Current Jobs at DHL

• As an NCG Agent, you’ll be at the centre of the DHL Express network, ensuring the right decisions are made at the right time to keep our flights moving and our customers satisfied. You’ll work with GHA partners, operators, the regional network, and DHL teams worldwide.
• If you’re passionate about accuracy, teamwork, and being the calm voice during operational turbulence, you’ll thrive here.

What You’ll Own

Network Communication & Customer Orientation

• Ensure the network is informed of all changes affecting service and operations.
• Communicate clearly, promptly, and accurately with all internal customers (Gateways, Hubs, Stations, Operators).
• Provide contingency plans that keep service flowing when challenges arise.

Inbound & Outbound Coordination

• Coordinate all inbound and outbound activities with Ground Handling Agents (GHA) and Operators.
• Ensure outbound flights carry planned loads and any deviations are flagged early.
• Manage inbound alerts and recovery processes quickly and efficiently.

Operational Accuracy & System Management

• Maintain accuracy and updates within CALMS, NMIV, and flight plans.
• Follow GSOP, GAPS, and Global SOP guidelines with 100% compliance.
• Ensure all processes are performed within agreed local and global standards.
• Identify operational risks early and escalate to NCG Management.

Decision Making & Judgement

• Make operational decisions in consultation with the NCG Supervisor.
• Use sound judgement to protect service performance and network stability.

Teamwork & Collaboration

• Work effectively within a multicultural, multi-skilled environment.
• Show respect for all cultures, backgrounds, and religions.
• Support team motivation and high engagement levels.
• Step in to support colleagues and cross-functional teams whenever needed.

Results & Quality Focus

• Deliver “right first time” performance across all operational touchpoints.
• Maintain meticulous attention to detail, accuracy, and risk awareness.

Self‑Management

• Work independently in a time‑pressured, high-performance environment.
• Deliver strong results without constant supervision.
• Take accountability for actions, performance, and quality.

Ad Hoc Responsibilities

• Support any additional operational tasks required to ensure smooth, compliant, and efficient network operations.

What We’re Looking For

• Strong communication and problem‑solving skills.
• Ability to work under high pressure with precision and calm.
• Excellent attention to detail and risk awareness.
• A team player with respect for diversity and global interaction.
• High accountability and a commitment to quality and compliance.
• Experience in aviation, logistics, or network operations is an advantage.

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• Are you ready to lead from the front? As a Duty Supervisor, you’re the heartbeat of the station — the one who ensures every shipment moves safely, quickly, and flawlessly through the DHL network.
• You’ll guide teams, solve operational challenges, maintain global standards, and keep performance on track. When things get tough, you’re the one the team turns to. When the Operations Manager is away, you step up and take charge.
• If you thrive in a fast-paced environment where no two days look the same, this is where you shine.

What You’ll Own

Operational Excellence & Network Standards

• Supervise SVC shifts to ensure on-time, accurate processing of inbound and outbound shipments.
• Manage the station in the absence of the Operations Manager.
• Ensure every process meets DHL’s Global SOP and GIMS compliance requirements.
• Lead self-audits, close GRID gaps, and maintain ISO standards.

Compliance & Risk Management

• Keep quality at the core of every customer interaction — first time, every time.
• Identify, escalate, and mitigate risks in real time.
• Ensure alignment with security, aviation, and regulatory requirements.

Transportation & Network Performance

• Ensure all transport schedules run like clockwork.
• Update NMIV within 15 minutes of arrival/departure to keep the network moving.

Inbound Operations

• Ensure accurate scanning and processing of inbound shipments.
• Immediately address Missorts and route them back to Gateway.
• Resolve Bad Address issues before couriers depart.
• Monitor route performance and courier departure accuracy.

Outbound Operations

• Ensure all courier collections are completed and debriefed.
• Manage outbound processing to meet network cut-off times.
• Complete security, DG, and denied-party compliance checks.
• Segregate High Value & DA65 shipments and pre-alert Gateway.

Sorting, Bagging & Accuracy

• Oversee domestic and international sorting and bagging operations.
• Ensure shipments are routed correctly and scanned at every checkpoint.
• Protect the integrity of bags, containers, labels, and handling unit data.

Security & Safety

• Partner with the Security & Risk Manager to maintain a safe, compliant environment.
• Enforce ID, visitor access, and alarm/LDAP login rules.
• Report all incidents immediately — zero compromise on safety.

Performance Management & Productivity

• Drive performance using the Operations Scorecard and KPI data.
• Monitor Advance QCC and eCases and follow up on “red” shipments.
• Promote continuous improvement across all workflows.

Housekeeping & Brand Standards

• Maintain neat, updated noticeboards and organized work areas.
• Ensure vehicles and couriers reflect DHL’s premium brand image.
• Report equipment failures or maintenance needs promptly.

