Current Jobs at NTT Ltd.

Your day at NTT DATA

• The Senior Commercial Architect is an advanced subject matter expert, responsible for taking the commercial lead for client engagements.
• This role is responsible for positioning the commercial capabilities of the organization to clients, leading a commercial pursuit team and ensuring that client solutions are commercially optimized, innovative and profitable.
• This role ensures the balance of risk and reward is reached through detailed financial analysis, considered risk management and clearly aligned interaction with the legal team.

Key responsibilities:

• Provides recommendations and reviews the pricing and costing of deals to ensure maximum benefit and minimum risk to the organization and prepares the commercial parts of sales proposals for submission to clients.
• Builds and compiles pricing models for specific proposals and provides input into the development of standardized pricing models.
• Presents key pricing assumptions and risks for sign-off at relevant levels, in line with the authority matrix.
• Engages with and leverages off relationships between the organization and vendors and/or subcontractors and strategic alliances, including the Legal Team during the conception, construction, and review of client proposals, soliciting information, and escalating queries.
• Ensures that deal profitability is not eroded over time by calculating the long-term profit of deals, evaluating and concluding on foreign currency issues and the impacts of these both financially and contractually.
• Ensures deal profitability by investigating taxation, inflationary movements cost of living issues, etc.
• Provides support to relevant team by assisting with the maintenance of vendor warranties to ensure inclusion in the construction of deals.
• Analyses pricing impacts on cash flow for the client and take responsibility for building pricing profiles.
• Mitigates risks in terms of the calculation and payment of penalties, contract termination, building agreements, limitation of liability, and non-solicitation for bids and/or deals and provides feedback to the key stakeholders regarding these.
• Manages commercial and contract risks associated with the client agreement to protect the organization's profitability and legal exposure.
• Prepares contract and financial budgets, reports and summaries, as require, including profitability and cashflow analysis.
• Performs any other relevant task as requested by management.

To thrive in this role, you need to have:

• Solid understanding of the local operating, commercial and general business conditions.
• Expert negotiation skills with lateral thinking ability.
• Excellent attention to detail and organizational skills.
• Solid business and commercial acumen coupled with an analytical mind.
• Ability to work under pressure without compromising quality and accuracy.
• Solid team skills, particularly engaging with the team to continuously develop own expertise.
• Solid communication skills, especially related to facilitation, documentation, and reporting.
• Solid Microsoft Office skills (Excel/Word/PowerPoint).
• Highly numerate and display high levels of integrity.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Business Administration or Finance or a related field.

Required experience:

• Advanced experience working within a Commercial or similar field, preferably within a global IT services organization.
• Advanced experience working with pricing assumptions and developing pricing models.
• Advanced demonstrated experience in deal structuring, pricing review, and negotiation.
• Advanced experience working with vendors and/or suppliers.
• Advanced experience in an accounting type role.

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Your day at NTT DATA

• The Data Engineer is a seasoned subject matter expert, responsible for the transformation of data into a structured format that can be easily analyzed in a query or report.
• This role is responsible for developing structured data sets that can be reused or complimented by other data sets and reports.
• This role analyzes the data sources and data structure and designs and develops data models to support the analytics requirements of the business which includes management / operational / predictive / data science capabilities.

Key responsibilities:

• Creates data models in a structured data format to enable analysis thereof.
• Designs and develops scalable extract, transformation and loading (ETL) packages from the business source systems and the development of ETL routines to populate data from sources,
• Participates in the transformation of object and data models into appropriate database schemas within design constraints.
• Interprets installation standards to meet project needs and produce database components as required.
• Creates test scenarios and be responsible for participating in thorough testing and validation to support the accuracy of data transformations.
• Accountable for running data migrations across different databases and applications, for example MS Dynamics, Oracle, SAP and other ERP systems.
• Works across multiple IT and business teams to define and implement data table structures and data models based on requirements.
• Accountable for analysis, and development of ETL and migration documentation.
• Collaborates with various stakeholders to evaluate potential data requirements.
• Accountable for the definition and management of scoping, requirements, definition, and prioritization activities for small-scale changes and assist with more complex change initiatives.
• Collaborates with various stakeholders, contributing to the recommendation of improvements in automated and non-automated components of the data tables, data queries and data models.

