Network Support Engineer at NTT Ltd.

Your day at NTT DATA

• The Associate Network Engineer is an entry level subject matter expert, responsible for working under supervision and playing a vital role in supporting and maintaining company network infrastructure.
• This role works closely with Senior Network Engineers and cross-functional teams, assisting in designing, implementing, and troubleshooting network solutions to ensure efficient and reliable communication.

Key responsibilities:

• Assists in configuring and maintaining network devices, including routers, switches, firewalls, and access points.
• Supports with ensuring that network configurations are accurate and aligned with best practices.
• Collaborates with the network team to monitor network performance, availability, and security.
• Helps identify and address network-related issues to minimize downtime and disruptions.
• Responds to and assists in resolving network incidents and problems.
• Supports with troubleshooting connectivity issues, performance bottlenecks, and other network-related challenges.
• Supports with creating and updating technical documentation, including network diagrams, configurations, and procedures.
• Collaborates with the security team to implement network security measures, such as firewalls, intrusion detection systems, and access controls, to protect the organization's assets and data.
• Assists in planning and implementing network upgrades and improvements.
• Collaborates with senior engineers to deploy patches, updates, and new technologies.
• Works closely with other IT teams, including systems administrators, application developers, and support teams, to provide integrated solutions and support the overall IT environment.
• Coordinates with vendors for hardware and software procurement, support, and troubleshooting.
• Engages in continuous learning to expand technical skills and knowledge in networking.
• Seeks opportunities for training and certifications to enhance proficiency.
• Participates in network-related projects, such as network expansions, migrations, and implementations.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Basic understanding of networking concepts, protocols, and topologies.
• Familiarity with network devices such as routers, switches, firewalls, and access points.
• Proficiency in basic network configuration and troubleshooting.
• Strong problem-solving skills and attention to detail.
• Effective communication skills to collaborate with team members and stakeholders.
• Eagerness to learn and adapt to new networking technologies and concepts.
• Ability to work in a collaborative team environment.

Certifications & Requirements
Essential Certifications

• CCNA (Cisco Certified Network Associate) – Non-Negotiable

Required Skills & Experience

• Strong experience in Routing and Switching technologies.
• Solid understanding of the ISP (Internet Service Provider) environment and operations.
• Proven experience interacting and managing relationships with vendors.
• Strong understanding of Network Engineering principles, practices, and troubleshooting methodologies.
• Sound knowledge of Cisco IOS and its configuration, management, and maintenance.
• Demonstrated ability to meet and maintain SLA (Service Level Agreement) commitments.
• Strong understanding of Service Delivery Management, including incident resolution, customer communication, and service performance monitoring.

Advantageous

• Experience working with ServiceNow for incident, change, and service request management.