SAS will be advantageous, demonstrating versatility across data platforms.

Advantageous Experience

• Experience or exposure to Python for data processing or automation.
• Basic to intermediate knowledge of Machine Learning concepts and data enablement.

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Client Service Management
• Daily Operations task planning
• Project Management skills

Closing date: 26 June 2026

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Job Purpose

• To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Preferably a Diploma or Degree in any financial environment /banking
• FAIS Accreditation Regulatory Examination Level 1.

Minimum Experience Level

• Preferably 3-5 years experience in a relationship management or banking environment.
• Must be open to travel and hold an unendorsed driver’s license. 

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Nedbank culture
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Energy
• Building Trusting Relationships
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

Closing Date - 26 June 2026

go to method of application »

Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Essential Certifications

Preferred Certifications

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

go to method of application »

Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Advert close date: 26/06/2026

go to method of application »

Job Purpose

• To recover debt and assets by following internal and legal processes and procedures resulting in reduced costs and losses for the bank.

Job Responsibilities

• Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
• Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with client and authorised third parties.
• Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing to relevant stakeholders.
• Maintain client satisfaction by responding to general queries on risk or arrears timeously.
• Contribute to team dynamics by sharing knowledge and ideas.
• Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
• Ensure client account status are correct by checking the account history details on the system.
• Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.
• Prioritise customer accounts by grading all accounts into risk categories and age analysis.
• Minimise potential loss to the bank by implementing the collection process and strategy.
• Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.
• Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
• Outline progress and planned actions for the forthcoming month by meeting with stakeholders on a monthly basis.
• Escalate high risk matters (liquidation, deceased estates, absconsion, alienation, debt review, bad debt write-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.
• Improve workflow and time management efficiencies by proactive planning and implementing credit control process
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 2 years experience in credit collections

Technical / Professional Knowledge

• Banking knowledge
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Negotiation skills
• Product Knowledge
• Relevant Nedbank Human Resources policies and practices
• Administrative procedures and systems

Behavioural Competencies

• Communication
• Collaborating
• Decision Making
• Stress Tolerance
• Work Standards
• Managing Work

Advert close date: 26/06/2026

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Job Purpose

• The ServiceNow Platform Architect is the technical design authority and trusted advisor responsible for defining, governing, and evolving the ServiceNow platform so that it remains scalable, secure, maintainable, and aligned to business outcomes. The role bridges business strategy, platform governance, architecture standards, and solution delivery across the Now Platform.  
• In practice, this role ensures the platform supports enterprise growth, remains aligned to best practice and out-of-the-box capability, minimizes unnecessary customization, and enables long-term transformation success.
• The ServiceNow Platform Architect is the technical design authority and trusted advisor responsible for defining, governing, and evolving the ServiceNow platform so that it remains scalable, secure, maintainable, and aligned to business outcomes. The role bridges business strategy, platform governance, architecture standards, and solution delivery across the Now Platform.  
• In practice, this role ensures the platform supports enterprise growth, remains aligned to best practice and out-of-the-box capability, minimizes unnecessary customization, and enables long-term transformation success.

Job Responsibilities

• The ServiceNow Platform Architect is accountable for the end-to-end architecture of the ServiceNow platform, including solution design, technical standards, governance, integration patterns, data model alignment, performance, upgrade readiness, and roadmap alignment.  
• The role works closely with platform owners, enterprise architects, product owners, process owners, business stakeholders, developers, administrators, integration teams, and partners to ensure that ServiceNow solutions are fit for purpose and sustainable at scale.

Platform Strategy and Architecture

• Define and maintain the target architecture for the ServiceNow platform across modules, workflows, integrations, data, and environments.
• Translate business goals into a platform roadmap and solution architecture that supports both immediate needs and future growth
• Ensure architectural decisions align with ServiceNow best practices and the organization’s enterprise architecture principles.
• Guide the organization toward using out-of-the-box capabilities over custom development wherever feasible to reduce technical debt and simplify upgrades

Solution Design Authority

• Own the high-level and detailed design of complex ServiceNow solutions across products such as ITSM, ITOM, HRSD, WSD, LSD, CMDB, and custom applications, including third party integrations.
• Review and approve solution designs, technical specifications, and implementation approaches before build.
• Lead architecture and design authority forums to ensure consistency, technical quality, and adherence to standards.
• Identify design risks, dependencies, and technical constraints early, and recommend mitigation actions.

