NDCRS Agent 1 at Nedbank

Job Purpose

• To assist in the implementation of internal strategies and processes of the legal department in Nedbank Retail Recoveries, including the successful commencement of legal proceedings in the Magistrates Court, ensure the service of summons and through the disturbance of prescription secure the banks claims, lodge default judgment applications, reply to court queries. To ensure building and maintaining of lasting relationships with all stakeholders, clients, sheriffs and support functions. To implement the banks best legal recoveries strategies and processes to contain and reduce legal recoveries risk. Ensure that NRR internal recoveries department outperform external vendors at a lower cost.

Job Responsibilities

Commencement of legal proceedings

• Peruse documents of defaulting debtors. Identification of matters about to prescribe and prioritize. Instruct trace on the debtors. Draft 129 notices. Follow up on 1st notification notices. Draft summons. Peruse returns of service. Draft relevant court affidavits. Draft request for default judgment. Index and paginate documents to court. Reply to court queries. Draft letters to the sheriff. Attend to follow up with sheriffs in respect of service. Attend to upload court documents.　 Accurate balancing of assigned accounts. Ensure accuracy of client invoices. Keeping accurate records. Follow up on invoices.

Managed process

• Adhere to processes by following the prescribed steps and suggesting improvements or amendments to process documents. Operate within budget by following lean process management with all resources and demonstrating respect for resources. Fulfil compliance requirements by following the prescribed process document steps that have been formulated in accordance with all relevant policies; procedures and standards. Minimize risk by following and adhering the prescribed process document steps. Resolve work obstacles by providing solutions for de-raiders that threaten the effectiveness of business continuity and developing and utilizing contingency plans.

Improved Human Resources Business Processes

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. training/awareness on digital forensic examination to external parties on pro bono basis). Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank. Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.

Other Job Responsibilities

　Managed Self

• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions. Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders. Ensure that own contribution and participation contributes to the achievement of team goals. Create and manage own career through guidance and support of management; department and colleagues. Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers. Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames. Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.

Managed Policy and Process Adherence

• Manage portfolio by tracking performance and reporting on recovery on monthly basis. Utilize resources within target levels by limiting stationary use and personal telephone/internet/social media use. Manage quality and quantity of portfolio by checking accuracy and adherence to policies; procedures and standards. Ensure stakeholder/vendor compliance to guidelines by monitoring milestones against timelines. Mitigate risk by complying with legislative requirements; policies and procedures. Identify inefficiencies and shortcomings in processes by identifying areas of improvement based on systems; client and vendor feedback; legislation and industry trends.

Minimum Experience Level

• 1-3-year experience in credit recovery of which 2 years should preferably have been in a banking/financial environment.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Paralegal qualification

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Compliance Knowledge
• Relevant Nedbank Human Resources policies and practices