Fresh Jobs at Radisson Hotel Group

Key Responsibilities of the Security Manager:

• Supports the smooth running of the safety & security department, where all aspects of safety & security are maintained to the highest levels
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
• Delivers on plans and objectives where safety & security initiatives & hotel targets are achieved
• Manages the maintenance team fostering a culture of growth, development and performance within the department
• Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Delivers an effective planned preventative maintenance programme addressing maintenance, environmental and conservation matters
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required

Requirements of the Security Manager:

• Proven experience in safety & security with excellent problemsolving capabilities
• Excellent managerial skills with a handson approach and leadbyexample work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experienced in using IT systems on various platforms
• Strong communication skills

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Key Responsibilities of the Laundry Attendant:

• Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships whilst promoting the company culture and values.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required

Requirements of the Laundry Attendant:

• Experience in housekeeping beneficial but not essential
• Handson approach with a cando work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Experience of working with IT systems on various platforms
• Strong communication skills

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Description

• Develops, implements and evaluates the hotel’s marketing plan, general business plan, marketing and sales strategies to ensure optimum guest satisfaction, sales maximisation and profitability
• Monitors present and future trends, practices and systems in the food & beverage industry to ensure that the hotel’s food & beverage operations are competitive in the market place
• Conducts weekly inspections of the food & beverage regions to ensure the property and FF&E are kept in the best condition, and recommends preventive maintenance to the General Manager where needed
• Participates in development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration
• Randomly inspects all food & beverage regions on a daily basis to ensure facilities and equipment are clean, well maintained and replaced if necessary
• Checks the food & beverage outlets’ reservation lists, hotel arrival list, conference guest list, and VIP list to ensure that own staff is aware of VIP guests
• Is proficient in all food & beverage procedures to be a resource when needed
• Challenges employees within department to achieve optimum food cost percentage and service per employee
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
• Monitors food & beverage sales regarding discounts
• Audits food & beverage services and quality on a regular basis and develops and implements strategies to improve results
• Plans and co-ordinates in-house activities and package plans with Executive Chef, Director of Sales and Rooms Division Manager

DIRECT AND MANAGE FOOD & BEVERAGE DEPARTMENT TO ACHIEVE FOOD & BEVERAGE GOALS

• Utilises leadership skills and motivation to maximise employee productivity and satisfaction
• Monitors hotel’s overall service and team work daily, and makes recommendations for improvement to Department Heads
• Selects and develops strategies to improve guest service, food production techniques and efficiency
• Analyses financial reports relating to food & beverage, and takes corrective action and follow-up
• Achieves goals for “willingness to return”, “customer complaints per thousand” and “customer comment index”

Manages and co-ordinates pricing and preparation of menus, beverages, and wine lists by taking the following into consideration:

• local requirements
• market needs
• competition
• trends
• potential costs and labour costs
• availability of food & beverage products
• merchandising and promotions
• Approves all wine purchasing, and other food & beverage items in accordance with corporate quality standards

With Executive Chef, maintains an updated recipe file for all food and beverage items to include:

• sales history
• sales mix
• actual costs
• potential costs
• par stocks
• production time
• Prepares food and beverage business plan based on input from food and beverage Department Heads
• Assists in the development of the hotel’s annual business plan, by developing strategies to increase sales in food & beverage

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Key Responsibilities of the Human Resources Manager:

• Ensures the smooth running of the Human Resources Department, where all areas of responsibility are managed and delivered to the highest levels
• Works proactively to maximize the guest service and the team experience, delivering a positive and responsive approach to enquiries and problem resolution
• Develops and implements plans where human resources initiatives & hotel targets are achieved
• Works with key stakeholders, effectively managing and reviewing the life cycle of the team within the hotel, fostering a culture of growth, development and performance
• Owner of the Human Resources budget and training plan, where together with management, facilitates the evaluation of team performance
• Builds and maintains effective working relationships with all key stakeholders and business partners
• Reviews and scrutinizes employee resourcing, compensation, employee development, training and succession plans, providing recommendations that will enhance performance and provide added value to the individual and the company
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required

Requirements of the Human Resources Manager:

• Proven experience in HR with strong problemsolving capabilities
• Excellent leadership skills with a handson approach and leadbyexample work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experienced in using IT systems on various platforms
• Strong communication skills

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Key Responsibilities of Executive Housekeeper:

• Supervises the daily activities of the housekeeping team
• Schedules team members in accordance with forecasted occupancy, and adjusts staffing as necessary for changes in occupancy
• Together with Senior Housekeeping team, conducts daily inspections of hotel property, all housekeeping areas, and follows-up where necessary
• Oversees inventory, purchasing, disbursement, and cost control for all linen, uniforms, cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, and housekeeping related machinery and equipment
• Schedules and supervises all rotational and special cleaning programmes as required
• People developer/exporter

Requirements of Executive Housekeeper:

• Proficient in all Housekeeping procedures to be a resource when needed
• A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management
• Commercially aware
• Driven and ambitious to inspire the team to consistently deliver and exceed service standards
• Clear thinker with excellent communication abilities
• Strong working knowledge of Opera Property Management System

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Key Responsibilities of Night Auditor:

• Available to register, process, and greet customers promptly
• Checks the daily arrival list
• Welcomes the guests to the hotel
• Reconcile all accounts in a timely manner
• Verify that all EOD work has been performed by other departments
• Schedule guest wake-up calls and reservations for the following day
• Arranges fulfilment of customer services by working with Front Office staff, Housekeeping, Reservations and Room Service
• Allocates rooms and issues appropriate keys
• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment
• Is aware, at all times, of current room status and room availability
• Fully aware of, and knows how to handle, all current and future hotel promotions
• Ensures all guests establish credit upon check-in
• Improves timeliness of cash flow by adhering to established credit and inventory control procedures
• Receives proper approval codes for cash and credit card paying customers
• Adheres to hotel policies regarding the use of cash banks
• Communicates effectively with guests, colleagues, and supervisors
• Demonstrates teamwork by co-operating and assisting colleagues as needed
• Uses the YIC approach to respond to negative comments and complaints; and notifies Front Office Manager immediately for appropriate follow-up

Requirements of Night Auditor:

• Must have completed Grade 12 (Matric) or equivalent
• At least 1+ year working experience in 5* Hotel as Receptionist or Customer Service 
• Working knowledge of Opera System
• Strong eye for details and goo problem solving skills
• Exceptionable computer skills including Microsoft Office
• Fluent in English, both verbal and written skills
• Flexible and able to work shifts
• Ability to multitask
• Yes, I Can! Attitude
• Excellent team player with strong communication skills, you will have a passion for delivering a great customer experience
• Previous experience of using Opera Property Management System is advantageous

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Key Responsibilities of the Chief Engineer:

• Ensures the smooth running of the property maintenance department, where all areas are maintained to the highest levels
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
• Develops and implements plans where property maintenance initiatives & hotel targets are achieved
• Leads and manages the maintenance team, fostering a culture of growth, development and performance within the department
• Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Establishes and delivers an effective planned preventative maintenance programme to address maintenance and environmental and conservation matters
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required

Requirements of the Chief Engineer:

• Proven experience in property maintenance with strong problemsolving capabilities
• Excellent leadership skills with a handson approach and leadbyexample work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experienced in using IT systems on various platforms
• Strong communication skills