Governance, Standards, and Control

• Establish and enforce platform standards, patterns, guardrails, and design principles for developers, administrators, and implementation teams.
• Define and maintain governance processes covering demand intake, design review, release control, technical debt management, and platform lifecycle management.
• Ensure solutions comply with security, data, audit, and risk management requirements.
• Act as the escalation point for architecture exceptions, design conflicts, and strategic technical decisions.

Integration and Data Architecture

• Define integration patterns between ServiceNow and surrounding enterprise platforms such as identity, monitoring, ERP, CRM, collaboration, cloud, and automation tooling.
• Ensure the data model, CMDB structure, and service model support reporting, automation, and enterprise process outcomes
• Provide architectural direction on API usage, middleware, event-driven integration, data quality, and master data dependencies in the context of ServiceNow platform

Job Responsibilities Continue

Delivery Oversight

• Work with product owners and delivery teams to ensure solutions are technically feasible, supportable, and scalable before development begins.
• Mentor developers and technical leads on ServiceNow design patterns, scripting approaches, and implementation best practices.
• Review build quality, technical deliverables, update sets / application deployment methods, and release readiness
• Support complex implementations, remediation initiatives, platform consolidations, and strategic transformation programme

Performance, Resilience, and Lifecycle Management

• Oversee platform health with a focus on performance, maintainability, scalability, and reliability.
• Ensure architecture is designed for upgradeability, release management discipline, and sustainable operations.
• Evaluate new ServiceNow capabilities and innovations, and guide adoption where they create measurable business value.
• Lead technical input into upgrade planning, platform modernization, rationalization of customizations, and technical debt reduction.
• Assist with and apply troubleshooting to resolve issues
• Seek opportunities to improve business processes, models and systems though agile thinking.

Stakeholder Engagement

• Act as the primary architecture interface between business stakeholders, process owners, technical teams, vendors, and ServiceNow partners.
• Facilitate workshops to shape business requirements into implementable platform capabilities.
• Provide strategic advice to leadership on platform investments, risks, design trade-offs, and roadmap sequencing.
• Provide coaching, mentoring and upskilling of others within area of expertise.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BSC degree or equivalent

Essential Certifications

• ServiceNow Certified System Administrator (CSA) – foundational certification for the Now Platform and a common starting point across ServiceNow credential paths.

At least one ServiceNow Certified Implementation Specialist (CIS) relevant to the enterprise scope, for example:

• CIS_ITSM
• CIS_HRSD / Other product-aligned specialist certification depending on module

Minimum Experience Level

• Min 8 years IT Experience with 5 years in relevant technologies or domains.
• Significant hands-on experience on the ServiceNow platform in architecture, lead developer, technical lead, or platform owner roles.
• Experience designing enterprise-scale ServiceNow implementations with multiple integrations and multiple workstreams.
• Experience in regulated, complex, or large-scale environments where governance, risk, and maintainability are critical.
• Experience in architecture governance, release oversight, and supporting upgrades / modernization.

Technical / Professional Competencies

• Enterprise and solution architecture thinking, including the ability to balance business needs, technical constraints, risk, cost, and maintainability.
• Strong design authority capability: ability to assess solution options, challenge poor design, and set technical direction with confidence.
• Ability to define standards, reusable patterns, design principles, and operating guardrails for a platform team.
• Strong understanding of service management and workflow process design, especially where ServiceNow supports enterprise operating models.
• Ability to translate business strategy and operating requirements into platform capabilities and delivery priorities.
• Good working knowledge of ITIL / service management principles and how they influence platform design decisions.
• Deep knowledge of the Now Platform architecture, core platform capabilities, configuration model, extensibility, and development lifecycle
• Strong understanding of ServiceNow application design, integration architecture, security model, and data structures.
• Ability to architect across multiple domains such as ITSM, ITOM, CMDB, Discovery, HRSD, WSD, LSD, or custom workflow applications depending on enterprise scope.
• Competence in scripting, automation logic, integration patterns, APIs, and technical solution design—even if not acting as the hands-on developer.
• Strong understanding of platform governance, release management, upgrade planning, and architectural quality control.