To thrive in this role, you need to have:

• Seasoned knowledge of the definition and management of scoping requirements, definition and prioritization activities.
• Seasoned understanding of database concepts, object and data modelling techniques and design principles and conceptual knowledge of building and maintaining physical and logical data models.
• Seasoned expertise in Microsoft Azure Data Factory, SQL Analysis Server, SAP Data Services, SAP BTP.
• Seasoned understanding of data architecture landscape between physical and logical data models
• Analytical mindset with excellent business acumen skills.
• Problem-solving aptitude with the ability to communicate effectively, both written and verbal.
• Ability to build effective relationships at all levels within the organization.
• Seasoned expert in programing languages (Perl, bash, Shell Scripting, Python, etc.).

Academic qualifications and certifications:

• Bachelor's degree or equivalent in computer science, software engineering, information technology, or a related field.
• Relevant certifications preferred such as SAP, Microsoft Azure etc.
• Certified Data Engineer, Certified Professional certification preferred.

Required experience:

• Seasoned experience as a data engineering, data mining within a fast-paced environment.
• Proficient in building modern data analytics solutions that delivers insights from large and complex data sets with multi-terabyte scale.
• Seasoned experience with architecture and design of secure, highly available and scalable systems.
• Seasoned proficiency in automation, scripting and proven examples of successful implementation.
• Seasoned proficiency using scripting language (Perl, bash, Shell Scripting, Python, etc.).
• Seasoned experience with big data tools like Hadoop, Cassandra, Storm etc.
• Seasoned experience in any applicable language, preferably .NET.
• Seasoned proficiency in working with SAP, SQL, MySQL databases and Microsoft SQL.
• Seasoned experience working with data sets and ordering data through MS Excel functions, e.g. macros, pivots.

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• We are seeking a highly experienced Principal Cloud Security Architect to serve as a senior cybersecurity presales leader, partnering with enterprise sales, consulting, alliance, and delivery teams to develop and position innovative cloud security solutions across South Africa and the Middle East & Africa.
• This role will be responsible for helping clients securely adopt, modernize, and operate workloads across AWS, Microsoft Azure, and Google Cloud while leveraging NTT DATA's cybersecurity portfolio, strategic hyperscaler relationships, and leading security technology partners including Palo Alto Networks.
• The successful candidate will act as a trusted advisor to executive stakeholders, translating business, security, risk, and compliance requirements into differentiated cybersecurity solutions that accelerate digital transformation while reducing cyber risk.

Key Responsibilities

• Serve as the lead cybersecurity solution architect for strategic pursuits and large opportunities.
• Partner with account teams, client executives, and alliance partners to develop differentiated cybersecurity solutions.
• Lead client discovery sessions, executive workshops, and cybersecurity strategy engagements.
• Support RFI/RFP responses, solution narratives, technical proposals, and bid defenses.
• Design multi-cloud security architectures spanning AWS, Microsoft Azure, and Google Cloud.
• Develop security reference architectures covering CSPM, CNAPP, IAM, Data Protection, Network Security, DevSecOps, Kubernetes Security and Zero Trust.
• Position NTT DATA cybersecurity services across Cloud Security, IAM, UDR/MDR/MXDR, Threat Management, Data Security, Network Security, GRC and Cybersecurity Advisory.
• Act as the primary technical interface for hyperscaler and cybersecurity alliances.
• Support joint go-to-market initiatives with AWS, Azure, Google Cloud, Palo Alto, CyberArk, Okta, SailPoint and other strategic partners.
• Position modern SOC, MDR, MXDR, SIEM, SOAR, Threat Intelligence and Identity Threat Detection & Response solutions.
• Represent NTT DATA in client events, webinars, conferences and partner engagements.
• Mentor architects and support capability development across the cybersecurity practice.

Required Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, Engineering, or related discipline.
• 8+ years of experience in cybersecurity, cloud architecture, or security consulting.
• 5+ years supporting presales, solution architecture, or cybersecurity consulting engagements.
• Deep expertise across AWS, Microsoft Azure and Google Cloud security services.
• Strong understanding of Zero Trust, Cloud Security, Identity Security, Security Operations, Threat Management, Cyber Resilience and GRC.
• Proven experience leading enterprise cybersecurity transformation initiatives.
• Strong executive presentation, workshop facilitation and stakeholder management skills.
• Experience developing solution proposals, business cases and RFP responses.

