Fresh Jobs at Old Mutual

Job Description

• The Incident and Problem Analyst will be responsible for documenting, analysing, and resolving incidents to ensure service continuity and minimize the impact of disruptions. 
• This role will involve monitoring, evaluating, and investigating incidents and problems across various business areas, ensuring compliance with internal protocols and regulatory standards. The analyst will work closely with different departments to report findings, identify trends, recommend solutions, and help improve overall incident management procedures.

KEY RESULT AREAS:

• Documentation: Accurately document incidents and problems as they occur, ensuring all relevant details are captured, including time, location, and the nature of the incident.
• Root Cause Analysis: Conduct root cause analysis of reported incidents and proactive problems, identifying contributing factors and preventative measures.
• Resolution: Work closely with cross-functional teams to ensure timely and effective resolution of incidents and problems following Change Management standards and controls. Coordinate with IT, security, and operations departments as needed.
• Reporting: Generate detailed reports on incidents and problems, including findings, relationship to changes, recommendations, and follow-up actions. Present these reports to senior management and stakeholders.
• Monitoring Systems: Regularly monitor incident and problem management systems to ensure timely identification and logging of incidents. Stay updated on incident trends and emerging issues.
• Compliance and Standards: Ensure incident management, problem management and change management processes comply with industry regulations and internal standards.
• Data Analysis: Analyse incident and problem data to identify patterns, trends, and areas for improvement. Use this information to propose enhancements to existing incident management protocols.
• Process Improvement: Collaborate with team members to improve incident management processes, implementing best practices . Streamline workflows and automation within Service Management Tool to enable flow state for the delivery teams.
• Policy Adherence: Ensure compliance with organizational policies and standards related to incident and change management, such as regulatory and data privacy requirements.
• Training and Knowledge Sharing: Provide training and guidance to technical teams on incident, problem and change management processes and best practices.
• Stakeholder Communication: Maintain clear and consistent communication with stakeholders, ensuring they are informed of incident statuses and resolutions.

ROLE REQUIREMENTS

• Bachelor’s degree in Information Technology, Business, or a related field (preferred)
• 2+ years of experience in incident reporting, incident management, or a related role
• Experience with and administration of Service Management tools
• Experience with reporting tools.
   

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Job Description

• This role is responsible for delivering audits within the Credit, Treasury, and Model Risk portfolio at OM Bank.
• Key responsibilities include delivering the audit plan, which encompasses annual audit planning, updating the audit universe, executing audits, and preparing audit reports. The position will report to and support the Audit Lead by managing stakeholder relationships and assisting with the preparation of committee reports.

KEY RESULT AREAS

• Delivery of Services
• Contribute to the development of the portfolio’s audit plan including the update and maintenance of the audit universe and identification of emerging risks;
• Execute and deliver the audit plan and management requests timeously;
• Contribute towards and provide updates on the Combined Assurance Plans for the portfolio;
• Ensure audits are conducted as per the IA Methodology and that the quality and performance standards are maintained at all times;
• Delivery of impactful audit reports with well thought out management actions and due dates;
• Facilitate the agreement of audit findings and ratings with the relevant stakeholders;
• Analyse root causes of issues identified and make recommendation to management to improve the control environment accordingly as necessary;
• Facilitate the integrated audit approach where necessary, such as use of IT and data analytics;
• Provide input to the relevant committee and Board reporting; and
• Deliver an issues assurance plan and ensure it is executed timeously and within quality standards.
• Customer 
• Develop and maintain effective relationships with portfolio executives;
• Support the Audit lead in managing stakeholder engagement and relationships across the relevant portfolio/s; and
• Operations
• Manage the portfolio/s IA stats process and monthly reporting process by engaging line 1 and line 2; and
• Comply with IIA Code of Ethics and IA Policies and Procedures.

