Jobs at One&Only Resorts

Job Summary

• The IT Manager is responsible for managing and effectively operating the daily operations of the resort’s information technology and telecommunications. This is a "hands-on" position, serving as both an individual contributor, and a manager of internal and external resources, to meet the position's responsibilities. As a member of the property leadership, the colleague contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology information resources objectives. Position is responsible to the property for all technology planning, PCI & GDPR compliance, decision-making, implementation, and maintenance. Manage property IT team and vendors, managing IT requirements for guests, owners, and Executive Committee and colleagues. Collaborate closely with the Global Office IT team.

Key Duties and Responsibilities

• Analyses information and evaluates results to choose the best solution and solve problems.
• Inspects and ensures the maintenance of the IT equipment or the IT environment.
• Ensures that computer and network operations are monitored at the property
• Ensure backup/recovery functions are performed on scheduled basis
• Manages IT activities to ensure the property infrastructure and applications systems are functional at all times
• Follows brand standards for system make, model, configuration as well as for processes
• Maintain inventories of hardware, software, software licenses, vendors
• Maintains user access to systems, including validating approvals of access requests/changes/removals, and timely action to avoid impact on business or risk. These systems include (but are not limited to):
• PMS
• POS
• Finance systems
• File system
• SPA / Golf / Retail
• PBX
• CCTV
• Sets up new laptops / desktops / servers as per standards and ensures it is maintained
• Provides Internet support and maintenance to both guests and colleagues
• Provides or manages IT related training
• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
• Enforces IT policies and standards protecting company hardware, software, confidential data, and other resources at the property, including maintaining GPDR and PCI compliance
• Develops specific goals and plans to prioritize, organize, and accomplish your work
• Performs an assessment of needs, ensuring compliance with brand specific standards, operational budget, and capital requirements
• Undertakes, as required, cost benefit analysis on all IT related expenses and identifies opportunities for cost savings
• Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule, on budget and according to specification
• Ensures problems are correctly reported, routed, tracked, and solved, with the system user being always informed of situation
• Ensures regular on-going communication in all areas of responsibility to executives, peers, subordinates, owner representatives, partners, and Global Office IT on relevant information in a timely manner
• Keeps up-to-date technically and applies new knowledge to your job, in line with company direction
• Demonstrates knowledge of job-relevant issues, products, systems, and processes
• Provides technical expertise and support to colleagues and guests
• Works with the Purchasing Manager to ensure all IT related purchase requests are in line with Company policy and the required quotations are obtained
• Works with the Global IT Office on company roll-outs, implementation of new systems and IT service & security requirements
• Maintains a rolling 5-year CAPEX plan to ensure new projects as well as replacement is done in an organized and well-communicated manner
• Assists with any other duties as required by the management team

Skills, Experience & Educational Requirements

• Previous experience as an IT professional is required
• Degree or Diploma /Accreditation in IT or related field from a recognized institute is preferred
• Previous experience working in the hospitality industry is preferred
• Proven time management & project management skills
• Good communication and internal/external customer service skills
• A team player
• Ability to work autonomously and to manage their own workload effectively
• Fluency in English (both written and verbal) is essential
• Ability to work under pressure
• Flexible approach to working hours and the ability to respond to urgent service issues and outages
• Excellent organizational, follow-through, and communication skills
• Exceptional problem resolution abilities
• Strong positive team leadership and guest interaction skills
• Enthusiastic, driven, and self-motivated
• Strong technical background, with specific requirements as follows:
• Detailed knowledge of operating systems including current versions of Windows server and desktop OS
• Knowledge in the management & operations of PMS (Opera Cloud/On-prem), POS, PABX/Voicemail/Call Accounting, SPA system, Sales & Catering preferred
• Telecommunications knowledge and experience, including VOIP and videoconferencing
• Network architecture and systems design knowledge and experience, including VMWare and Wireless infrastructure, IPTV and VLAN
• Patching through SCCM or equivalent patch management
• Certification or equivalent experience in one or more of the following: MCSE, CCNA, CCNP
• Familiarity with Audio/Visual systems and operations

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Job Summary

• To organise and orchestrate the opening, operation and closing of the dining room and to ensure guest fulfilment and satisfaction at all times.

Key Duties and Responsibilities

• Look after his/ her assigned guests in all aspects by being present and aware of their needs, ensuring 100% guest satisfaction.
• Greet guests pleasantly and efficiently. 
• Order and distribute supplies
• Collection and distribution of cash tips weekly.
• Administer rota and floor plan for each service daily.
• Involvement of the progression of new staff through onsite training and scheduling with the training department.
• Perform evaluations of each staff member on a continuous basis to ensure Nobu standards are maintained.
• Weekly meetings to discuss goals of each staff member
• Enforcing the rules and regulations for Nobu Cape Town
• Conduct the pre-meal meeting briefing.
• Constantly enforce service standards of Nobu and One&Only Cape Town.
• Being aware of the development/ growth of each staff member
• Monitor and update the Captain’s daily journal.
• Listen to complaints and respond according to the standards set out by the O&OCT.
• Supporting, recognising, encouraging and bringing out the best qualities in your employees
• Lead by example.
• Ensuring the restaurant is set up according to SOP for Lunch/Dinner service.
• Ensure all duties have been completed prior to letting staff depart the building according to closing procedure SOP.
• Ensure all micro bills are accounted for from each server.
• Complete daily cash up ensuring all cash handling procedures are followed.
• Ensure menus and wine lists are printed and well maintained.
• Ensure all glassware, crockery and cutlery is at par level.
• Pay attention to the accounts and communicating with the accounts department
• Prepare for the weekly Captains meeting.
• Adhere to standards and rules of Nobu Ltd.
• Enforcing the relevance of the Omakase.  
• Product knowledge is one of the key reasons for our success.