Preferred Certifications
Cloud:

• AWS Certified Security – Specialty
• AWS Solutions Architect Professional
• Microsoft Azure Security Engineer Associate
• Azure Solutions Architect Expert
• Google Professional Cloud Security Engineer
• Google Professional Cloud Architect

Security:

• CISSP
• CCSP
• CISM
• CCSK
• GIAC Certifications

Vendor:

• Palo Alto Networks Certifications
• Microsoft Security Certifications
• CyberArk Certifications
• SailPoint Certifications
• Okta Certifications

Preferred Experience

• Experience with Palo Alto Prisma Cloud, Cortex XSIAM and Cortex XDR.
• Experience with Microsoft Defender Suite and Microsoft Sentinel.
• Experience with CNAPP, CSPM, CWPP, DSPM and SaaS Security solutions.
• Experience positioning MDR, MXDR, SOC transformation and managed security services.
• Understanding of Identity Security, ITDR, PAM, IGA and Zero Trust initiatives.
• Experience working with hyperscaler partner programs and alliance teams.
• Experience supporting cybersecurity transformation programs across regulated industries.
• Understanding of AI-enabled cybersecurity solutions and automation platforms.

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Your day at NTT DATA

• The Senior Vendor Relations Specialist is an advanced subject matter expert, responsible for client satisfaction by ensuring that services are delivered according to agreed service level agreements (SLA) and other contractual performance requirements.
• This role has the required advanced ability to manage coordinated delivery of service and manage compliance to agreed performance standards.

Key responsibilities:

• Respond to new or changed business needs and/or services and determine and define the requirement for new or updating existing vendor contracts.
• Negotiate service level agreements with vendors that meet business requirements.
• Agrees and signs the required contract with the vendor, ensuring conformance to strategy and process.
• Analyse vendor performance against contract and provide feedback to relevant stakeholders on performance delivery.
• Work with commercial and contract management team to process contract renewals, managing schedule of contract termination dates to meet renewal or termination process requirements.
• Agree points of interaction and escalation with the client and vendor, ensuring the continuous delivery of the service according to the SLA.
• Ensure that the scope of services offered by the vendor is delivered against and that the quality of service delivered is managed appropriately.
• Determines the impact of service improvements identified in relation to the vendor and documents and ensures the appropriate actions are implemented by the vendor.
• Obtain vendor programme requirements and provide information to business on the gaps and requirements to close these in order to maintain the chosen level of vendor accreditation.
• Monitor and analyse trends in company spending and inventory control in order to make recommendations for the future, and to identify areas for possible savings.
• Develop, establish, implement, and enforce supplier and outsourcer guidelines, obligations, and service level agreements to the organisation.
• Maintain a catalogue of preferred suppliers/vendors and develop performance metrics for each category of vendor.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Ability to establish strong relationships with internal stakeholders and external stakeholders.
• Excellent written and verbal communication skills.
• Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services.
• Advanced knowledge of accounting, finance, marketing, and logistics.
• Ability to work in high-pressure environments.
• Ability to manage urgent and complex tasks simultaneously.
• Advanced business acumen and commercial skills.
• Passionate, strong initiative, self-driven with commitment to succeed.
• Displays excellent persuasion and influencing ability.
• Detailed, meticulous and highly organized.
• Proactive in approach with excellent facilitation skills.

Academic qualifications and certifications:

• Bachelor's degree in Business managment, IT Certificaton, business administration, or a related IT field.
• ITIL certification is preferable.

Required experience:

• Advanced demonstrated contract / supplier management experience preferably in a multi-national environment.
• 5 years of worked experience in the same of similar field.
• Must have a strong procurment background.
• Strong vendor managment experience
• Good understanding of Computer Applications Technology.
• Advanced stakeholder engagement experience.
• Advanced demonstrated understanding of the contract lifecycle management.
• Advanced experience managing expectations when balancing alternatives against business and financial constraints.

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Your day at NTT DATA

• We are seeking an experienced Senior Associate Managed Services Specialist to provide technical support and operational management across SAP environments, server infrastructure, networking, security monitoring, and managed services operations. The successful candidate will be responsible for maintaining system availability, supporting SAP users, managing server environments, monitoring security posture, ensuring backup and recovery processes are effective, and delivering exceptional customer service to internal and external stakeholders.
• This role requires strong infrastructure knowledge, hands-on exposure to SAP environments, networking expertise, server administration capabilities, and the ability to build and maintain effective customer relationships.