Leadership & People Development

• Recruit, build, and develop a motivated, high-performing team.
• Plan daily staffing to meet business and network demands.
• Conduct PD sessions, 1:1s, appraisals, coaching, and disciplinary processes fairly.
• Foster trust through an open-door policy.
• Drive morale through engagement campaigns and team initiatives.
• Identify high-potential talent and support succession planning.
• Host monthly team meetings with documented action plans.

Ad Hoc Responsibilities

• Support any operational activity required to keep the station efficient, compliant, and aligned to network standards.

What We’re Looking For

• Experience in operations or logistics leadership (express environment preferred).
• Strong understanding of DHL systems, global standards, and security protocols.
• A leader who thrives under pressure and inspires others to excel.
• A problem-solver who stays calm, focused, and customer-obsessed.
• A collaborator who communicates clearly and acts decisively.

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• We are offering an exciting opportunity for the position of Site HR Operations Lead. In this position you will play a crucial role to support our vision of becoming a Great place to work for all.

Role Outline

• Execute health, safety, and environment plans and processes to provide employees a safe and healthy work environment
• Implement health and safety frameworks and standards, ensuring compliance and adherence to internal and external safety standards, and relevant regulations
• Recognize and mitigate potential workplace hazards, unsafe equipment, work practices and working conditions within the workplace and external environments
• Undertake inspections of grounds, facilities and premises, analyze and suggest corrective measures to reduce the risks of injuries and job-related threats
• Draft reports and conduct investigations on job-related injuries and fatalities, quality nonconformities and determine measures to avoid any recurrence
• Prepare and examine records of workplace injuries, illness and absences to identify areas of concern and provide information required by regulatory agencies
• Conduct investigations for accidents, identify cause for accidents with engineers, management and health and safety regulatory authorities and prevent their recurrence
• Participate in development of solutions for the transportation of hazardous material
• Coordinate orientation activities and daily inspections in the operations facilities, grounds and administrative areas, changes in lay-out and installation of new equipment in order to meet safety rules and standards
• Draft training material and content, and train employees on safety protocols and safety-conscious work performance
• Establish contact and relations with key stakeholders from larger community and law enforcement bodies impacting own work area
• Study and resolve issues in day-to-day health, safety and environment operations and execute practices focusing on increasing effectiveness and efficiency

Key Tasks & Key Accountabilities

• Maintain Minimum Safety Standards (MSS) at 100%                                
• Manage and maintain ISO 14001, ISO 45001 standards                                    
• Establish Safety Committees and arrange compliance meetings                                
• Lead and maintain Health, safety and Environmental CAPA, Change Control, Supplier Management and Training Programmes ensuring  compliance                          
• Manage and control of contract service providers for Pest Control, Cleaning Services                                    
• Collate details of location/country safety incidents and reports them using the approved platform (LOGICS) or via the local LOGICS user within 48hrs.                      
• Assist country safety function in the preparation for and the completion of safety related inspections and audits  (internal/external).                                
• Ensure that the 12 Global safety-First Rules and the 5 Driving Safely Rules are embedded into the workplace.                
• Ensure that Contractors and Labor brokers comply with DHL safety standards                            
• Ensure MHE defensive driving / LOADS are enrolled.                                    
• Provide general safety information and awareness training to location workforce.                                    
• Liaise with Site Management and the workforce to ensure that 2-way communications is maintained on safety related   issues                            
• Assist in the investigation of incidents and accidents at the site and drafts reports for the Site and Country management where   needed.                                
• Uses Behavior Based Safety techniques to engage with the workforce when appropriate                                        
• Act as the validator for Hazard and Near Miss Incidents input into Logics                                
• Assist in emergency preparedness and ensure BCP are communicated to risk department to implement on BCM   plan                            
• Prepare the plan for periodic audit when needed and assist in its conduct.                                        
• Assist in investigations into Business Continuity Incidents where appropriate.                            
• Assist Customer maintenance department and ensure safety compliance on their contractors.                        
• Manage suppliers during surveys/interventions (request permission, deliver work area, control at the end of the   works)                                    
• To conduct SHEQ induction and training of all new employees, contractors and visitors                                
• Ensure that Safety gembas and other safety related inspections are conducted periodically                                    
• Conduct frequent risk assessment with risk assessment team    
• Conduct Root cause analysis on Health, safety and environmental incidents                                    
• Conduct frequent audits to keep site compliant
• Ensure Health, safety and environmental procedures, forms, work instruction etc is reviewed                                        
• Assist Quality Controller with Food compliance in terms of BRCGS compliance                                
• Assist Site management with management of change and other safety related change

Customer:

• External - Assist customer issues with regards to safety incidents.                                 
• Internal - Support local functions in safety issues.                                
• Internal - Provide regional / country / and local safety management with help and assistance.                                
• Internal - provide any requested metrics to management on safety incidents and other KPI's.            

