Specialist: Travel Desk at Tracker Connect (Pty) Ltd

Introduction

• Tracker is seeking services of a Specialist: Travel Desk to support various departments across the organization. To coordinate, manage, and optimise all organisational travel requirements in a professional, cost-effective, and policy-aligned manner. The role is quired to ensure seamless end-to-end travel arrangement, strengthen supplier relationship, and to deliver accurate travel data that supports operational efficiency, financial prudence, compliance, and employee experience.

Job description

• Coordinate and confirm all travel bookings, including flights, accommodation, car hire, and transfers.
• Maintain an updated travel calendar across business units.
• Prepare accurate documentation for each booking (itineraries, confirmations, travel packs).
• Provide pre-travel briefings and updates.
• Manage all booking amendments, cancellations, and urgent travel requests.
• Implement and enforce the organisation’s Travel Policy.
• Verify that all travel requests align with approved classes, limits, and processes.
• Maintain documentation for travel risk assessments where required.
• Ensure compliance with visa, passport, and health requirements.
• Coordinate emergency support procedures for travellers.
• Maintain relationships with travel agencies, airlines, hotels, and car rental partners.
• Ensure SLA agreements are up to date and monitored.
• Conduct quarterly supplier performance reviews.
• Negotiate fares, upgrades, preferred rates, and travel discounts.
• Resolve supplier-related service issues promptly.
• Track all travel expenditure and reconcile against budget.
• Provide monthly cost analysis and identify saving opportunities.
• Flag variances and propose corrective measures.
• Ensure booking decisions prioritise cost-efficiency without compromising traveller safety.
• Lead cost-saving initiatives (e.g., preferred suppliers, travel bundling, strategic routing).
• Provide professional, personalised support to all travellers.
• Resolve travel issues quickly (missed flights, delays, booking errors).
• Engage regularly with frequent travellers and executives to understand needs.
• Communicate travel updates, disruptions, and changes promptly.
• Gather feedback and drive continuous service improvements.

Minimum requirements

• Essential: Diploma or Certificate in Travel & Tourism, Business Administration, or related field.
• Desirable: Bachelor's degree in Tourism Management, Business, Supply Chain, or similar.
• Essential: 5 years’ experience in corporate travel coordination, travel desk operations, or a travel agency environment.
• Essential: Experience managing high-volume regional and international travel.
• Essential: Proven experience negotiating with travel suppliers and managing SLAs.