Network Engineer at Reflex Solutions

The Intermediate Network Engineer will assist with administering and maintaining carrier and access infrastructure. Maintenance and administration will include layer 1 through to layer 3 network connectivity. The intermediate network engineer must understand the technologies associated to administering as well as maintaining such solutions.

Key Responsibilities

• Maintaining and Administering and Configuring Switches, Access Equipment
• Create and Maintain network documentation, incl. Network Diagrams, Standard Operating Procedures, High Level Designs and Low-Level Designs
• Using monitoring network performance tools to troubleshoot problem areas.
• Assist with escalations (2nd Line support) to resolve end user issues.
• Configuring maintaining, troubleshooting, and installing last mile Layer 2 services (VLAN, VXLAN, ERPS & VPLS)
• Establish the networking environment by designing system configuration, directing system installation, and defining, documenting, and enforcing system standards.
• Assist in the design and implementation new solutions and improve resilience of the current environment.
• Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects/Senior Engineers on network optimization.
• Undertake data network fault investigations in local and wide area environments using information from multiple sources available to you.
• Secure network systems by establishing and enforcing policies and defining and monitoring access.
• Report network operational status by gathering and prioritizing information and managing projects.
• Assist in planning and implementation of upgrade data network equipment to the latest stable firmware releases where and when needed.
• Assist and provide remote support to on-site engineers and end users/customers during installation.
• Assist and provide remote troubleshooting and fault finding if issues occur on the network.
• liaise with project management teams, third-line engineers and service desk engineers on a regular basis.
• Communicate with customers via email and phone for the purposes of providing remote support in a timeous matter.
• Report/feedback to line manger on daily functions, incl. support calls, network status and any other requirements that might be identified from time to time.
• Obtaining and maintaining the required certification as and when required by business.
• Ensure service levels are maintained for all calls/support requests in the relevant CRM systems.

Minimum Requirements

• Grade 12
• A Valid code EB or equivalent driver’s license and 100% reliable transport
• A minimum of 3-5 years’ work experience in networking
• Relevant networking certifications required:
  • N+
  • HCIA and/or CCNA
  • JNCIA Junos
  • HCIE (advantage)

Knowledge and experience:

• IP Connectivity
• Understand communication protocols (e.g. VLANS, Spanning Tree, ERPS, Routing)
• Basic Router and Switch Configuration Knowledge
• Basic troubleshooting procedures
• Basic Interior Gateway Protocol standards (OSPF; ISIS; BGP)
• Network management tools and techniques (PRTG; Libre NMS; Netbox; NCE; u2000)
• Structured cabling; Cable Management
• Network Security
• Network Backups
• Fibre experience and knowledge will be an advantage
  • GPON
  • Active Ethernet
• Required to work afterhours and standby.
• Troubleshooting skills and the ability to diagnose/resolve network system problems.
• Ability to interpret and apply complex technical manuals and reference materials.
• Ability to assist with developing network security and related procedures; and assist with performing network management activities.