ROLE REQUIREMENTS

Qualifications & Professional Affiliations

• Relevant University Degree & Professional Qualification.
• Quantitative degree, CA (SA) and/or CIA advantageous.
• Experience in managing audit budgets (time and costs)

​Experience

• Minimum 5 to 10 years’ experience in auditing and / or risk management (ERM)
• Solid background in the financial services industry preferably retail banking
• Detailed understanding of the banking environment including: loan origination, credit portfolio management, provisioning, capital management and liquidity management
• Knowledge of the regulatory environment for banking
• Experience of client relationship management at senior levels

COMPETENCIES 

Core competencies:

• Execution
• Leading with Influence
• Collaboration
• Strategic
• Customer First
• Innovation (Perspective)
• Personal Mastery (Learning)

Technical competencies:

• High Level of Computer Literacy
• Preferable Audit Software (e.g. TeamMate Suite)
• Internal Auditing Methodologies
• Business Process Analysis
• Risk Analysis & Control Assessment Techniques
• Analytical Tools
• Report writing
• Professional Ethics
• Business Acumen
• Internal Audit Management
• Critical Thinking
• Communication skills
• Improvement and Innovation
   

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Job Description

• This role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance. Individually accountable, over periods of 1 day to 3 months for ensuring sales targets and objectives of the team are achieved.
• Supports and motivates the consultant team in the branch to drive sales and service of insurance and lending products, as well as referrals and collections and effectively communicating and setting clear expectations on targets and required outcomes.
• Manages the branch as a profit centre, ensuring the appropriate balance of products sold, service and expenses.
• Manages and supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance.
• Conducts manager reviews and  ensures policies, procedures and company values are adhered to in all branch operations, and that there is a compliance of processes for audit purposes and deal proactively with any non-compliance.
• Ensures that consultants are properly trained and internal capabilities are developed through the identification of talent, ongoing informal and formal coaching and mentoring and the structuring of effective development plans focused on both sales and soft skills.
• Plans and monitors daily and future activities and progress to identify any impact on targets and productivity and ensure all operations run smoothly and efficiently.
• Maintains branch operations through effective expense and cost management in support of branch profitability.
• Ensures that all people resources, systems and equipment are in place, functional and comply with the corporate identity to promote professionalism and efficiency of the branch.
• Achieves superior customer service and client centric behaviour through resolving client queries and complaints promptly, professionally and effectively.
• Manages the relationship with internal & external stakeholders (RMM, i-Wyze, Octogen, PFA, etc.) and to effectively manage the referral process between business units.  
• Proactively identifies new business or sales opportunities and actively and effectively market the products and services to ensure business growth.
   

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Job Description

• The Diversified Credit business is responsible for the Old Mutual Shareholder and Liability Driven Investments (“LDI”) diversified credit mandates. The Team supports the business in delivering on its strategic objectives through sound risk management capabilities achieved through counterparty analysis, demonstrable sector knowledge and expertise, legal analysis and instrument rating.
• The Diversified Credit book comprises of diverse credit investments across inter alia Property/REITs, Corporates, Africa and International Credit, State Owned Entities and Municipalities, Securitizations, and Leverage Buy-Outs. This role is responsible for all aspects of credit risk management for portfolio of investments focusing on credit analysis, modelling, review of legal documentation, and ongoing monitoring across both unlisted and listed credit investments. The individual would also be required to support the Head of Credit.

Key Result Areas:

• Counterparty and sector evaluation, legal analysis and instrument structuring and pricing.
• Preparation and presentation of credit/investment proposals to the relevant Credit/ Investment Committee(s).
• Ongoing and proactive monitoring of sector and counterparty developments and verbal and written communication of views and recommendations to key stakeholders to facilitate appropriate action.
• Review and negotiation of legal documents for approved investments for both unlisted and listed transactions.
• Relative quantitative and qualitative risk rating of counterparties and instruments in the various investment portfolios managed including the application of risk scoring methodologies.
• Maintain internal relationships with portfolio managers, debt originators, legal advisors and credit or investment committee members. 
• Stakeholder interaction and relationship building, including interaction with external credit market participants, engaging with counterparties and clients.
• Develop an understanding of the credit market and potential investment opportunities and communication of views to key stakeholders.
• Credit Risk Management Framework: provide input aimed at enhancing existing processes and capabilities.

