Night Auditor at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Providing exceptional customer service and warmly welcoming guests by assisting with check-in and check-out procedures, and handling inquiries in a professional and courteous manner.
• Performing administrative duties, including managing guest accounts, processing and reconciling payments, and maintaining guest records and correspondence.
• Managing guest reservations, and ensuring accuracy and efficiency by processing bookings, modifications, cancellations, and guest preferences.
• Audit all daily revenue reports to ensure all income pertaining to each unit has been accounted for correctly and in accordance with company guidelines.

Requirements

• Excellent customer service skills; ability to greet guests, handle inquiries, and provide assistance in a courteous and efficient manner.
• Knowledge of front of house, financial and billing procedures.
• Ability to communication clearly, listen attentively, and convey information accurately
• Benefits