Behavioural Competencies

• Strategic thinker with strong judgment and long-term platform mindset.
• Structured problem solver with strong risk-awareness and governance discipline.
• Collaborative but able to challenge constructively and hold architectural boundaries.
• Strong ownership mentality and commitment to quality, maintainability, and business outcomes.
• Decision Making
• Stress Tolerance
• Emotional Intelligence Essentials
• Resolving Conflict

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Closing Date - 26 June 2026

go to method of application »

Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Closing Date

• 26 June 2026

go to method of application »

Job Purpose

• The Credit Manager’s objective is to assess and evaluate the lending application for Personal and Private Banking clients, to minimise impairments and maximise profit. 
• This role includes consistent application of the Nedbank’s credit policy, through a risk-based affordability assessment, periodic credit reviews of existing customers, and assessing the creditworthiness of potential customers within the agreed risk parameters as set out in the Nedbank Credit Strategy.

Job Responsibilities

• Validate client and supporting information by assessing the contents of the documents.
• Analyse credit applications by assessing serviceability of the funding applied for.
• Approve funding by making decision based on the credit policy guideline in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
• Suggest alternative funding solutions by making recommendations based on the credit policy guideline and the analysis based on the information provided where declined.
• Build and maintain effective working relationships by providing a range of specialized credit risk management advisory services.
• Manage client expectations by operating within the specified parameters and Service Level Agreements (SLA).
• Enhance processes, policies and procedures by recommending and making submissions to the relevant parties.
• Adapt to changes in Legislation by providing input to redesigning credit processes and systems where applicable.
• Ensure processes are actioned within mandated signatories by checking and confirming the sign off.
• Manage daily activities of direct reports by monitoring the staff output.
• Manage performance and build the intellectual capital of the team by conducting on the job training, counselling and coaching.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Requirements

• NQF Level 7 or Higher in a Financial or Banking related field essential 
• CIMA, Credit management degree or equivalent will be advantageous.
• Valid driver's license and own reliable vehicle
• Min 5 Years’ Credit Assessment / Credit Evaluation and decisioning experience within Banking environment 
• Min 3 Years' Small Business Banking experience in evaluating current and prospective clients financial Statements and credit reports to determine their ability to honour debt obligations. 
• Firm understanding of legalities associated with lending and collateral
• 1 – 2 Years’ experience in a Team Management / Supervisory would-be advantage
• Proven track-record on managing a large book.
• Must be prepared to travel

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Nedbank policies and procedures
• Principles of financial management
• Principles of project management

Behavioural Competencies

• Communication
• Customer Focus
• Decision Making
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

Closing Date  -  26 June 2026

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Job Purpose

• The ACE Developer will design and build integration solutions using IBM App Connect Enterprise, with strong Java capability to support complex system‑to‑system communication. The role focuses on developing, enhancing, and re‑routing integration flows across IBM Connect:Enterprise, HTTP services and MQ.

Job Responsibilities

• Produce working quality software that meets the design
• REST and SOAP APIs, create BAR files, implement robust exception handling
• Ensuring secure integrations through SSL/TLS and authentication standards
• Use policy‑based configuration to manage behaviours and apply strong JSON and XML skills for data transformation and validation
• Develop critical and complex technical components in area of accountability
• Deliver system component designs that are robust and fault tolerant for large complex systems
• Ensure system component designs are supportable , maintainable and re-usable
• Deliver software that is observable and scalable
• Conduct estimate of work effort
• Trouble shoot and problem solve of software issues and provide guidance to other team members
• Produce documentation as per organisational standards
• Continuous improvement of software
• Provide Maintenance and support of software in environments of accountability
• Develop unit and system test cases and conduct unit and system testing
• Create deployment artefacts and stores in source control library
• Manage the deployment package and the execution thereof
• Optimise the tool change in collaboration with  the Biz/ Dev / Ops Engineer
• Update and control the asset knowledge base 
• Ensure integration of own work with other individuals and in team
• Collaborate with designers, product owners and engineering leads to refine the solution
• Contribute into the decomposition of the system solution into component parts for development
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Provide mentoring for  multiple software developers

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Diploma / Certificate  in multiple  languages

Preferred Certifications

• Certificate in relevant language where available

Minimum Experience Level

• Min 3 years programming experience

Technical / Professional Knowledge

• IT Data structures
• Application systems
• Agile Development
• System Development Life cycle(SDLC)

Behavioural Competencies

• Managing Work
• Collaborating
• Quality Orientation
• Applied Learning
• Initiating Action
• Technical/Professional Knowledge and Skills

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Job Purpose

• To manage clients wealth needs through an ongoing advisory process to achieve Nedbanks strategic goals of client centricity and revenue generation; as per the business strategy.

