National Key Accounts Co-ordinator at Fidelity Services Group

Job Overview

• We are seeking a detail-oriented and highly organised National Key Accounts Co-ordinator / Administrator to support and manage key national accounts within the SANS 1475 fire extinguisher environment. The ideal candidate will have strong technical knowledge, excellent administrative skills, and the ability to coordinate across teams while maintaining exceptional customer relationships.

Key Responsibilities

• Coordinate and administer national key accounts within the SANS 1475 environment
• Act as a primary point of contact for key clients, ensuring service excellence
• Manage CRM systems, maintaining accurate client, contract, and service data
• Support account managers with reporting, scheduling, and compliance documentation
• Liaise with technical teams, operations, and external stakeholders to ensure smooth service delivery
• Coordinate staff and assist with workflow planning across multiple teams
• Ensure adherence to technical standards, internal processes, and customer SLAs
• Handle queries, escalations, and follow-ups in a professional and timely manner

Requirements & Skills

• Proven background in SANS 1475 (fire extinguisher) environment with solid technical knowledge
• Experience using CRM systems, account administration, and customer relationship management
• Strong key account administration and organisational skills
• Ability to manage staff and coordinate activities across teams
• Responsible, detail-oriented, and well-organised with excellent time management
• Strong communication skills (verbal and written)
• Ability to work independently and handle multiple priorities

Advantageous

• Experience managing national or large-scale key accounts
• Exposure to compliance-driven or technical service industries