Key Responsibilities
SAP Support & Administration

• Provide first-line and second-line support for SAP users.
• Assist with SAP user access management and permissions administration.
• Support SAP system operations and troubleshoot user-related issues.
• Collaborate with business and technical teams to ensure SAP system availability and performance.
• Maintain documentation related to SAP support processes and procedures.

Infrastructure & Server Management

• Monitor and maintain server environments to ensure optimal system performance.
• Support Windows Server infrastructure and related enterprise services.
• Perform routine health checks, patching, maintenance, and system upgrades.
• Manage server incidents and coordinate resolution activities.
• Participate in disaster recovery planning and testing.

Backup & Recovery Management

• Execute and monitor scheduled backup processes.
• Verify backup frequencies and ensure successful completion according to business requirements.
• Conduct backup restoration testing and recovery validation.
• Maintain backup documentation and reporting.
• Support business continuity and disaster recovery initiatives.

Networking Support

• Support and troubleshoot enterprise network connectivity issues.
• Monitor network performance and availability.
• Assist in maintaining LAN, WAN, VPN, and related network infrastructure.
• Work with network teams to resolve escalated incidents and identify root causes.

Security Monitoring & Compliance

• Monitor infrastructure security posture and report potential risks.
• Support user access reviews and security compliance activities.
• Ensure adherence to organizational security standards and policies.
• Participate in vulnerability remediation and security improvement initiatives.
• Escalate security incidents in accordance with established procedures.

Customer Relationship Management

• Build and maintain strong relationships with customers and stakeholders.
• Deliver excellent customer service and timely incident resolution.
• Manage customer expectations and communicate effectively during service disruptions.
• Participate in service review meetings and continuous improvement initiatives.
• Ensure high levels of customer satisfaction through proactive support and engagement.

Required Qualifications
Education

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.

Certifications
The following certifications are preferred and/or beneficial:

• CompTIA A+
• CompTIA Network+ (N+)
• CompTIA Server+
• Microsoft Certified Systems Engineer (MCSE) or equivalent Microsoft certifications
• ITIL Foundation (advantageous)
• SAP-related certifications (advantageous)

Required Experience

• 5+ years of experience in Managed Services, Infrastructure Support, or Systems Administration.
• Experience supporting SAP users and SAP environments.
• Working knowledge of SAP security and user access administration.
• Experience working within Windows Server environments.
• Experience with enterprise backup and recovery solutions.
• Experience monitoring system availability, performance, and security.
• Exposure to networking infrastructure and troubleshooting.
• Experience working in customer-facing technical support environments.
• Experience with service management and incident management processes.

Technical Skills

• SAP user support and administration.
• Windows Server administration.
• Server infrastructure management.
• Backup and recovery solutions.
• Active Directory administration.
• Network troubleshooting and support.
• Security monitoring and compliance awareness.
• Incident, problem, and change management.
• Microsoft technologies and enterprise platforms.
• System monitoring and reporting tools.

Key Competencies

• Strong customer relationship management skills.
• Excellent problem-solving and analytical abilities.
• Strong communication and stakeholder management skills.
• Ability to work independently and within a team environment.
• Attention to detail and commitment to service excellence.
• Ability to prioritize tasks in a fast-paced environment.
• Strong documentation and reporting skills.
• Continuous improvement mindset.
   

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Your day at NTT DATA

• The Senior Principal Product Marketing Specialist is a highly skilled and advanced subject matter expert, responsible for introducing new organizational products or services and/or enhanced products or services to the external marketplace.
• The Senior Principal Product Marketing Specialist collaborates with cross functional teams to develop compelling messaging, content, and campaigns that highlight the value of company products and/or services in the market.
• This role ensures that the Sales and GTM functions are informed, trained and enabled to sell the product or service.
• This role also plays a key role in coaching and mentoring less experienced team members to achieve team and individual KPIs.

