Job Vacancies at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Resolve all assigned support tickets.
• Assist the management of I.T. in systems risk and compliance alignment
• Assist all guests with technical issues relating to connecting to or using Internet facilities in the hotel.
• Control wastage and take responsibility for the economy of all utilities and resources.
• Ensure that backups are working, and that servers and services are running.

Requirements

What You Bring:

• Good understanding of basic network protocols such as TCP/IP, DNS, FTP and SMTP.
• An understanding of networking and desktop technology, and also in room technology such as TVs, IP telephony etc. would be beneficial
• Ability to interact and communicate on all levels.

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Primary Responsibilities Include:

• Preparing quotes, making follow-up calls with prospective clients and holding meetings with clients who are interested in hosting an event.
• Quote and contract all potential business through all available booking channels.
• Ensure that standard correspondence formats for various stages of reservations is completed and maintained.
• Answer reservations calls in a pleasant and courteous manner, in accordance with LQA standards.
• Ensure all relevant groups / event information is communicated in a timely fashion.
• To optimize sales & profitability through an effective and efficient reservations process whilst enhancing relationships with existing clients.
• Manage site inspections in conjunction with the Sales team.
• To continuously seek ways to maximize revenues and profits by up-selling facilities and services.
• Establish rapport with clients maintaining effective customer relationships and provide a timely response to their enquiries.
• Spend time in each function / event to ensure that the guests and organizers are well looked after and to support banqueting where needed.
• Liaise with suppliers (off-site) when needed.
• Preparing and ensuring all bookings are accurate and in accordance with Company policies and procedures.
• Ensure the accurate and timeous invoicing and that payment is received.
• To ensure that function sheets are compiled accurately on a weekly basis and that any changes are recorded on change sheets and distributed to the relevant parties.
• Maintain close working relationships with all other departments in the Company; keeping them updated and involved in all details of upcoming functions and groups.
• Ensure you remain knowledgeable on all aspects relating to the hotel room configuration and banqueting operation and services available; menu options, beverage knowledge, wine lists, function room layout, hotel room layout etc.
• Ensure that you meet and work according to the department’s Standard Operating Procedures.
• Actively endeavor to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
• Inform other departments and follow up with regards to special instructions / requests.
• Maintain the highest standards of professionalism when working through guest issues/complaints.
• Performing daily banking duties (posting of blue slips).  
• Taking refunds, commission claims etc. to accounts daily.       
• To ensure that function sheets and Group file covers are compiled and distributed on a weekly basis and that any changes are recorded on change sheets and distributed to the relevant parties.
• To ensure that all details pertaining to Group or Event functions e.g. client files, contract and confirmation letters are accurate, recorded and relevant parties are kept up to date as required.      
• To ensure that all room and Banqueting charges are accurate.  
• Follow up daily on PM's and accounts outstanding.        
• In the absence of the manager, attend weekly Banqueting forecast meetings to discuss functions in greater detail with relevant parties and to provide answers to any areas of concern.          
• In the absence of the manager, attend weekly Groups meetings to ensure sufficient follow up and information shared with Sales team.         
• Hosting of group pre-cons, to be present for group arrivals and departures as required and ensure regular check up with in house groups.

Requirements

Experience & qualifications

• Diploma or degree from a reputable hotel school - preferred.
• 3 - 5 years Group / Events / Conferencing Experience within a luxury environment - preferred.
• Previous junior sales and reservations experience – advantageous.

Knowledge and skills

• Strong verbal and written communication skills.
• Opera PMS knowledge.
• Computer literacy.
• Excellent organization and time management skills.

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Primary Responsibilities Include:

• Maintaining and upkeep lawns, flowerbeds, and other outdoor areas to ensure they are healthy and visually appealing
• Seasonal planting and flower arranging, ensuring that outdoor areas reflect the changing seasons and create a visually stunning ambiance
• Designing and planning of garden layouts, including the selection of plants, trees, and shrubs to maintain an aesthetically pleasing environment
• Monitoring and maintaining irrigation systems to ensure that plants receive the proper amount of water 

Requirements

• Ability to carry out physically demanding tasks including digging, lifting heavy objects, and working in various weather conditions
• Interest in plants, horticulture, landscaping, and design including proper maintenance and care
• Familiar with gardening tasks such as planting, wedding, mulching, pruning, operating gardening equipment and tools

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Primary Responsibilities Include:

• Providing exceptional customer service and warmly welcoming guests by assisting with check-in and check-out procedures, and handling inquiries in a professional and courteous manner
• Managing guest reservations, and ensuring accuracy and efficiency by processing bookings, modifications, cancellations, and guest preferences
• Providing outstanding communication through prompt and professional phone calls and emails
• Performing administrative duties, including managing guest accounts, processing payments, and maintaining guest records and correspondence
• Delivering knowledge of hotel facilities, amenities, and services to enhance guest experience

Requirements

• Excellent customer service skills; ability to greet guests, handle inquiries, and provide assistance in a courteous and efficient manner.
• Ability to communication clearly, listen attentively, and convey information accurately.
• Strong organizational skills; ability to handle multiple tasks simultaneously such as answering calls, managing guest check-ins and check-outs, and monitoring email.
• Ability to work under pressure and handle difficult situations or irate guests with composure and tact
• Proficiency with computer systems including basic programs such as word processing, spreadsheets, and email

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Primary Responsibilities Include:

• Providing exceptional customer service and warmly welcoming guests by assisting with check-in and check-out procedures, and handling inquiries in a professional and courteous manner.
• Performing administrative duties, including managing guest accounts, processing and reconciling payments, and maintaining guest records and correspondence.
• Managing guest reservations, and ensuring accuracy and efficiency by processing bookings, modifications, cancellations, and guest preferences.
• Audit all daily revenue reports to ensure all income pertaining to each unit has been accounted for correctly and in accordance with company guidelines.

Requirements

• Excellent customer service skills; ability to greet guests, handle inquiries, and provide assistance in a courteous and efficient manner.
• Knowledge of front of house, financial and billing procedures.
• Ability to communication clearly, listen attentively, and convey information accurately
• Benefits

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Primary Responsibilities Include:

• Responsible for overseeing the monitoring, controlling and recording all sales, purchases, salaries and expenses of the business.
• Responsible for overseeing the preparation of all monthly financial reporting of the business.
• Oversee the financial management and the monthly and annual reporting of the business.
• Performance
• Assist the General Manager in establishing local policies, rules, internal controls and safeguards that ensure profitability and control of operations.
• Oversee the Treasurer function with regard to cash planning, and review the cash position on a weekly basis in order to optimize the use of funds and minimize the volume of cash being held in the business.

Requirements

• A minimum of five years’ experience as a Financial Controller, preferably within an international chain environment.
• Thorough knowledge of all jobs in the Accounting, Purchasing and Food and Beverage control
• Excellent knowledge of accounting and financial processes (budgeting, financial closure, reporting etc.)
• Thorough understanding of data analysis and forecasting.
• Excellent knowledge of MS Office (especially excel).