NCG Agent at DHL

• As an NCG Agent, you’ll be at the centre of the DHL Express network, ensuring the right decisions are made at the right time to keep our flights moving and our customers satisfied. You’ll work with GHA partners, operators, the regional network, and DHL teams worldwide.
• If you’re passionate about accuracy, teamwork, and being the calm voice during operational turbulence, you’ll thrive here.

What You’ll Own

Network Communication & Customer Orientation

• Ensure the network is informed of all changes affecting service and operations.
• Communicate clearly, promptly, and accurately with all internal customers (Gateways, Hubs, Stations, Operators).
• Provide contingency plans that keep service flowing when challenges arise.

Inbound & Outbound Coordination

• Coordinate all inbound and outbound activities with Ground Handling Agents (GHA) and Operators.
• Ensure outbound flights carry planned loads and any deviations are flagged early.
• Manage inbound alerts and recovery processes quickly and efficiently.

Operational Accuracy & System Management

• Maintain accuracy and updates within CALMS, NMIV, and flight plans.
• Follow GSOP, GAPS, and Global SOP guidelines with 100% compliance.
• Ensure all processes are performed within agreed local and global standards.
• Identify operational risks early and escalate to NCG Management.

Decision Making & Judgement

• Make operational decisions in consultation with the NCG Supervisor.
• Use sound judgement to protect service performance and network stability.

Teamwork & Collaboration

• Work effectively within a multicultural, multi-skilled environment.
• Show respect for all cultures, backgrounds, and religions.
• Support team motivation and high engagement levels.
• Step in to support colleagues and cross-functional teams whenever needed.

Results & Quality Focus

• Deliver “right first time” performance across all operational touchpoints.
• Maintain meticulous attention to detail, accuracy, and risk awareness.

Self‑Management

• Work independently in a time‑pressured, high-performance environment.
• Deliver strong results without constant supervision.
• Take accountability for actions, performance, and quality.

Ad Hoc Responsibilities

• Support any additional operational tasks required to ensure smooth, compliant, and efficient network operations.

What We’re Looking For

• Strong communication and problem‑solving skills.
• Ability to work under high pressure with precision and calm.
• Excellent attention to detail and risk awareness.
• A team player with respect for diversity and global interaction.
• High accountability and a commitment to quality and compliance.
• Experience in aviation, logistics, or network operations is an advantage.