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  • Posted: May 5, 2020
    Deadline: Not specified
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    Old Mutual is an international investment, savings, insurance and banking group. For over 170 years we have been serving the growing insurance and investment needs of our customers, helping them achieve their lifetime financial goals.
    Read more about this company

     

    Negotiator: Recoveries

    Detailed Description

    • Answer telephone and email queries from the brokers, based on updated logs
    • Update e-log notes
    • Prepare payments file on successful recovery
    • Finalise claim as per RECOVERIES standard – Update log – Update broker – Finalise on BPM and financial system
    • Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
    • Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching etc.)
    • Align own behaviour with the organisation culture and values
    • Achieve own performance objectives
    • Actively participate in own professional development and career path.
    • Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures
    • Provide customer services in line with quality and performance standards
    • Build positive customer relations and solve or escalate customer queries and complaints. Gather feedback on customer satisfaction and report to the relevant party

    Job Requirements

    • Matric
    • Appropriate Insurance Qualification
    • 3 years’ relevant Short Term Insurance Motor Recovery Claims experience
    • Minimum period required to perform productivity in this job: 1 Month

    Method of Application

    Interested and qualified? Go to Old Mutual South Africa on careers.ominsure.co.za to apply

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