Key responsibilities:

• Develops specific marketing plans and activities for products and/or product lines to establish, enhances or distinguishes product placement within the competitive arena.
• Provides thought leadership content and whitepapers that supports the positioning of the product.
• Contributes to the development and execution of a value proposition and messaging strategy for products in their portfolio.
• Converts the technical positioning of the product into key market messages, positioning collateral and sales tools prior to the launch of a new product.
• Articulates product propositions to clients and internal stakeholders, such as sales and consulting teams.
• Analyzes the competitive landscape and identify the competitive differentiation of company product against competitor products.
• Drives market positioning programs and activities that are product related, thereby clearly positioning the company and the product in the market.
• Creates client marketing/reference content such as datasheets, case studies, videos and references.
• Creates product presentation content that communicates the unique selling points, features and benefits of the product or solution.
• Works with internal teams to define and develop the required communication, training and other collateral that will enable the sales force to sell a particular product.
• Defines the content for and ensures the development of client collateral, sales tools, marketing programs, and sales programs.
• Influences the development of product go-to-market programs, initiatives and campaigns to drive awareness, interest and demand for the product.
• Tracks and monitors the success of the program on a scorecard or dashboard that reflects the associated metrics.
• Conducts product comparisons for new product initiatives and existing product enhancements and monitors product relevance in the context of changing market conditions and client dynamics.

To thrive in this role, you need to have:

• Excellent collaboration and engagement skills to effectively interact effectively with senior level stakeholders.
• Excellent business and commercial acumen.
• Excellent interpersonal skills to drive campaigns, value propositions and marketing messages.
• Excellent coaching and mentoring skills.
• Excellent technical writing skills with a creative flair.
• Strategic thinking ability to be able to think longer term impacts of marketing programs.
• Ability to implement sustainable and practical solutions in the business.
• Ability to present information in a clear, concise manner.
• Excellent analytical ability with strong attention to detail.
• Significant specialist knowledge of product marketing methodologies and best practices.
• Significant knowledge and understanding of all relevant industry standards.
• Excellent written and verbal communications skills.
• Ability to work with and manage many projects within the required deadlines.
• Significant familiarity with product marketing tactics (e.g. integrated marketing campaigns).
• Significant knowledge of web analytics tools (Google Analytics, WebTrends).

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Business, Marketing, Communication or relevant field.

Required experience:

• Significant experience in a product marketing role preferably in the high-tech industry.
• Significant experience in launching new high-tech products and communicating benefits.
• Significant demonstrated experience managing complex projects and executing on marketing.
• Significant experience working with ICT solutions.
• Significant project Management experience.
• Significant experience in software or technology B2B product marketing.
• Significant experience launching new technology products or solutions.
• Significant experience in conducting market analysis, developing market messaging, and communicating benefits

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• The Director: Technology Solutions, Coastal is responsible for delivering the regional Technology Solutions bookings target by translating the Technology Solutions portfolio strategy and Business Unit GTM strategies into territory execution. The role drives close client relationships, builds qualified pipeline, drives account growth, improves seller productivity and ensures consistent execution across the region while working closely with BU Heads, Alliance Managers and Solution Architects

Key Responsibilities

• Develop and execute the regional territory sales strategy.
• Own regional bookings target and maintain the required pipeline cover ratios.
• Work with sellers and architects to drive pipeline creation and opportunity strategies.
• Ensure account plans are in place and drive cross-BU opportunity growth.
• Coach sellers and improve consultative selling capability.
• Increase multi-architecture opportunities.
• Drive strategic opportunity governance and services attach.
• Execute OEM account plans with Alliance Managers.
• Maintain SFDC discipline and operational excellence.
• Develop strong relationships with key stakeholders in the business eco system - clients, strategic partners and internally

Key Deliverables

• Regional Territory Sales Strategy
• Executing BU Strategic Sales Plays
• Executing Strategic Partner Plan initiatives and achievement of bookings targets
• Accurate forecasting
• Regional Bookings Target achievement
• Pipeline Coverage ratios
• Strategic Account Plans
• Regional PACE reviews
• Weekly Pipeline reviews
• Cross-BU Opportunity growth
• Seller Coaching plans
• Cross Practice collaboration
• Achievement of OKR's

Key KPIs

• Bookings vs Target
• Pipeline Coverage
• Qualified Pipeline
• Forecast Accuracy
• New Pipeline Created
• Average Deal Size
• % Big Bet Pipeline
• % Multi-Architecture Pipeline
• SDIS & Professional Services Attach
• PACE & SFDC Compliance