Job Responsibilities

• Formulate innovative solutions for our high net-worth clients on their wealth journey whilst being aware of market trends and variables that may impact their investment plans.
• Achieve predetermined sales targets across the business by identifying opportunities in the client base to advise clients on NPWs approved investment, risk and banking solutions.
• Acquire new business for the portfolio in line with the Customer Value Proposition segment specifications and acquisition targets to increase market share. 
• Maximise bank profitability and ensure value add to customers through cross-selling specifically focusing on wealth leads and lending opportunities. This includes the complete spectrum of Transactional Banking accounts, Investment accounts,Foreign exchange requirements, Non-Resident, Exchange control and Offshore banking requirements.
• Maintain  expert knowledge of all Nedbank Wealth's approved products, application procedures, processing, and timelines, whilst using this knowledge to drive relevant sales targets.
• Inform and educate clients on products and services to ensure retention of existing clients, increasing sales revenue, and expanding the organisation's client base.
• Collaborate successfully across all relevant areas to achieve shared goals.
• Ensure  compliance with relevant statutory, legislative, policy, and governance requirements.
• Stay up to date with relevant legislative amendments and industry best practices, as well as the Company's internal compliance procedures.
• Ensuring that the quality of advice remains high and consistent and in line with NPW's investment philosophy and approved products.
• Contributing to sustaining a competitive edge through external networking, benchmarking, and representation on related forums.
• Developing networks and build alliances to grow and strengthen internal support bases. 
• Provide support and coaching the wealth managers, paraplanners and other staff as required.
• Lead team effectively and efficiently across the HR value chain including recruitment, performance management, retention of critical staff, succession planning, coaching and talent management.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Degree in Commerce/Finance/ Business Science etc
• Post Graduate Diploma in Financial Planning 
• Certified Financial Planner (CFP) or studying towards CFP advantageous
• Regulatory FAIS Exams - RE5 (essential)

Essential Certifications

• FAIS representative and preferably a Key Individual

Minimum Experience Level

• minimum of 5 years Management of private client investment portfolios, estate and tax planning, international investments

Technical / Professional Knowledge

• Microsoft Office
• Client understanding (Wealth management)
• Cross and Up - selling
• Client retention

Behavioural Competencies

• Building Customer Relationships
• High-Impact Communication
• Driving for Results
• Aligning and Executing Sales Strategy
• Creating a Service Reputation
• Guiding Sales Opportunities

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Job Purpose

• To provide client service by applying sound credit risk management principles with approved credit mandates through management of a designated portfolio of clients across multiple products enabling Nedbank to reduce the cluster impairment charge with the view to rehabilitate the client, in line with the business or individual turnaround strategy.

Key Deliverables

• Credit and Credit Risk assessment and collections of arrears/excesses of all products namely Current Accounts, Savings Accounts, Home Loan accounts, Commercial & Industrial Property, Personal Loan accounts, Term loans and Asset Based Finance {motor vehicles/yellow} goods.

Job Responsibilities

• Approve annual review of facilities by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided. 
• Analyse/Assess individual and juristic financial statements.
• Develop client exit or rehabilitation strategies by conducting inter-alia review of client facilities.
• Ensure policies and processes are followed within mandated signatories including checking and confirming the sign-off.
• Ensure policies and procedures are followed by reviewing recommended submissions from other parties. 
• Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to legal collections.
• Approve funding by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided.  
• Give an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS). 
• Adapt to changes in Legislation by enforcing the compliance to the changes.
• Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
• Implement sound credit risk management by providing advice on specialized credit risk matters to cross functional teams and direct reports, where applicable
• Recommend enhancement to processes by constantly seeking innovative improvements to the credit systems.
• Motivate staff where applicable to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes      

Minimum Experience Level

• Minimum 5 years' experience in a Credit role in a Banking environment 
• Minimum 5 years' experience Analysing and Assessing individual and juristic financials.

