Installations Systems Support & Enablement Manager at Tracker Connect (Pty) Ltd

Introduction

• Tracker requires the services of an Installations Systems Support & Enablement Manager based at the Head Office in Johannesburg. The successful incumbent will be responsible for ensuring that Tracker’s operational business systems—particularly IFS FSM and related platforms—are fully optimised, integrated, and aligned with business objectives to enable superior customer and operational outcomes. Acting as the strategic bridge between technology and operations, the role will drive digital transformation, operational scalability, and process excellence across Installation Services, Product Performance, Inventory Management, Customer Engagement, and Customer Experience. The incumbent will lead initiatives that improve workflow efficiency, strengthen governance and compliance, enhance data accuracy and insight, and enable teams through robust system enablement, supporting Tracker’s long‑term growth, resilience, and operational effectiveness.

Job description
Key Responsibility
System Enablement & Process Optimisation

• Lead the continuous improvement, optimisation, and integration of FSM, PSO, FSM Mobile, and related platforms.
• Ensure end‑to‑end system alignment with operational workflows and business requirements.
• Oversee system integrations to enable seamless data flows and operational scalability.
• Lead solution acceptance testing, including System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Manage change requests, system defects, and enhancement delivery in collaboration with IT and development teams.
• Monitor system performance and implement targeted optimisation initiatives to improve stability, usability, and efficiency.
• Drive digital transformation and automation initiatives that enhance workflow efficiency and operational resilience.
• Ensure data integrity, accuracy, and reliability across all supported systems and reporting frameworks.
• Support the deployment of new system functionality into production environments.

Functional Outputs

• Ensure comprehensive operational support for all installation‑related business systems.
• Coordinate Agile ceremonies, including stand‑ups, sprint reviews, and planning sessions with development teams.
• Manage release calendars and oversee successful system deployments and post‑deployment validation.
• Collaborate with Learning & Development to design and transition system training materials across the business.
• Support logistics and stock‑management systems to improve visibility and control.
• Conduct ROI assessments and provide insight into system performance and business impact.
• Ensure technical solutions remain aligned to Tracker’s strategic objectives.
• Oversee Freshservice ticket management and ensure SLA compliance across system support services.

People & Stakeholder Management

• Build, lead, and retain a high‑performing systems support and enablement team.
• Manage recruitment, performance reviews, development plans, and succession planning.
• Coach and mentor team members to build technical capability and leadership depth.
• Lead stakeholder engagement across technical and business teams to ensure alignment and adoption.
• Coordinate with external system vendors and service providers to ensure consistent service delivery.
• Drive effective change‑management and user‑adoption strategies for new systems and enhancements.
• Foster a collaborative, inclusive, and performance‑driven team culture aligned to Tracker values.

Financial Management

• Contribute to departmental budget planning aligned with operational and strategic objectives.
• Monitor operational costs, investigate variances, and drive cost‑reduction and efficiency initiatives.
• Manage vendor contracts and system‑related service‑level agreements.
• Ensure accountability for spend, resource utilisation, and budget compliance.
• Monitor and report on financial performance and cost drivers.

Governance & Compliance

• Maintain full audit trails and documentation for system changes and configurations.
• Enforce IT governance, change‑control, and version‑management frameworks.
• Facilitate Change Advisory Board (CAB) engagements and deployment approvals.
• Ensure compliance with POPIA, applicable ISO standards, and internal governance requirements.
• Conduct system risk assessments and implement mitigation strategies.
• Maintain data‑classification, retention, and access‑control policies.
• Report governance and compliance metrics to executive leadership.

Minimum requirements

• Essential: Matric (NQF 4)
• Essential: National Diploma in IT, Technology, or a related field (NQF 6)
• Desirable: Degree or tertiary qualification in IT, Technology, Process Engineering, or related field
• Desirable: PRINCE2, Agile, or SCRUM certification
• PSIRA registration – Grade C (essential)
• Minimum 5 years’ experience in FSM or enterprise system support environments
• Minimum 2 years’ experience in a people‑management or leadership role
• Proven experience leading the rollout and support of enterprise business systems (FSM, CRM, ERP, ticketing, telematics platforms)
• Experience with system integrations, APIs, and multi‑platform data flows
• Strong track record in business problem‑solving and process optimisation
• Experience coordinating cross‑functional and technical teams
• Exposure to national installation or field service operations (advantageous)
• Relevant exposure within the vehicle installation industry (advantageous)
• Computer Literate (MS Office and Outlook)
• Valid South African Driver’s licence

Competencies

• Strategic and systems thinking
• Strong business and financial acumen
• Leadership and people development
• Stakeholder and relationship management
• Analytical problem‑solving
• Governance and risk management
• Project and change‑management capability
• Excellent communication and facilitation skills
• Resilience and adaptability in complex environments

Deadline:11th May,2026