Stakeholder:

• Connect with and influence other specialist departments and 3rd parties e.g. external service providers
• May convince others to accept new concepts, practices, and approaches
• Build strong, trusting cross-functional relationships with DPDHL managers
• Understand customer and key stakeholders' interests and concerns and advise direct reports, customers and key stakeholders
• Provide technical guidance to line managers and employees            

Process:    

•  Assist with / implement safety documented processes and procedures at location / country.                                
•  Assist with any safety related audit items.                                
• Complete / assist with safety awareness and safety training at location / country.                                
• Ensure that the Safety incident reporting procedure is in place.                                
• Complete / assist with implantation of safety standards with sub-contractors and any new projects.                                
• Assist on the procurement and commissioning of any Accelerated Digitalization equipment at the location.     

People - Management:

• No additional authority over staff apart from that arising from the level of authority of the Safety Champion.                                
• Provide advice to the Site Management with reference to Emergency Management and preparedness                                
• Direct management: suppliers                                

Qualifications & Experience

Education:

• IOSH Managing Safely course or Country equivalent                
• SAMTRAC/NEBOSH/NOSA                
• Matric / Grade 12                

Experience:

• Preference for 2-year minimum experience in division.                                                                                 
• Basic knowledge / understanding of safety requirements and concepts                                        
• Experience in environment, health & safety & quality departments.                                        
• Experience in working across multiple sites                                        
• Minimum of 2-4 years' experience/knowledge in the Country    

Functional Competencies    

• Good knowledge / understanding of Supply Chain business (Warehouse / Transport) and operational procedures.                
• Accepts personal responsibility for the quality and timeliness of work.  Can be relied upon to achieve results with little need for oversight.                
• Focus on results and desired outcomes and how best to achieve them. Identify what need to be done and proactively takes appropriate action. Get the job done.           
• Convey clear, timely, persuasive verbal/written messages that positively influence the thoughts and actions of others.                
• Use data and information in a clear and rational process to assess and understand issues, evaluate options, form conclusions and make informed decisions or solve practical problems.

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Why You’ll Love This Role

• Responsible for delivering key technology customs systems as part of global strategy and managing the business digitalization strategy for Botswana, Lesotho, Swaziland, Namibia ad South Africa. Provide leadership and direction in the deployment, management, and continuous optimization of IT solutions that support business operations, particularly customs systems and in-house user support.

What you’ll own

• Responsible for the delivery/implementation/rollout of all functional applications across the Southern Africa zonal area, ensuring a sustainable business performance. 
• Manage, plan, lead and organize these programs in conjunction with the lead functional resources in country, in addition, provide onsite training and handover activities as and when required.
• Manage performance improvement programs maximizing both the effective processing and improve productivity within the workforce and the facilities. This includes accountability for customer relationship management, employee development, sound corporate governance and internal processes which is critical to the integration of DHL Express into a cohesive and sustainable business.
• Initiate, support and follow-up corrective actions where & when needed. Be party to regional initiatives & support country initiatives aimed in achieving planned objectives in respect to all programs in each period.
• Function as the primary interface between country and area functional management.
• Understand the local constraints and what is to be done to overcome to achieve the program objective.
• Promote and support best-practice knowledge transfer.
• Lead the management of Training requirements in all areas within functional scope.
• Business Requirements Management: ensuring country requirements are validated, articulated in business case terms, and represented to regional IS program management via the established governance process (including GPPRB)
• Application Landscape Simplification via reduction of in country local systems/extensions and Convergence onto core current EGAP releases
• Institutionalize continuous quality improvement via ongoing Root Cause Analysis and Eradication.
• Have full awareness and be Point of escalation in service failure situations.
• Proactive management and stakeholder communication of incidents.
• Update clear view with the program delivery tasks.
• Customs integration and solutions
• Work with functions and analyse business data to identify accelerated digitalization (AD) opportunities.
• Provide functional teams with assistance in the initial assessment and technology matching based on AD toolkits and published materials.
• Actively work with functions such as Solutions Design on opportunity assessment and BCA development for complex robotics /automation projects.
• Work with the Country Senior Management Team (SMT) to ensure that appropriate internal resources have been allocated to each AD implementation project where BCA has been approved.
• Plans, manage the delivery of complex business projects within schedule and budget whilst minimizing inherent project risks.
• Delivery of customer solutions if applicable to the project assigned and ensure customer loyalty is enhanced.
• Assist in developing and prioritising projects to support on-going programs or initiatives to improve the business, systems, applications, toolkit and infrastructure, service quality and operations efficiency across the Network project portfolio.
• Generates solutions to address business challenges.
• Critically evaluates the potential shortcomings of solutions and identifies ways to alleviate and manage the long-term implications.
• Grasps the inter-relatedness of problems confronting the business and responds effectively
• Recruit, build, and develop a motivated team to maximize performance and achieve objectives. 
• Ensure proper staffing for daily activities and projects, aligning skills and resources to business needs. 

