Negotiator: Binder Claims at Old Mutual South Africa

Job Description

• Old Mutual Insure is looking for a claims Negotiator in the Binder Space . The role will effectively ensure the containment of Binder Holder claims spend and provide excellent service in setting a culture of best practice within mandated responsibility.

You Would :-

• Answer telephone and email queries from the binder holders, based on calls and referrals received
• Draft rejection letter on binder holder claims
• Request and analyse data file and related documentation
• Appoint assessor, if required
• Capture/register binder holder claims
• Recover salvage and 3rd party refunds
• Responsible for processing bordereaux settlements
• Ensure that reporting is accurate and updated frequently
• Provide exceptional service to clients, brokers and other stakeholders
• Comply with stipulated service standards for reportable claims
• Continuously improve claims service, manage claims spend and contain the increase in average cost of claims
• Maintain and build relationships with relevant stakeholders
• Ensure data is quality controlled, review and analyse reports
• Over mandated claims - analyse claim and confirm cover and general queries
• Draft rejection letter on binder holder claims

Minimum Job requirements, Skills and Experience 

• Matric
• Appropriate Insurance qualification
• 5 years Group Schemes claims experience
• Specific Personal, Commercial and AGRI Claims experience 
• Excel - advanced