Network Engineer - Cape Town at Cape Union Mart

Responsibilities

• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
• Configure and install various network devices and services (e.g., routers, switches, firewalls)
• Monitor performance and ensure system availability and reliability.
• Ensure effective inventory controls are kept of networking equipment
• Procuring network equipment and managing subcontractors involved with network installation
• Ensure that all equipment is fully functional and update documentation as required.
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
• Adhere to company and department policies & procedures
• After hours standby on a rotational basis
• 2nd line data and voice downtime troubleshooting and support
• Provide support to the 1st line helpdesk support team to manage all telco related data and voice troubleshooting and support
• Escalate any issues that cannot or are not resolved timeously to 3rd line support/vendor and follow up with them on the progress and resolution of these issues.
• Ensure that all issues resolved are well documented and if required update both the 1st line and 3rd line support structures and the standard procedures manual.
• Support Network team with support functionality & training of users on VOIP phones system.

Requirement's 

• Tertiary or related IT qualification (advantageous) N+ / A+
• Preference will be given to candidates with 5+ years network experience
• In-depth understanding and practical knowledge of networking systems such as LAN, firewalls, SD-WAN, Access Points, routers and routing.
• A good understanding of computer hardware and terminology
• Effective written and verbal communication skills
• Ability to liaise with all levels of the organization
• Ability to problem solve and prioritize issues
• A self-motivated team player with strong interpersonal skills
• Ability to manage the demands of a pressurized work environment