What we are looking for

• Degree or postgraduate qualification in IT or related field
• ITIL and Agile Project Management certification
• Minimum 8+ years’ experience in Customs Software Design and Customs Operations.
• Minimum 6 years' experience in a senior leadership or management role 
• Proven experience in EDI interface design and build for supply chain based on customs and regulatory requirements.
• Strong background in configuration of EDI connections for integration enablement.
• Hands-on experience with EDIFACT/VDA mapping and message analysis
• OEM industry knowledge.
• Strong relationship-building and stakeholder engagement skills across internal and external teams.
• Solid project management and facilitation skills.
• Experience conducting technical tests and proof of concepts.

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Why You’ll Love This Role

• As a Business & Technical Service Senior Manager, you’ll be at the centre of the DHL Express network, leading and managing the delivery of business and technical services that support operational excellence, regulatory compliance, and strategic growth. This role ensures the effective performance of IT infrastructure, service management, and business-critical applications, with a strong focus on quality, customer satisfaction, and cross-functional collaboration.

What you’ll own

• Ensure user support services meet or exceed SLA targets, enabling business continuity and performance improvement.  
• Lead trend and root cause analysis to drive proactive support and continuous service improvement.
• Oversee Helpdesk operations and support teams to ensure service excellence and responsiveness.         
• Monitor service desk performance, incident trends, and IT requests to identify improvement opportunities.     
• Own and manage the country-level Disaster Recovery Plan (DRP), ensuring readiness and resilience.  
• Ensure timely replacement of end-of-life equipment and execution of maintenance plans to prevent service disruptions.         
• Champion service quality by supporting end users and ensuring IT services enhance productivity.
• Provide oversight for database maintenance and enhancements to customs-related applications.
• Influence stakeholders buy-in and commitment to initiatives through strategic engagement.
• Lead planning, deployment, and upgrades of systems, networks, and applications with minimal business disruption.        
• Ensure project milestones are met, and deliverables align with business requirements.
• Build and sustain strategic relationships with internal and external stakeholders to support business and technical alignment.
• Develop high-performing teams with the right mix of skills and commitment to deliver business outcomes.         
• Oversee all aspects of IT operations, ensuring timely and effective response to user needs.          
• Provide strategic direction and leadership to ensure SOPs, SLAs, and performance measures are implemented and adhered to.         
• Ensure compliance with ISO standards and infrastructure policies. 
• Monitor and optimize IT costs, systems, and infrastructure to support business growth.                
• Ensure maximum uptime across networks, servers, applications, and telephony systems.          
• Lead system upgrades, patching, and installations with minimal disruption. 
• Embed quality standards into procedures, training, and role definitions.       
• Manage procurement and vendor payments to ensure service availability and cost control.        
• Align with regional and global performance measures and reporting standards.        
• Supervise IT support teams to ensure SLA compliance and service excellence.           
• Maintain accurate and up-to-date technical documentation and shared knowledge bases.             
• Lead change management processes to prevent unplanned downtime and ensure smooth transitions.          
• Ensure configuration management is executed with precision and completeness.   
• Assess risks and impacts of proposed changes, define acceptance criteria, and lead testing and implementation.
• Support the DPO in ensuring that the business complies with data protection laws (like the GDPR in the EU, POPIA in South Africa, or similar regulations elsewhere) 
• Proactively assess and communicate to the DPO any technical risks to business operations. 
• Ensure user support services meet or exceed SLA targets, enabling business continuity and performance improvement. 
• Oversee Helpdesk operations and support teams to ensure service excellence and responsiveness.
• Recruit, build, and develop a motivated team to maximize performance and achieve objectives. 

What we are looking for

• Degree in Information Technology, Computer Science, Business Management, or similar field.
• Postgraduate studies or certifications in ITIL, PMP, COBIT, ISO is advantageous.
• 8+ years progressive experience in IT service management, technical operations, or business systems support.
• 6+ years in a senior leadership or management role.
• Strong grasp of IT service delivery frameworks and infrastructure management.
• Proficiency in SLA/OLA management, risk mitigation, and business continuity planning.
• Solid understanding of incident, problem, and root cause analysis processes
• Experience as a Data Protection Officer is advantageous