Skills, Qualifications and Experience:

• CA (SA), CFA or equivalent professional qualification.
• Minimum 2 years post articles relevant experience in Credit Risk.
• Prior unlisted credit experience at an SA bank or asset manager.
• Previous supervisory/managerial experience advantageous.
• Strong understanding of structured credit investment and legal agreements.
• Strong knowledge of credit and fixed income markets.
• Good excel skills (including modelling skills).

Key Attributes and Competencies 

• A highly professional approach/work ethic.
• Responsible, self-motivated and enthusiastic.
• Leadership and people skills.
• Attention to detail.
• Excellent planning & organizational skills.
• Excellent technical and analytical skills.
• Excellent communication (written & verbal) skills.
• Ability to work independently with limited guidance.
• Ability to work under pressure and deliver to deadlines.
• Articulate and confident.
• Strong commercial focus.
• Flexibility and intellectual curiosity.
• Ability to multi-task.
• Customer focused attitude.
• Team player.

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Job Description

• To develop and manage a strategy and operating model for the Claims function that supports the growth and development of the iWYZE business through the provision of a winning and fit-for-purpose claims framework.
• Management of the Claims Department
• Develop, plan for, implement and take accountability for the strategy and operating model of the Claims Department, partnering with the Executive: Operations in response to the business model and Mutual & Federal strategy.
• Establish an aligned departmental Balanced Scorecard focused on the implementation, measuring and management of the departmental strategy. 
• Determine the business value chain for the Claims Department and ensure that this value chain is aligned and integrated with the Operations Division value chain.
• Drive the design and management of a winning and fit-for-purpose claims registration capability.
• Drive the design and management of a winning and fit-for-purpose claims investigation and evaluation capability.
• Drive the design and management of a winning and fit-for-purpose claims fulfilment and payment capability.
• Drive the design and management of a winning and fit-for-purpose subrogation and salvage capability.
• Drive the design and management of a winning and fit-for-purpose claims procurement capability.
• Contribute towards productivity by managing claims spend in line with growth cost per claims
• Optimise best-practice Service Delivery
• Contribute to the development of a customer centric strategy in line with future customer needs and requirements to drive customer centricity
• Craft service practices and standards that meet clients and own organisation's needs.
• Ensure effective relationships and SLA management with internal and external stakeholders. 
• Build and maintain excellent relationships between own team and key internal interest groups.
• Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Ensure professional services are provided; where expectations are managed in terms of outcomes.
• Participate in the design and application of a stakeholder feedback capability 
• Manage effective financial management, control and budget management
• Ensure that the departmental operating framework and model is adequately budgeted for through the development and implementation of fit for purpose budgets.
• Manage vendor relationships, and budgets associated with projects
• Ensure effective financial management, control and corporate governance.
• Drive Best-practice people practices and build strategic capacity.
• Empower direct reports to achieve tactical excellence / best operating practice 
• Optimise talent across departments (not just within)
• Embed formal performance development and informal coaching in the department
• Identify, attract, appoint, grow, engage, reward and retain top talent to drive strategic execution.
• Identify, define, communicate and obtain buy-in for performance expectations through the implementation of the Mutual & Federal performance management system.
• Coach direct reports on how to conduct meaningful performance development discussions with their direct reports and ensure that they conduct the process effectively
• Establish and maintain a succession plan for the key roles in the area and review and approve succession plans for one level below
• Develop, implement and manage a People Capability plan that ensures that the department has the human resources and skills required to deliver on the strategy for the short-, medium- and long-term.
• Embed and demonstrate aligned values that drive and support the required behaviour to achieve the articulated vision and strategy.  
• Demonstrate leadership behaviour of personal involvement, commitment and dedication to the business area in support of the organisation’s culture.
• Communicate a meaningful strategic context to apply people best practice, fostering an environment of continuous learning and improvement.
• Provide mechanisms and support to implement major changes to the function by acting as a change agent.
• Manage poor performance constructively and decisively.
• Create a collaborative environment which allows for employees within inter-related functional areas to work together thereby leveraging constructive team dynamics and innovation
• Actively participate in own professional development and career path.

