National Sales Operations Manager | Secure Solutions at G4S

• The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which National Sales Operations Manager plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Role Responsibility
Effective, targeted Business Growth

• Ensure key pipeline management activities are in place and monitored on a monthly basis
• Involvement in international and regional accounts including regional “outbound” activity for Multinational Corporations
• Ensuring that pricing, risk and commercial contract terms are appropriately applied by businesses when entering into Secure Solutions contracts and that price increase strategies are developed and applied
• Ensure that the business has a robust sales and business development processes
• Direct involvement in leading and negotiating major bids on optimal commercial/risk terms

Management and development of Customer Focus

• Ensue appropriate customer measures and KPIs are maintained at business and regional level
• Ensure customer engagement through awareness events
• The development of High level relationships and account management with existing and potential major customers
• The generation of new business through building a customer base who utilize the G4S Secure Solutions services and to increase secure solutions revenue in relevant sectors in line with the G4S Secure Solutions strategy.

Development and implementation of Sales Strategy

• Leverage and share the Group’s knowledge and best practice, credentials etc
• Input into the overall G4S Secure Solutions strategy development and implementation and the facilitation of the necessary changes to sales and business development structures and processes to align them with the strategy
• Shares best practices focusing on Knowledge Management across centers of excellence and specialization.

Development and manage Sales Structure

• Ensure that G4S Secure Solutions has the capability in terms of business development resources and the necessary components to bid for and deliver sector specific solutions in relevant businesses (technology partnerships, risk assessment capabilities, consultancy style selling skills etc)
• Manages and coordinates multiple role players and creates structures and mechanisms to manage the role player matrix structure
• Staff training plan with milestones / Quarterly measurement
• Coordination of Guarding and Tech staff to maximize cross selling and realizing existing as well as new opportunities
• Good control and measurement over staff efficiency, effectiveness at all levels of the sales process: marketing, Lead, Present, Pricing, closing, handover
• Partnership network management and control
• Shows, roadshow & direct client approach schedules and procedure control
• Conscious of avoidance of tenders where we do not have a key advantage
• Development and maintenance of sales tools (PPT, movies, brochures, show stands etc.)
• Communication campaigns, Email, Marketing, Advertising
• Target Market segments and clients for direct approach
• Account management process - Implement and measure
• Manage margin on proposals and implement strategy to maximize this

Health and Safety

• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

The Ideal Candidate
Qualification and Experience

• Grade 12
• Driver's Licence
• Relevant formal tertiary qualification at the level of a 4 year professional or bachelor’s degree preferred.
• Experience in the development of business with, and negotiation of large bids and tenders with, Multinational Companies and Government

Skills & Attributes

• Strong management skills
• Business acumen
• Excellent communication (written and verbal), interpersonal, marketing and negotiation skills
• Capable of working effectively and productively with team members from diverse cultural environments.
• Flexibility and adaptability to rapid environmental changes.

Leadership and Business Competencies

• Strategic Thinking
• Matrix role-player
• Agile & Entrepreneurial thinking
• Networking
• Change Management
• Managing diversity
• Negotiating and Influencing
• Planning, coordinating and prioritising
• Analysing and interpretation of information
• Strong business and financial acumen
• Objective, open-minded and an “out-of-the-box” thinker
• Self-motivated and highly proactive
• Ability to work in an unstructured/structured environment
• Strong administration skills
• Attention to detail and drive for quality