Critical Interlocks

• Business Unit Heads: Execute GTM strategies and drive strategic opportunities.
• Alliance Managers: Execute OEM plans, funding and enablement.
• Solution Architects: Early engagement for workshops, assessments and strategic pursuits.
• Strategic Partners: Work closely with key stakeholders across OEM landscape
• NTT Practices: Work closely with key stakeholders across OEM landscape
• Regional Sales Leader: Work closely with key peers in Gauteng and the Western Cape

Knowledge & Attributes

• Commercial acumen
• Consultative selling
• Cross-BU orchestration
• Strategic account planning
• Pipeline management
• Leadership and coaching
• Technology Solutions knowledge
• PACE and SFDC data-driven management

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in business or marketing or a related field.

Required experience:

• Significant experience in a sales leadership/management role, preferably gained within a global technology services organization.
• Significant sales work experience gained within a similar environment.
• Significant strategic planning and operational execution experience.
• Significant media experience and evidence of previous work in this area is a must.
• Significant track record managing financial results and business outcomes.
• Significant experience negotiating on extremely critical matters.
• Significant go-to-market planning and execution experience.

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Your day at NTT DATA

• The Manager, Internal Auditing plays a key management role in delivering the Internal Audit plan, overseeing audit execution, monitoring compliance, presenting insights, and recommending practical improvements to strengthen the control environment. 
• This role has a strong focus on audits across the Group’s corporate function portfolio and requires an individual with experience assessing second-line governance, risk management, compliance, oversight, policy, and enterprise support processes within a complex global environment. 
• You will provide assurance over compliance with statutory and regulatory requirements, internal policies, and standards, while partnering with senior stakeholders to deliver high-quality, risk-based assurance and insight across the assigned portfolio. 
• As a people leader, you will foster collaboration, accountability, and continuous improvement, while supporting the development of a high-performing internal audit team. 

Key responsibilities: 

• Plan and scope internal audits, including objectives, risks, and audit approach. 
• Support and deliver audits across the corporate function portfolio, including second-line activities and oversight processes. 
• Assess the design and operating effectiveness of governance, risk management, compliance, monitoring, reporting, escalation, and policy-related controls. 
• Remains current with auditing best practice and legislation to advise on the analysis and review of a variety of areas in the business depending on the scope identified in the audit plan. 
• Evaluate whether corporate functions are effectively discharging their oversight responsibilities and contributing to a strong control environment. 
• Oversees the work of a team of auditors to ensure quality, consistency, and timely delivery of audit work. 
• Review and finalise audit reports, assess management action plans, and monitor remediation progress. 
• Present audit findings, themes, and recommendations to senior management and the Audit Committee. 
• Coordinate effectively with external auditors and other assurance providers. 
• Support senior managers on portfolio priorities, emerging risks, and audit planning activities. 

To thrive in this role, you need to have: 

• Strong management capability, with the ability to lead, coach, and develop a high-performing team. 
• Strong internal audit knowledge, sound judgement, and excellent analytical and problem-solving skills. 
• A good understanding of business processes and the broader industry environment. 
• Strong written and verbal communication skills, with the ability to present complex matters clearly and influence stakeholders at all levels. 
• Strong stakeholder management capability and the confidence to engage constructively with senior leaders. 
• The ability to operate effectively in a global matrix environment. 
• A strong understanding of second-line operating models, including governance, risk management, compliance, oversight, monitoring, and policy implementation. 
• The ability to assess governance-based and oversight-based control environments, not only transactional or operational controls. 
• The ability to identify practical, risk-based improvement opportunities across complex and cross-functional environments. 

Academic qualifications and certifications: 

• Bachelor's or equivalent degree or equivalent in Accounting, Finance, or related field. 
• Certification - Certified Public Accountant (CPA), Certified Internal Auditor (CIA) or related designation. 

Required experience: 

• Advanced internal audit management experience in a related environment, including leading teams and delivering audit outcomes. 
• Strong experience in regulatory, financial, risk, and compliance audit environments. 
• Demonstrated experience managing audits, driving improvement, and supporting a strong control culture. 
• Experience auditing corporate functions, governance processes, and second-line risk, compliance, or oversight activities. 
• Experience assessing policies, standards, oversight structures, reporting, monitoring, and escalation processes in complex organisations. 
• Experience engaging with senior stakeholders across multiple functional areas in a global or matrix environment. 

