NOC Analyst I at SBA Communications

What You Will Do – Primary Responsibilities

• Extracting alarms logs from Remote Monitoring System and prepare monthly performance report for SMPMS vendors.
• Initiating and implementing ideas and providing feedback on software tools, procedures and improvements to NOC functionality.
• Providing assistance with NOC integration, industry monitoring/ticketing tools.
• Analyzing faults resolution process and developing scripts and reports to optimize.
• Developing daily, weekly, monthly and ad hoc performance reports.
• Prepare root cause analysis report and share with relevant team for improvements.
• Document all actions in accordance with standard company policies and procedures.
• Manage change requests internal and external.
• Work with internal and external technical and service teams to create and/or update knowledge base articles.
• Ensure any assigned housekeeping duties are carried out in conjunction with the regional personnel, contractors and supervisors.
• Support the NOC Supervisors and understudy the NOC Manager to acquire management skills necessary to manage the NOC activities in the absence of the NOC manager.
• Other projects and duties as assigned.

What You’ll Need – Qualifications & Requirements

• Bachelor's Degree in Electrical/Telecommunications/Mechanical engineering from a recognized institution;
  • and 0-2 years 2 years’ experience in mobile telecom NOC operations and handling will be an added advantage. 1 year experience in service delivery and support process handling will be an added advantage.
• Demonstrated knowledge and intermediate proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.
• Domestic Travel 10% of the time travel may be required in support of the position’s responsibilities.
• Valid Driver's License