Night Auditor Radisson Blu Hotel Sandton, Johannesburg - Rooms at Radisson Hotel Group

Key Responsibilities of Night Auditor:

• Available to register, process, and greet customers promptly
• Checks the daily arrival list
• Welcomes the guests to the hotel
• Reconcile all accounts in a timely manner
• Verify that all EOD work has been performed by other departments
• Schedule guest wake-up calls and reservations for the following day
• Arranges fulfilment of customer services by working with Front Office staff, Housekeeping, Reservations and Room Service
• Allocates rooms and issues appropriate keys
• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment
• Is aware, at all times, of current room status and room availability
• Fully aware of, and knows how to handle, all current and future hotel promotions
• Ensures all guests establish credit upon check-in
• Improves timeliness of cash flow by adhering to established credit and inventory control procedures
• Receives proper approval codes for cash and credit card paying customers
• Adheres to hotel policies regarding the use of cash banks
• Communicates effectively with guests, colleagues, and supervisors
• Demonstrates teamwork by co-operating and assisting colleagues as needed
• Uses the YIC approach to respond to negative comments and complaints; and notifies Front Office Manager immediately for appropriate follow-up

Requirements of Night Auditor:

• Must have completed Grade 12 (Matric) or equivalent
• At least 1+ year working experience in 5* Hotel as Receptionist or Customer Service 
• Working knowledge of Opera System
• Strong eye for details and goo problem solving skills
• Exceptionable computer skills including Microsoft Office
• Fluent in English, both verbal and written skills
• Flexible and able to work shifts
• Ability to multitask
• Yes, I Can! Attitude
• Excellent team player with strong communication skills, you will have a passion for delivering a great customer experience
• Previous experience of using Opera Property Management System is advantageous