Preferred Qualification

• Successfully compelted NQF Level 6 of Higher in a Finance or Credit-related field

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational systems
• Principles of project management
• Strategic planning
• Management information and reporting principles, tools and mechanisms

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Job Purpose

• To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value

Job Responsibilities

• Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
• Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
• Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
• Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
• Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities. 
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
• Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
• Be proactive in client interaction by adding value through financial solutioning.
• Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives. 
• Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio. 
• Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
• Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
• Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable. 
• Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders. 
• Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action. 
• Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
• Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
• Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
• Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BCom (Financial Management/ Accounting)/ BSc Agri)

Minimum Experience Level

• 7 - 10 years
• Relationship/portfolio management and acquisition experience in Commercial/Business Banking 

Technical / Professional Knowledge

• Communication Strategies
• Negotiation skills
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Data Analysis and Interpretation
• Relevant software and systems knowledge

Behavioural Competencies

• Account Planning
• Targeting Sales Opportunities
• Driving Successful Customer Engagements
• Sales Negotiation
• Business Acumen
• Building Trusting Relationships

Closing Date: 25 June 2026

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Job Purpose

• To build management foundation and to deliver operational excellence and productivity through a team of team leaders and technology managers.

Job Responsibilities

• Create a simplified low cost IT operating platform.
• Deliver promised results through ensuring that plans are approved and accepted.
• Manage resources in executing and achieving business strategy and associated metrics.
• Optimise value add through identifying and managing risks arising from own department.
• Support standardised delivery processes by ensuring business area comply with standards, policy and regulatory requirements.
• Improve delivery capabilities and capacity. Improve productivity and smooth day-to-day operations.
• Make quality and timeous decisions.
• Deliver best practice services, meet and exceed client expectations in support of strengthened business IT collaboration.
• Monitor and manage client, service providers, partners and other stakeholder expectations.
• Support improved delivery capabilities.
• Ensure integrity in actions through building trust and respect.
• Ensure communication and building relationship networks upwards, downwards, sideways and outwards.
• Ensure direct reports understand and support Nedbank's vision, values and strategy.
• Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Ensure issues raised in culture survey are addressed and results are improved.
• Deliver a worldclass service by ensuring a client centric culture.
• Manage performance of direct reports and hold them accountable for managing the performance of their direct reports by implementing performance agreements and ensuring a clear vision.
• Share knowledge and insight with team members and management.
• Create an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement. Improve work processes, productivity and reduce costs.
• Ensure proper financing of the function.
• Ensure that planned projects and deliverables for the year are achieved within planned budget.
• Contribute in creating a low cost IT operating platform.
• Contribute in improving time to market.
• Ensure improved delivery capabilities and capacity.
• Ensure transformational target are met. Achieve business optimisation.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Technical Certifications

• Azure Fundamentals (mandatory)
• Additional certifications in automation tools/products (advantageous)

Minimum Experience Level

• 3-5+ years Management Experience, leading people, and production environments in a regulated, high availability setting.
• Managing dba’s, engineers, and vendors.
• 10+ years IT Operations Experience and 8-10 years Job Relevant.
• Technical insight - Database technical experience.
• SQL Database experience
• Mongo Database experience

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Job Purpose

• To manage and deliver architectural projects within agreed scope, budget, and timelines, while driving innovation-led design management across multidisciplinary environments.
• The role integrates architectural design thinking and agile practices to translate strategic concepts into practical, high-value built environment solutions, ensuring teams are aligned, effective, and focused on delivering impactful, user-centric outcomes.