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Your day at NTT DATA

• The Associate Network Engineer is an entry level subject matter expert, responsible for working under supervision and playing a vital role in supporting and maintaining company network infrastructure.
• This role works closely with Senior Network Engineers and cross-functional teams, assisting in designing, implementing, and troubleshooting network solutions to ensure efficient and reliable communication.

Key responsibilities:

• Assists in configuring and maintaining network devices, including routers, switches, firewalls, and access points.
• Supports with ensuring that network configurations are accurate and aligned with best practices.
• Collaborates with the network team to monitor network performance, availability, and security.
• Helps identify and address network-related issues to minimize downtime and disruptions.
• Responds to and assists in resolving network incidents and problems.
• Supports with troubleshooting connectivity issues, performance bottlenecks, and other network-related challenges.
• Supports with creating and updating technical documentation, including network diagrams, configurations, and procedures.
• Collaborates with the security team to implement network security measures, such as firewalls, intrusion detection systems, and access controls, to protect the organization's assets and data.
• Assists in planning and implementing network upgrades and improvements.
• Collaborates with senior engineers to deploy patches, updates, and new technologies.
• Works closely with other IT teams, including systems administrators, application developers, and support teams, to provide integrated solutions and support the overall IT environment.
• Coordinates with vendors for hardware and software procurement, support, and troubleshooting.
• Engages in continuous learning to expand technical skills and knowledge in networking.
• Seeks opportunities for training and certifications to enhance proficiency.
• Participates in network-related projects, such as network expansions, migrations, and implementations.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Basic understanding of networking concepts, protocols, and topologies.
• Familiarity with network devices such as routers, switches, firewalls, and access points.
• Proficiency in basic network configuration and troubleshooting.
• Strong problem-solving skills and attention to detail.
• Effective communication skills to collaborate with team members and stakeholders.
• Eagerness to learn and adapt to new networking technologies and concepts.
• Ability to work in a collaborative team environment.

Certifications & Requirements
Essential Certifications

• CCNA (Cisco Certified Network Associate) – Non-Negotiable

Required Skills & Experience

• Strong experience in Routing and Switching technologies.
• Solid understanding of the ISP (Internet Service Provider) environment and operations.
• Proven experience interacting and managing relationships with vendors.
• Strong understanding of Network Engineering principles, practices, and troubleshooting methodologies.
• Sound knowledge of Cisco IOS and its configuration, management, and maintenance.
• Demonstrated ability to meet and maintain SLA (Service Level Agreement) commitments.
• Strong understanding of Service Delivery Management, including incident resolution, customer communication, and service performance monitoring.

Advantageous

• Experience working with ServiceNow for incident, change, and service request management.

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Your day at NTT DATA

• The IT Support Engineer will be responsible for providing onsite technical support to end-users, ensuring the smooth operation of IT systems, hardware, software, and network infrastructure at the client site. The role requires excellent client engagement skills, strong communication abilities, and a customer-centric approach to delivering high-quality IT support services.

Key Responsibilities

• Provide first and second-line technical support to end-users.
• Diagnose and resolve hardware, software, network, and system-related issues.
• Install, configure, and maintain desktop, laptop, printer, and peripheral devices.
• Manage and resolve incidents and service requests within agreed SLAs.
• Perform user account administration and access management.
• Support Microsoft Windows operating systems and Microsoft 365 applications.
• Troubleshoot network connectivity issues (LAN, WAN, Wi-Fi, VPN).
• Escalate complex technical issues to relevant teams where necessary.
• Maintain accurate documentation of incidents, resolutions, and IT assets.
• Conduct routine system checks and preventive maintenance.
• Participate in IT projects, upgrades, deployments, and migrations.
• Build and maintain strong relationships with client stakeholders.
• Provide technical guidance and user training where required.
• Ensure compliance with IT policies, procedures, and security standards.

Minimum Requirements
Qualifications

• Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Relevant IT qualification will also be considered.

Certifications

• CompTIA A+ Certification (Essential)
• CompTIA Network+ (N+) Certification (Essential)
• ITIL Foundation Certification (Essential)

Experience

• Minimum 3 years' experience in an IT Support Engineer, Desktop Support Engineer, IT Technician, Service Desk Engineer, or similar role.
• Experience working in a client-facing environment.
• Proven experience supporting end-users in a corporate environment.