National Sales Coordinator at Cape Town International Convention Centre

Job description

The main purpose: Responsible to contribute to the achievement of sales targets by supporting Sales Executives, responding to enquiries from National Market, coordinating sales activities and maintaining good customer relationships to maximise revenue through increased bookings across the sales office.

Reporting to the: Manager: National Sales 

Key responsibilities will include but are not limited to:

 Increase sales

• Provide coordination support to all National Sales Executives.
• Monitor and manage the sales inbox and Lead generation for national sales.
• Handling urgent calls, emails, and messages when Sales Executives are unavailable.
• Respond to sales enquiries within 24 hours from new and existing client enquiries on behalf of Sales Executives.
• Assists in all day-to-day activities related to reactive sales with a focus on providing accurate and thorough quotations in a timely manner in line with CTICC standards and follow ups that enable achievement of revenue objectives.
• Determine the exact needs of the client to advise on best suited venues and products and services.
• Provide feedback from clients to enhance the CTICC product functioning and service delivery and communicates booking information to all relevant departments.
• Negotiate rates within authority framework and yielding policy.
• Coordinate and conduct site inspections for potential and existing clients.
• Upsell all services in Food and Beverage, Audio Visual, digital offerings, safety and security and medics to name a few.

Financial

• Meet and exceed annual revenue and event number targets for the National market segments.
• Negotiate rates with clients and offer variety of options to ensure that the client budget is met to ensure that the CTICC yields maximum revenue.
• Upsell CTICC additional services such as catering, audio-visual, décor to name a few.

Client and Stakeholder Management

• Building and maintaining good client relationships by conducting sales calls, site inspections, cold calls and attending CRM events.
• Represent the CTICC at relevant trade shows, workshops and industry functions.
• Manage and maintain meaningful relationships with industry stakeholders and partners.
• Activate events to showcase the CTICC services and offering for potential business per market segment.
• Involve the relevant departments at client meetings to ensure that proper communication and event handovers are maintained.
• Ensure client service delivery is according to expectations and achieve 80% in Customer Survey Reports.

Reporting and database management

• Completing sales reports required for analysis.
• Weekly lost opportunities report.
• Weekly quotes pending report.
• Maintain the CTICC contact database on EBMS.
• Maintain the EBMS Opportunity database with intellectual property on each event.
• Monthly report on key performance indicators as set by the Manager: National Sales
• Ad hoc reports as may be requested from time to time.

Job requirements

Qualifications and experience required:

• A certificate (NQF 5) in Sales / Tourism / Hospitality / Events Management.
• Minimum three (3) years’ experience in a similar position.

Skills and Attributes:

• A well-disciplined individual with a customer orientated “can do” personality.
• High level of professionalism and confidence.
• A well-disciplined individual with a customer orientated “can do” personality.
• High level of professionalism and confidence.
• English proficiency both written and verbal.
• Good communication and listen skills are vital.
• Flexibility is a must and the ability to work on different projects simultaneously in a pressurized environment is a key requirement.
• High level of attention to detail and quality driven with a determined nature.
• Time management
• Inspiring personality
• Negotiation skills to be able to upsell