Nobu Captain at One&Only Resorts

Job Summary

• To organise and orchestrate the opening, operation and closing of the dining room and to ensure guest fulfilment and satisfaction at all times.

Key Duties and Responsibilities

• Look after his/ her assigned guests in all aspects by being present and aware of their needs, ensuring 100% guest satisfaction.
• Greet guests pleasantly and efficiently. 
• Order and distribute supplies
• Collection and distribution of cash tips weekly.
• Administer rota and floor plan for each service daily.
• Involvement of the progression of new staff through onsite training and scheduling with the training department.
• Perform evaluations of each staff member on a continuous basis to ensure Nobu standards are maintained.
• Weekly meetings to discuss goals of each staff member
• Enforcing the rules and regulations for Nobu Cape Town
• Conduct the pre-meal meeting briefing.
• Constantly enforce service standards of Nobu and One&Only Cape Town.
• Being aware of the development/ growth of each staff member
• Monitor and update the Captain’s daily journal.
• Listen to complaints and respond according to the standards set out by the O&OCT.
• Supporting, recognising, encouraging and bringing out the best qualities in your employees
• Lead by example.
• Ensuring the restaurant is set up according to SOP for Lunch/Dinner service.
• Ensure all duties have been completed prior to letting staff depart the building according to closing procedure SOP.
• Ensure all micro bills are accounted for from each server.
• Complete daily cash up ensuring all cash handling procedures are followed.
• Ensure menus and wine lists are printed and well maintained.
• Ensure all glassware, crockery and cutlery is at par level.
• Pay attention to the accounts and communicating with the accounts department
• Prepare for the weekly Captains meeting.
• Adhere to standards and rules of Nobu Ltd.
• Enforcing the relevance of the Omakase.  
• Product knowledge is one of the key reasons for our success.