Required Qualifications and Experience:

• Bachelor’s Degree in Business Administration, Law, Engineering, Actuarial or related field; advanced qualifications such as an MBA or relevant professional certification preferred.
• Proven experience in claims management, ideally within the insurance industry, demonstrating a thorough understanding of all aspects of claims operations.
• Strong leadership skills with experience in strategic planning and people management.

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• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
• Responsible for the procurement of new business
• Expand sales of products and services with existing customers
• Work mainly on own leads

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Job Description

• Old Mutual Insure is looking for a claims Negotiator in the Binder Space . The role will effectively ensure the containment of Binder Holder claims spend and provide excellent service in setting a culture of best practice within mandated responsibility.

You Would :-

• Answer telephone and email queries from the binder holders, based on calls and referrals received
• Draft rejection letter on binder holder claims
• Request and analyse data file and related documentation
• Appoint assessor, if required
• Capture/register binder holder claims
• Recover salvage and 3rd party refunds
• Responsible for processing bordereaux settlements
• Ensure that reporting is accurate and updated frequently
• Provide exceptional service to clients, brokers and other stakeholders
• Comply with stipulated service standards for reportable claims
• Continuously improve claims service, manage claims spend and contain the increase in average cost of claims
• Maintain and build relationships with relevant stakeholders
• Ensure data is quality controlled, review and analyse reports
• Over mandated claims - analyse claim and confirm cover and general queries
• Draft rejection letter on binder holder claims

Minimum Job requirements, Skills and Experience 

• Matric
• Appropriate Insurance qualification
• 5 years Group Schemes claims experience
• Specific Personal, Commercial and AGRI Claims experience 
• Excel - advanced
   

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Job Description

This role is responsible for general accounting services for specific funds. The incumbent is individually accountable for achieving results through own efforts.
Key focus of the role:

• We are looking for a Fund Accountant to join the OMIS Fund Accounting team, specifically dealing with Retirement Funds, within Old Mutual Investment Administrators (Pty) Ltd (OMIA).  The team is responsible for maintaining the accounting records and related financial reporting for various retirement fund products.  The accountant’s role is to ensure accuracy, validity and completeness of the products’ accounting records and related reporting.
• The team is also responsible for administering the bank and assets of various products.  The role is responsible for administration of the various assets and completion of reconciliations.

Role Description & Key Result Areas:

• Management accounting services and systems:
• Ensure that the ledgers are accurately and timeously produced. Ensure that all financial accounting transactions are accurately reflected in the ledgers.
• Maintenance and reconciliation of ledgers, addressing technical issues and problems arising.
• Preparation of monthly/quarterly financial packs including trial balances for the products, management and regulatory reporting and financial statements (where required).
• Preparation of statutory returns and reconciliations.
• Review of the bank reconciliations
• Responsible for review and clearing of items on balance sheet reconciliations.
• Preparation and co-ordination of expense payments, income and expense position and audit work papers.
• Responsible for new, complex and varied reconciliations with little input required.
• Responsible for testing account mapping and various inputs to all projects (where required).
• Prepare annual financial statements in accordance with Regulatory Reporting Requirements for Retirement Funds in South Africa.
• Liaise with auditors and preparations of audit working papers.
• Preparation of monthly and year end journals.
• Prepares and/or monitors PAYE, Dividend and Income Tax compliance within business units on a monthly basis and reviews all statutory PAYE & Dividend Tax returns. (where applicable)
• Reporting, planning, analyse and interpret performance to management:
• Responsible for regular reporting on ledgers.
• Responsible for assets under management and analyzing the variances.
• Responsible for fund income and expense position.
• Responsible for quarterly exchange control and other statutory reporting.
• Responsible for tax payments and reconciliations – PAYE 
• Relationship building
• Assist with building and maintaining a unified and sound team.
• Assist with building working relationships across lines of business and with 3rd parties to achieve service excellence and effective resolution of problems.
• Personal Effectiveness
• Delivery through own efforts and through others
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.
• Strong analytical skills

