Front Office Agent at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Providing exceptional customer service and warmly welcoming guests by assisting with check-in and check-out procedures, and handling inquiries in a professional and courteous manner
• Managing guest reservations, and ensuring accuracy and efficiency by processing bookings, modifications, cancellations, and guest preferences
• Providing outstanding communication through prompt and professional phone calls and emails
• Performing administrative duties, including managing guest accounts, processing payments, and maintaining guest records and correspondence
• Delivering knowledge of hotel facilities, amenities, and services to enhance guest experience

Requirements

• Excellent customer service skills; ability to greet guests, handle inquiries, and provide assistance in a courteous and efficient manner.
• Ability to communication clearly, listen attentively, and convey information accurately.
• Strong organizational skills; ability to handle multiple tasks simultaneously such as answering calls, managing guest check-ins and check-outs, and monitoring email.
• Ability to work under pressure and handle difficult situations or irate guests with composure and tact
• Proficiency with computer systems including basic programs such as word processing, spreadsheets, and email