NOC IT Technician (JB3715) at Kontak Recruitment

Minimum Requirements:

• Relevant experience or qualifications
• Minimum of an A+ N+ Qualification
• Experience performing daily system monitoring and health checks for various products (i.e., network, security, etc.)
• Triaging alerts and reporting incidents
• Examining real traffic and associated artifacts: malicious, normal, and application traffic and demonstrate the ability to differentiate malicious traffic from false positives
• Correlate data points and determine if an event or incident (i.e., security or network) has occurred
• Experience with up-to-date security best practices and hardening as it relates to protecting enterprise environments from the latest threat landscape
• Understanding of how DNS works for both legitimate and malicious purposes
• Understanding network protocols and traffic flow in an enterprise environment

Duties and Responsibilities:

• Monitor Dashboards and Ticketing Systems.
• Review alarm activity and notify appropriate parties.
• Respond immediately to issues and/or escalate them when appropriate.
• Remotely resolves issues.
• Troubleshoot ATM/alarm calls and Camera Surveillance.
• Performs daily, manual status checks.
• Keep existing NOC Systems and Tools up to date with current and vetted patches
• Maintain knowledge of recent patches and updates to NOC Systems and Tools
• Review and update Policies and Procedures for NOC Systems and Tools on a regular basis
• Maintain configurations of NOC Systems and Tools and ensure standard configurations are maintained with best practices in mind
• Bring up any Critical Issue with NOC Systems and Tools that may cause damage to the Business, be it client or Sourcepass
• Assist other NOC Teams with escalations & questions for NOC systems
• Assist Manager/Lead with the creation of automation to solve NOC-related problems
• Assist and/or champion the implementation of new systems within the NOC
• Assist and/or champion the migration of systems from acquisitions into the NOC.