Role Requirement

• Tertiary qualification or BCom/equivalent degree required
• Minimum 3 years accounting experience required
• Computer literacy – MS Office and Advanced Excel required
• Advantage - Working knowledge of the OMIA/OMIS business model and related systems infrastructures.
• Advantage – Retirement Funds, LISP or Financial services background
• Advantage – Caseware
• Advantage – Regulation 28 of the Pension Fund Act

Competencies

• Strategic
• Innovation
• Customer First
• Leading with Influence
• Collaboration
• Execution
• Personal Mastery
   

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Job Description

• To provide excellent client service and financial education and to achieve targets through the marketing and selling of Old Mutual and other products. The incumbent is individually accountable for achieving results through own efforts
• Meets monthly sales targets in terms of lending and other products.
• Meets collections and arrears targets in terms of lending products.
• Educates clients on responsible use of credit and effective money management.
• Establishes a new business pipeline through marketing, lead generation and tracking.
• Adheres to internal, regulatory and legislative governances to ensure quality business and mitigate risk.
• Facilitates intra branch referrals by building mutually beneficial relationships with other business units.
• Provides excellent face to face and telephonic service to customers.
• Builds sustainable relationships that enhances the brand.
• Delivers on daily production standards and adheres to service and quality standards

Education

• National Certification (Nat Cert)  (Required)

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Job Description

• Senior Data Engineer will lead the development and optimization of our data infrastructure, playing a critical role in shaping the future of our data architecture. They will be responsible for designing and implementing complex data solutions, mentoring team members, and collaborating with stakeholders to drive innovative data initiatives for Old Mutual. 
• This position requires extensive experience in data engineering, a deep understanding of advanced data technologies, and the ability to provide strategic guidance.
• Architectural Leadership: Lead the design and implementation of scalable, high-performance data architectures.
• Provide strategic input into the evolution of the company's data infrastructure and technology stack.
• Advanced Data Modelling: Design and implement advanced data models to meet complex business requirements. Optimize data storage and retrieval mechanisms for optimal performance.
• Big Data and Advanced Analytics: Champion the use of advanced analytics and big data technologies to derive valuable insights.
• Work on advanced analytics solutions, including machine learning pipelines and predictive modelling.
• Performance Optimization: Oversee the optimization of data pipelines, databases, and ETL processes for maximum efficiency. Conduct in-depth performance tuning and troubleshooting of complex data workflows.
• Team Leadership and Mentorship: Lead a team of data engineers, providing technical guidance and mentorship. Foster a culture of continuous learning and collaboration within the data engineering team.
• Cross-functional Collaboration: Collaborate with data scientists, analysts, software developers, and other stakeholders to understand business needs and deliver comprehensive data solutions.
• Act as a key liaison between the data engineering team and other business units.
• Data Governance and Compliance: Establish and enforce data governance policies, ensuring data quality, integrity, and compliance with regulatory requirements.
• Stay abreast of industry best practices and emerging trends in data governance.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 10+ years of experience in data engineering with a focus on complex data solutions.
• Expert proficiency in programming languages such as Python, SQL, and advanced scripting languages.
• In-depth knowledge of data warehousing concepts, big data technologies, and cloud platforms (e.g., AWS, Azure, Google Cloud).
• Proven experience in leading and mentoring a team of data engineers.
• Strong analytical and problem-solving skills with a strategic mindset.
• Excellent communication and collaboration skills.

Preferred Skills:

• Certifications in relevant data engineering, cloud, or advanced analytics technologies.
• Experience with real-time data processing and streaming technologies.
• Knowledge of containerization and orchestration tools (e.g., Docker, Kubernetes).
• Familiarity with data security and privacy considerations.

Skills

• Advanced Analytics, Agile Methodology, Amazon Web Services (AWS), Analytical Thinking, Data Engineering, Data Lakehouse Architecture, Data Modeling, Machine Learning, Microsoft Power Business Intelligence (BI), PySpark, Python (Programming Language), Scaled Agile Framework (SAFe), Structured Query Language (SQL)