Job Responsibilities

• Lead the end-to-end delivery of digital banking design and transformation initiatives using agile and iterative methodologies, ensuring alignment to customer experience goals and strategic business objectives.
• Drive human-centered design practices by facilitating customer journey mapping, service blueprinting, and design thinking workshops to identify pain points and co-create innovative solutions.
• Translate customer insights, personas, and UX principles into actionable project deliverables, ensuring solutions are intuitive, relevant, and enhance the overall customer experience.
• Champion innovation and continuous improvement by integrating emerging digital banking trends, fintech capabilities, and automation opportunities (including AI awareness) into project outcomes.
• Facilitate cross-functional collaboration across business, technology, UX/UI, and operations teams to ensure seamless omnichannel service design and delivery.
• Provide expert guidance to project teams on agile frameworks, tools, and design-led delivery approaches, while fostering strong team dynamics and a culture of experimentation and learning.
• Establish and maintain strong stakeholder relationships through effective engagement, storytelling, and communication of insights, project progress, and value delivered.
• Define and manage project scope, timelines, budgets, and resource allocation, ensuring alignment with business requirements, governance standards, and customer value outcomes.
• Ensure accurate cost estimation and commercial viability by aligning project deliverables with client requirements, financial objectives, and performance metrics.
• Apply data-driven decision-making by leveraging analytics, performance metrics, and customer feedback to guide prioritisation, measure success, and optimise delivery.
• Manage stakeholder engagement strategies across diverse groups, ensuring clarity of roles, expectations, and participation throughout the project lifecycle.
• Lead change management and impact assessments across processes, systems, and roles, ensuring successful adoption of new digital solutions and ways of working.
• Ensure governance, risk, and compliance requirements are integrated into project delivery within the banking regulatory environment.
• Track and ensure realisation of defined business and customer benefits, escalating risks or deviations proactively.
• Deliver projects within agreed scope, time, and budget, while maintaining high standards of quality, innovation, and customer-centricity.
• Conduct post-implementation reviews, retrospectives, and continuous improvement sessions to embed learning and enhance future delivery effectiveness.

Experience

• 8 – 10 years’ experience in Project Management, with a strong track record of leading complex, multi-disciplinary projects within tight deadlines, preferably in construction, fit-out, or digital banking environments.
• 5+ years’ experience in Architectural Design / Interior Architecture, with demonstrated expertise in conceptual design, spatial planning, and delivery of innovative, client-centric environments.
• Proven experience in architectural design innovation within digital banking or retail environments, incorporating customer journey mapping, human-centered design principles, and experiential space design to enhance client and user engagement.
• Strong capability in translating customer insights, personas, and service design frameworks into functional, aesthetically compelling, and commercially viable architectural concepts.
• 5+ years’ experience within construction and fit-out environments, with hands-on involvement across the full project lifecycle (design development, coordination, construction, and delivery).
• Demonstrated experience in commercial, retail, or financial services design rollouts, including multi-site implementations and branch transformation initiatives.
• Solid background in build-fit (fit-out) projects within financial or retail sectors, with the ability to conceptualise client requirements and translate them into detailed, design-led project plans.
• Experience delivering turnkey projects, ensuring alignment and integration across architecture, design, construction, and technology teams.
• Strong understanding of the construction process, regulatory requirements, and project sequencing, with effective management of contractors, consultants, and cross-functional teams.
• Advanced proficiency in BIM (Building Information Modelling) is essential, with strong experience in:
• Autodesk Construction Cloud (ACC / BIM 360) for project collaboration and coordination
• Revit for architectural modelling, documentation, and design development
• Enscape (or similar rendering tools) for high-quality visualisation and client presentations
• Familiarity with digital collaboration and design tools that support agile, design-led project delivery (e.g., Miro, Figma, or similar platforms) will be advantageous.
• Proven ability to balance innovation, customer experience, cost efficiency, and operational requirements, ensuring high-quality project outcomes aligned to business strategy.
• Demonstrated leadership capability, with strong communication, stakeholder engagement, and presentation skills, particularly in articulating design concepts, customer journeys, and digital experience strategies to senior stakeholders.

People Specification

• Matric / Grade 12 / National Senior Certificate
• A recognised Project Management certification or diploma (e.g. PMP, PRINCE2, or equivalent) will be advantageous.
• A formal qualification in Architectural Design / Interior Architecture is essential, with demonstrated application in commercial, retail, or financial environments.
• Willingness and ability to travel nationally between project sites/campuses as required to support project delivery, stakeholder engagement, and on-site coordination.

Technical / Professional Knowledge

• Industry trends
• Relevant software and systems knowledge
• Principles of financial management
• Cluster Specific Operational Knowledge
• Principles of project management
• Communication Strategies
• Decision-making process
• Governance, Risk and Controls
• Financial management
• Information Technology concepts

Behavioural Competencies

• Influencing
• Customer Orientation
• Earning Trust
• Continuous Learning
• Monitoring Information
• Leveraging Feedback
• Planning and Organizing