Network Operation Centre Manager at Capitec Bank

Purpose Statement
Responsible for the Network Operation Centre function

• Ensuring the 24x7x365 NOC is fully functional and delivering its SLA’s
• Escalation point for all staff across the teams
• Work with 2nd and 3rd line support to ensure speedy resolution of issues

 
Experience
Min: 

• 5 years’ experience within an Capitec IT Operations environment
• Experience of working in a regulated environment
• Experience of successfully adhering to strict Service Level Agreements
• Management of a 24x7x365 operations environment and operations teams
• Management of NOC environments

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant qualification in Information Technology

Knowledge
Must have detailed knowledge of :

• General IT skills
• Batch monitoring
• Control-M processing
• Unix/Wintel platforms
• Backup process
• Application monitoring
• Incident and Problem Management

Must have a sound understanding of:

• IT Operations in a banking environment
• General concepts around IT systems and infrastructure

Skills

• Communications Skills
• Attention to Detail
• Competencies
• Achieving Personal Work Goals and Objectives
• Delivering Results and Meeting Customer Expectations
• Working with People

Additional Information

• Clear criminal and credit record
• A valid driver's license and own vehicle is preferred
• Willingness to travel between Stellenbosch and Bellville Offices
• Contactable via own mobile phone
• Willingness to work or be available overtime and / or weekends if required